[otrs] Where are the emails stored?

Good MorningMy apologies if this question has already been asked and answered but where exactly does OTRS store it's emails on a linux fedora server?Thanks Rudi ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi

Re: Re: [otrs] Use ldap and local users

> -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > On Tuesday 01 March 2005 15:07, Philippe Roth wrote: > > Dear all, > > > > We would like to know if there is a way to use ldap and local users > > under OTRS? > > Our problem, our OTRS is configured to use our LDAP but we also have > > local

Re: [otrs] Timed unlocking of tickets on OTRS 1.3.2

Victor, Thanks for your reply. You sent me on the right track. The problem was that the "unlock" cron job was running hourly, yet the queue's unlock timeout was sub-hourly. I set the unlock cron job to run every minute, and that solved the problem. To the developers/packagers - Maybe to get

[otrs] replying to tickets without using webinterface

Hey all, Is OTRS supposed to have the functionality such that one can have agents reply to tickets via email without ever having to log into the web interface? Or is the system ONLY intended to be answered via the web? I'd ideally like it if OTRS could possibly just take my response to a notif

[otrs] Content-Transfer-Encoding and UTF-8 problem

Hello, When I set DefaultCharset to "ISO-8859-2", outgoing e-mails are sent with "Content-Transfer-Encoding: quoted-printable". When I set DefaultCharset to "UTF-8", outgoing e-mails are sent with "Content-Transfer-Encoding: 8bit". Unfortunately, several e-mail clients (Lotus, Outlook*, Mozilla) c

Re: [otrs] Use ldap and local users

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Tuesday 01 March 2005 15:07, Philippe Roth wrote: > Dear all, > > We would like to know if there is a way to use ldap and local users > under OTRS? > Our problem, our OTRS is configured to use our LDAP but we also have > local users, such generic us

Re: [otrs] List of Tokens for Notifications

What I'm actually looking for is the detail that goes with the options listed at the bottom of the page. For example, for customer::OwnerUpdate, these are the options: Config options (e. g. ) Ticket owner options (e. g. ) Options of the current user who requested this action (e. g. ) What

[otrs] Use ldap and local users

Dear all, We would like to know if there is a way to use ldap and local users under OTRS? Our problem, our OTRS is configured to use our LDAP but we also have local users, such generic users, for special use, like sending a SMS to a mobile... Many thanks in advance for some light and have a nice

[otrs] Re: How to delete mutiuple emails

Good Afternoon I have a major problem which I need some help with, the scenario is as follows: Our main customer mailbox sits on a m$ exchange server, we pop the email from the exchange server to OTRS version 1.3.2. There was a problem with the exchange server and it lost 3 day's worth of email for

Re: [otrs] Customers queues

Hello Mr. Roth, We use OTRS for our CallCenter and HelpDesk and find it great. Nice to here something like that! :) Could anyone tell us how it is possible to limit queues access to customers. For example, we have a queue called HelDesk and different sub-queues (Windows, Apple, Security, Mail, etc.

[otrs] Customers queues

Dear All, We use OTRS for our CallCenter and HelpDesk and find it great. Could anyone tell us how it is possible to limit queues access to customers. For example, we have a queue called HelDesk and different sub-queues (Windows, Apple, Security, Mail, etc...) We would like that customers using the

Re: [otrs] Timed unlocking of tickets on OTRS 1.3.2

Hi! I not sure, as I haven't done it yet, but maybe you have to setup the cron jobs related to this actions. Take a look at http://doc.otrs.org/1.3/en/html/cronjob.html Bye! On 28 Feb 2005 at 15:58, Al Al wrote: > > Hello, > > Are there any gotchas to using the pe