[otrs] otrs forum/wiki

why not create an otrs forum/wiki? i see tons of questions going unanswered every day. i think a forum would alleviate this, since posts can be categorized and searched much easier. a wiki would be great for howtos and other documentation. -- Mike Conigliaro Proactive Technologies [EMAIL PR

[otrs] Line break issue

Hello, Apparently OTRS is stripping the end of line markers from all emails. I try to send an email from outlook2003/exchange and it also has all of the line breaks stripped out. How can I fix this? Thanks, Carl -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] O

[otrs] bug in customer autoresponse: otrs_ variables not being interpreted

ive noticed that starting in version 2.0.2, otrs_ variables are not being interpreted in the customer autoresponses. for example, here's what one of mine looks like. notice the url at the bottom of the message: your ticket is now in queue. Our support staff will respond as soon as possibl

[otrs] spellcheck on sles9

has anyone managed to get spell checking to work in otrs 2.0.2 on sles9? i installed the words package via yast, then i installed the ispell-3.2.06-463.i586.rpm and ispell-american-3.2.06-463.i586.rpm packages for suse pro 9.3. ispell works on the command line, but i cant get the spell check

Re: [otrs] Mail template order

ive been using $Self->{'Ticket::Frontend::ResponseFormat'} [EMAIL PROTECTED] wrote: Hi everyone, In the old OTRS (< 1.3) it was possible to set the default order of the response format: $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Te

RE: [otrs] backup

Title: RE: [otrs] backup From your previous forum post it looks like you are using Windows with OTRS and possibly Apache or IIS. A lot of this really depends on what database back end you have chosen or had chosen for you. Most likely MySQL from what I remember of the Windows package. What you

[otrs] Mail template order

Hi everyone, In the old OTRS (< 1.3) it was possible to set the default order of the response format: $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}'; Is there such an option in OTRS 2.0 ? I can't seem to fin

[otrs] backup

How do we take regular backup for this system In case the machine with the system crashes, is there a way we can use the backedup database and restore the system Ashutosh *** PAIN IS TEMPORARY, PRIDE FOREVER !! __ Yahoo! Ma

RE: [otrs] Help Needed

I have the following right before the "End of your own config options!" section: # SendmailModule $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = [insert your SMTP server info]'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'Sendm

[otrs] Help Needed

Hi i have just started using OTRS on a win32 platform. The only thing that i have not managed is enebling the system to send out e-mails. can anyone send me the config.pm file, in which outbound e-mials have been enabled on SMTP. Ashutosh Karkhanis Pune *** PAIN IS TEMPORARY, PRIDE FOREV

[otrs] new ticket automatically locked when assigned to agent

i noticed that when you create a new phone/email ticket with the owner assigned, the ticket is automatically locked under the assigned owner. does anyone know if its possible to disable this feature? ie: i want to assign the ticket to a particular tech, but i dont want it locked by default.

RE: [otrs] Feature request: customer super-users

When I understand you right, this is very easy: Create 4 groups (branch 1-4) and make each user member of their specific group. In the queue config you can assign the queue to a group. The superuser will be member of all the groups. Regards, Peter -Oorspronkelijk bericht- Van: [EMAIL PR

[otrs] Feature request: customer super-users

I have a small (?) feature request that would help a lot. We need to create customer users that would be allowed access to (read at least access) several organisation-ID's. For example, in a company with 4 large branches, we would create x users per branch and 1 super-user for the main office. T

Re: [otrs] LDAP support

Hi there, On Sunday 11 September 2005 19:40, [EMAIL PROTECTED] wrote: > Is it planned to support LDAP fully ? I mean to be able to > add/search/modify customer as well as agents ? > It will be really really useful for users (like me) using otrs to manage > customers and tickets, and then using ano

[otrs] pending auto,pending remainder, what are these?

Hello All, I am using otrs-2.0.2 on a fc3 machine. I want to know the behavior of the states: pending auto and pending customer. What is the action taken upon setting these states? Regards KartheeK __ Yahoo! India Matrimony