Here is a link to a related entry on the users list:
http://www.mail-archive.com/otrs@otrs.org/msg06916.html
The queue with the oldest entry will blink by default. Short of making code
changes the easiest way to make the blinking stop is to answer the oldest
ticket. Here is the code in AgentQ
Did you get any answers on this? I have one queue that does this as
well and would love to stop it from flashing/blinking.
Ken Kilgore
--
When life hands you lemons just grab the salt and pass the Tequila.
KartheeK wrote:
Hell0 All,
I have impli
After upgrading to version 2.0.2, I have a problem with adding users.
Whenever I add a new user, it overwrites a user who already exists. The
first time that it did it, it overwrote userid 1 which is the root login
after that it increased in sequence to 2, 3, 4. What I would like to know
is where
Mike,
Probably
what you want to do is in the Admin under the “Queue” settings for that Queue
you could set the “Unlock timeout” to a shorter time period so the tickets
automatically unlock themselves within a certain period of time.
Art Powell
Diamond IT Services
1-512-517-6472
You
probably already got a reply on this, but its most likely your are out of hard
drive space.
Log on as
root or su and the type in the following to see how much drive space you have:
“df –u”
Art Powell
Diamond IT Services
1-512-517-6472
[EMAIL PROTECTED]
For
More followup:
If I create a phone ticket in someone else's queue, they get an email.
If I someone else creates a phone ticket in my queue, I get an email.
If someone else creates a phone ticket in their own queue, they get an email.
If I create a phone ticket in my queue, I do not get an email.
Well, I've made some progress. In the line:
$Self->{'SendmailModule::AuthUser'} = '[EMAIL PROTECTED]';
I had to change it to:
$Self->{'SendmailModule::AuthUser'} = 'MYDOMAIN\otrs';
To get the windows authentication to work
So now when an email ticket is entered, we get the notification emails.
John D. Morris wrote:
Yes, in the User object I have "New Ticket Notification" set to "Yes". And I
have the windows firewall completely shut off on the OTRS system
OK , only other thing I can think of is to try and telnet to your smtp
server on port 25 and see if it opens a connection.Also
Yes, in the User object I have "New Ticket Notification" set to "Yes". And I
have the windows firewall completely shut off on the OTRS system
-Original Message-
From: Danie Theron [mailto:[EMAIL PROTECTED]
Sent: Monday, October 10, 2005 10:51 AM
To: User questions and discussions about
John D. Morris wrote:
I've done this in \otrs\otrs\kernel:
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = '192.168.0.5';
$Self->{'SendmailModule::AuthUser'} = '[EMAIL PROTECTED]';
$Self->{'SendmailModule::AuthPassword'} = 'TheDomainPasswordforO
I've done this in \otrs\otrs\kernel:
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = '192.168.0.5';
$Self->{'SendmailModule::AuthUser'} = '[EMAIL PROTECTED]';
$Self->{'SendmailModule::AuthPassword'} = 'TheDomainPasswordforOTRS';
Then in the user obj
John D. Morris wrote:
Hi all.
I’m fairly new to OTRS, and am having a bit of a time getting emails
to work. I have one queue (IT) with 4 subqueues (one for each tech). I
would like to have an automated email dispatched to each tech whenever
a ticket is entered into their subqueue. I do no
Hi all.
I’m fairly new to OTRS, and am having a bit of a
time getting emails to work. I have one queue (IT) with 4 subqueues (one for
each tech). I would like to have an automated email dispatched to each tech
whenever a ticket is entered into their subqueue. I do not want the custome
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