Re: [otrs] OTRS Variables.

> From: Daniel Balan <[EMAIL PROTECTED]> > Organization: BitDefender > Reply-To: "User questions and discussions about OTRS.org" > Date: Fri, 22 Jul 2005 09:49:40 +0300 > To: "User questions and discussions about OTRS.org" > Subject: Re: [otrs] OTRS Variables. > > here is the list (available for

Re: [otrs] OTRS Variables.

here is the list (available for 1.3.x) to get the first 20 character of the subject to get the first 5 lines of the email to get the from line of the email to get the realname of the sender (if given) to get the ticket number of the ticket to get the ticket id of the ticket Mark J. Nernber

[otrs] OTRS Variables.

Is there a list, somewhere of all of the variables which can be used in responses (such as I thought I had seen one somewhere, but for the life of me I can't find it! -- Mark J. Nernberg Director of Technology Downtown Help Desk (412)478-6262 (cell) (412)232-0710 (fax) http://www.downtownhelpdes

RE: [otrs] Accessing Attachments saved to FS outside of OTRS

*bump* never got an answer on this one... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Keith Mitchell Sent: Wednesday, July 06, 2005 11:28 AM To: otrs@otrs.org Subject: [otrs] Accessing Attachments saved to FS outside of OTRS Is there an easy way to acce

Re: [otrs] Win32 install

At the bottom of your config file, you have: Options ExecCGI Order deny,allow Deny from all allow from 127.0.0.1 SetHandler cgi-script The line that says allow from 127.0.0.1 means you can only access it from localhost. You should probably change that to allow from all D

Re: [otrs] feature request for 2.0.0

> From: Daniel Balan <[EMAIL PROTECTED]> > Organization: DSD > Reply-To: "User questions and discussions about OTRS.org" > Date: Thu, 21 Jul 2005 15:27:19 +0300 > To: "User questions and discussions about OTRS.org" > Subject: Re: [otrs] feature request for 2.0.0 > > Hello Mark, > > Can you expl

[otrs] Win32 install

Hi , new to the list so bare with me. Installed the beta4 ver of otrs2.0 on WinXP machine , but when I try and access the login page through my fqdn I get "Forbidden You don't have permission to access /otrs/index.pl on this server." , yet when I access it with localhost/otrs/index.pl all wo

Re: [otrs] feature request for 2.0.0

Hello Mark, Can you explain a little beat why do you need this feature? I do agree with it and I also need it. More over I think the OTRS 2 needs a better escalation system. Lets take the scenario: there are two assistance departments, "first support line" and "experts". There are situations when

Re: [otrs] Emphasize text in response

Hello, On Wed, Jul 20, 2005 at 05:32:09PM +, Soul Reaper wrote: >Our customer support department like to be able to emphasize things, >especially when dealing with our customers. Is anyone aware of a way to >allow portions of text to be emphasized in a response when an agent is >replying t

Re: [otrs] How to change the field "From"in the empty answer ?

Hello, On Wed, Jul 20, 2005 at 10:18:21AM -0400, Nicolas Motte wrote: > When I am in a ticket zoom view and i want to make an empty answer, > the field "From" is filled with > > OTRS System <[EMAIL PROTECTED]> * invalid [EMAIL PROTECTED] (fqdn)! > I do not understand why and i do not succe