Ravi AHUJA wrote:
Hi,
Is there is any way to block re-opening of Ticket by customer. For
e.g customer is not all able to re-open the Ticket or customer is not
able to re-open Ticket after a "x" time factor , say after 4 days or so.
Thanks
Ravi Ahuja
Hi,
Is there is any way to block re-opening of calls by customer. For e.g
customer is not all able to re-open the calls or customer is not able to
re-open call after a "x" time factor , say after 4 days or so.
Thanks
Ravi Ahuja
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OTRS mailing lis
Solved the problem by change tfmail char set to "us-ascii".
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sheline, Carl
(LLU)
Sent: Monday, September 05, 2005 4:03 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] "This message was
I'm getting this error message on an incoming email that OTRS checks:
"This message was written in a character set other than your own. If it
is not displayed correctly, click here to open it in a new window."
The email is from a web form generated by tfmail. I have confirmed that
both charact
Everything is working fine except email attachments are not being pulled
into OTRS. I've set the OTRS char set to UTF-8 but no success. Would
someone please point me in the right direction.
Thanks in advance
Mitch
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OTRS mailing list: otrs - Webpa
Hello,
I have message history for several years in my e-mail client.
And I want to import these emails into OTRS system.
Is there way to do that?
Requirements:
1) Ticket create date should be taken from original message (not
current date).
2) All tickets from/to same email address should be combi
Hi,
I have installed otrs in one of my systems and
worked in that for 6 months. Now I want to transfer
the otrs to another system. I installed otrs in the
new system. I tried to transfer the otrs database from
the old system to the new one. I don't know how to
transfer. (I had the backup of th
