[otrs] Error: Need TicketID!

Hello friends   I m workng with otrs few months back.It was workng absolutly fine.. But now suddenly,when Customer/agent User tries to create a ticket.It is giving error as follows:::   Error: Need TicketID!   ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Feb 17 12:47:55 2006

[otrs] Assigning tickets to a random agent

Hello all; Our team has defined a queue for asset tracking updates. A user emails us to let us know to update their location when they move offices. Because we want to be fair about it, we'd like to assign those tickets to a random one of us each time one comes in. I tried using GenericAg

[otrs] otrs closed tickets updates?

When I close a ticket, should otrs send the statements entered into the "closed" ticket window in email to the ticket open/requester? They receive the ticket closed email, but not the statements entered? Any ideas? Thanks Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-577-2780 ext 60

RE: R: [otrs] OTRS statistics

Hi Simone, Sorry for the late response, I've been busy... You can safely delete (or comment out) these lines #Find all ticket links for First Time Fixes $sql = qq~ SELECT DISTINCT(ticket_id_master) FROM ticket_link ~; $statement

Re: R: [otrs] Contact customer - remote connection

We added some additional note-types like "remote connection" and "field work" directly into the database. That works fine for us and perhaps could also suite your requirements. Simone Girlanda schrieb: no solution yet. -Messaggio originale- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROT

[otrs] Can't use an undefined value as a HASH reference at Article.pm line 1004.

Hi Guys   Anytime I click the CustomerID on the AgentMailBox screen I get the following error message   Software error: Can't use an undefined value as a HASH reference at /var/www/localhost/otrs-1.3.2/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 1004. For help, please send

[otrs] Not all Tickets shown in "New messages" if "Locked Tickets" are more than 1000

Hallo. IŽm not sure if this is a bug or missconfiguration (Limits?) of otrs. If there are more than 1000 "Locked Tickets" the "New messages" are not completly shown. Please take a look at this url: http://monotek.ath.cx/images/otrsbug.png Like you can see there are 1051 "Locked Tickets" and 15 "

Re: [otrs] utf-8 error

hmmm, then keep on taking your time, it seems it is really helpful ;) thanks ibrahim --- [EMAIL PROTECTED] wrote: > hmmm, > > if i take my time and put "wide character in > sysswrite" into google than > im told that this is > a perl error of multibyte utf-8 support wellknown in > CPan..

Re: [otrs] utf-8 error

hmmm, if i take my time and put "wide character in sysswrite" into google than im told that this is a perl error of multibyte utf-8 support wellknown in CPan.. may be you take your time and search in the appropriate mailing list? Li [EMAIL PROTECTED] schrieb am 16.02.2006 11:38:48: > Hi

[otrs] utf-8 error

Hi All, I wanted to repeat my question, isnt there someone who had this error and find a solution :( When I configured OTRS for 'utf-8' support and use some Cyrillian characters in creating a new ticket I got an error saying: "Wide character in syswrite at C:/OTRS/Perl/lib/Net/Cmd.pm line 436."

Re: [otrs] how to import customer users from file or ms access database

via ODBC you may see the appropriate tables in m$-Access. then you should be anble to move the data from one tab to another. Li [EMAIL PROTECTED] schrieb am 15.02.2006 18:42:32: > Hello, > I want to import my customers user database to otrs  db on > windows machine. > > Is possible perform t