We solved this by adding the agents in to their own groups and then removing
the owner link from the agent group view, we did the same with Preferences
so that agents can't remove themselves from the queues. Bad I know but call
centre agents can be devious :-)
Rudi
- Original Message
[EMAIL PROTECTED] schrieb am 10.10.2004 06:00:24:
> I use OTRS exclusively for an internal help desk system. Currently
it
> is limited to IT related requests. So only individuals from
the IT
> department are agents on the helpdesk. The rest of the company
is
> treated as "customers" and they h
[EMAIL PROTECTED] schrieb am 09.10.2004 23:48:30:
> Thanks for the reply, and do you solve the hierarcy? I mean is there
a head
> of the IT department who assigns the owners of the tickets to the
IT agents
> which can not change the owner of the ticket etc?
>
> > I use OTRS exclusively for an in
