Thanks Victor. Of course I'm using Winblows. I'm curious whether this method
would work on binaries. I tried something on Windows with GNU SED for Windows,
but no joy (at least on the binaries).
I suspect the problem may lie in the whole LF => CR/LF problem along with the
prepended line.
En
Hi,
I saw this old article and thought it might allow me to do what I want. I
want to be able to have a separate note type to keep track of any costs e.g.
hardware associated with a call. I am concerned by the warning given below:
> Take care that note-type means not ticket state. If you still
hello
I'm running OTRS 1.1.3 on a shared hosting
So I don't have access for stopping/starting MySQL, to directories
like var/, etc...
When I first installed OTRS it wasn't an easy task... I had to change
some paths on sources to make it works ok
Now I ended up with OTRS installed on /home/usernam
I'm running OTRS 1.3.2 with MySQL 4.1.
No problems
Regards,
Peter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Peterson
Sent: vrijdag 22 juli 2005 17:12
To: otrs@otrs.org
Subject: [otrs] MySQL upgrade question
Hello,
I am running OTRS 1.2.3.
Hello,
Anyone have any ideas on this or is hacking the configuration
files the only way to do this? If so, can anyone point me to some
docs so I can read up on how to implement?
Thanks in advance!
Begin forwarded message:
From: Jason Lixfeld <[EMAIL PROTECTED]>
Date: July 18, 2005 1
It should be a painless upgrade, but like any upgrade,
if you can, you might want to test it on a development machine
first.
Chris Peterson wrote:
Hello,
I am running OTRS 1.2.3. The version of MySQL included in the install
package was 4.0. I am planning on putting another application on t
> From: Graeme Brough <[EMAIL PROTECTED]>
> Reply-To: "User questions and discussions about OTRS.org"
> Date: Fri, 22 Jul 2005 16:14:36 +0100
> To: "User questions and discussions about OTRS.org"
> Subject: Re: [otrs] OTRS Variables.
>
> Hi Mark,
>
> I only used the X-Headers to filter incomin
Hello,
I am running OTRS 1.2.3. The version of MySQL included in the install
package was 4.0. I am planning on putting another application on this
server that requires MySQL 4.1, however. Does anyone know if this will
cause any problems with my current installation of OTRS?
Thanks,
Christophe
Hi Mark,
I only used the X-Headers to filter incoming emails and I cannot quickly think
of a way to include X-Header content within an email.
Perhaps someone else could shine some light on this for you.
Hope you get your answer.
Regards,
Graeme
Mark J. Nernberg wrote:
>>From: Graeme Brough <
Hello,
We are currently massively using notification messages from OTRS (the
ones that are set in Admin area / notifications). I found that the
automatic sending different messages are controlled in these menus (tell
me if I'm wrong) :
Client:OwnerUpdate : In the Queue menu, setting "Custome
> From: Graeme Brough <[EMAIL PROTECTED]>
> Reply-To: "User questions and discussions about OTRS.org"
> Date: Fri, 22 Jul 2005 10:14:33 +0100
> To: "User questions and discussions about OTRS.org"
> Subject: Re: [otrs] OTRS Variables.
>
> Mark,
>
> I can also create your own variables.
>
Actu
Hi!!
On 21 Jul 2005 at 10:45, Keith Mitchell wrote:
> *bump* never got an answer on this one...
I remember thinking about replying, but I didn't! Lets go...
> -Original Message-
> Is there an easy way to access attachments saved to the FS from
> outside of OTRS?
Hi Danie,
On Fr, Jul 22, 2005 at 11:41:24 +0200, Danie Theron wrote:
>Just a quick newbie question. I see it is possible to incorporate OTRS
>into existing IMAP mail servers etc. Does this imply that an
>agent/customer can merely reply to an emailed ticket and it will be
>updated on the OTRS sy
Hello,
I am currently installing OTRS ver 1.3.2 at my office for internal use.
We found this software great, and had very few problem during
installation. We are currently tuning it for our internal use and
creating our own template.
However, I did not find informations on the documentation or
Just a quick newbie question. I see it is possible to incorporate OTRS
into existing IMAP mail servers etc. Does this imply that an
agent/customer can merely reply to an emailed ticket and it will be
updated on the OTRS system? I might be getting ahead of myself :) , or
can it become a future r
Mark,
I can also create your own variables.
In Modules/AdminCompose.pm, prior to (approx line 270):
# replace customer data
foreach (keys %Customer) {
if ($Customer{$_}) {
$Data{Signature} =~ s//$Customer{$_}/gi;
$Data{Salutation} =~ s//$Customer{$
Hello,
On Fri, Jul 22, 2005 at 03:35:32AM -0400, Mark J. Nernberg wrote:
>> From: Daniel Balan <[EMAIL PROTECTED]>
>> Organization: BitDefender
>> Reply-To: "User questions and discussions about OTRS.org"
>> Date: Fri, 22 Jul 2005 10:09:17 +0300
>> To: "User questions and discussions about OTRS.o
> From: Daniel Balan <[EMAIL PROTECTED]>
> Organization: BitDefender
> Reply-To: "User questions and discussions about OTRS.org"
> Date: Fri, 22 Jul 2005 10:09:17 +0300
> To: "User questions and discussions about OTRS.org"
> Subject: Re: [otrs] OTRS Variables.
>
> I had a question like yours on
I had a question like yours on 7/1/2004 10:57 AM (See: "[otrs] ticket id
in the body" message) and that is what Robert from OTRS team told me.
Maybe v2 will have more
Mark J. Nernberg wrote:
From: Daniel Balan <[EMAIL PROTECTED]>
Organization: BitDefender
Reply-To: "User questions and discussi
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