Pending Close + will close it successfully, - will be an unsuccessful
close.
-
Jack Doyle, Network+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
-Original Message-
From: Jude Dowling [mailto:[EMAIL PROTECTED]
Sent: Friday, March 04, 2005 11:45 AM
To: otrs@otrs
Is there a way to merge multiple tickets?
I have a bunch of (boneheaded) users that often submit the same item two or
three times. Rather than closing/deleting tickets, I would like to "merge"
them into the original ticket.
Mark Nernberg
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OTRS mai
Title: Link question
I searched through the archives with no luck so if this has been answered before I apologize:
How would I go about adding the Owner link (from the Zoom Ticket view) to the main AgentQueueView?
Scott
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OTRS mailing list: otr
I installed otrs on one of my old computers with the win32
installer package, it seems like a nice setup. I’m wondering if I
can set it up on a shared hosted server. I’m looking at
iPowerWeb. It supports cronjobs, mysql, perl, php, all kinds of other
scripts, has a mail server, etc. I w
Hello all,
Can anyone explain to me what is the difference between the
pending close + and the pending close - ?
Best Regards,
Jude Dowling
Systems Administrator
Domain Bank, Inc.
Ph: 1.610.317.9606
Fax: 1.610.317.9570
Web: http://www.domainbank.com
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Hi all,
some time ago I asked about a way of having an SMS sent on a new ticket under various circumstances. I solved that particular problem in the end in a very hacky way, by having a generic agent call an extenal script which grabs the ticket article from the database, munges the text a
It's in minutes, not hours. So if you set it to 5, that would be 5 minutes.
The reason, I think, for it timing out is so that if you have a ticket locked
and you go on vacation or something, it won't sit there waiting till you get
back. It will unlock it so that someone else can work it.
---
Just to let you guys know, we had a corrupt table
in our database, which caused this problem.
Rudi
- Original Message -
From:
Rudi
Kramer
To: otrs@otrs.org
Sent: Friday, March 04, 2005 12:56
PM
Subject: [otrs] Tickets not displaying in
queview
Good Morning
Good MorningOk, we've narrowed the problem
down to Tickets with a ticket_state_id=0 (new)not being displayed in the que or
by searching for open tickets. If we use phpmyadmin and change all the
ticket_state_id=4 (Open) then the tickets are displayed in the que?We
have setup a cronjob which d
Hello otrs,
How is possible to share tickets in one query between two and more
agents? I want to give access to all correspondences there, so every
agent will see all incoming tickets and answers. Thanks in
advance.
--
Best regards,
Alex
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I think you have only a configuration problem. How did you see nothing?
In "My Queue"? Or when you select the name of the Queue directly? What
happends if you create a new ticket (e. g. telefonticket)?
The ticket get's created and sent out when I use the telefonticket, If I do
a search on all
Good Morning Mr. Kramer,
We had some problems with OTRS 1.3.2 and we decided to roll back to a version
which we backed up a few days earlier. We restored the entire folder and also
the database, and kept the old information in a different folder.
It looked as if everything was working but then to
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