On Thu, 24 Feb 2005 [EMAIL PROTECTED] wrote:
i think the problem here ist that there shoulb be only one ticket.
But one ticket could be in one Queue only.
If the people aint got the right to look in the others peoples queue they
wont see the problem.
So you could not solve this problem inside of ot
i think the problem here ist that there
shoulb be only one ticket.
But one ticket could be in one Queue
only.
If the people aint got the right
to look in the others peoples queue they wont see the problem.
So you could not solve this problem
inside of otrs cause the snake will always bite into
That's different. You're not talking about informing them of the problem,
you're talking about creating two separate tickets for the same problem. That
doesn't make much sense.
-
Jack Doyle, Network+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
-Original Messag
On Thu, 24 Feb 2005, Edgar Meij wrote:
> Hi Anne-Mie,
>
> Why have two queues if the same people are supposed to be reading them?
> You can make agents working in B also a member of queue A, so they get
> notified (and respond to) new messages there.
These are not the same people, but both groups
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Hi Anne-Mie,
Why have two queues if the same people are supposed to be reading them?
You can make agents working in B also a member of queue A, so they get
notified (and respond to) new messages there.
hth,
Edgar
On Thu, 24 Feb 2005 14:58:54 +0100 (MET), Anne-Mie Vandermeeren
<[EMAIL PROTECTED
Hi,
I have the following setup. All mail to address A@ is going to queue A.
All mail for address B@ is going to queue B.
If someone sends a mail To: A@, B@ (or even To: A@, Cc: B@) the mail is
delivered only to one queue (e.g. queue A). I guess this is normal, since
only one ticket should be cre
I want to disable the notification of an agent when he is made owner of
a ticket. I have no idea where to do that.
mfg ar
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