Re: [otrs] Connection closed by remote server?

Hi again, I'm seeing the same problem on another server (FC3 instead of FC2). I used the rpm on both servers to install OTRS. Could it be that OTRS somehow thinks I'm still running MySQL 3.23.x and therefor does not communicate correctly with the database or something? I'd really like som

Re: [otrs] Connection closed by remote server?

Hello all, I thought there might be something wrong with my modules, but /opt/ otrs/bin/otrs.checkModules gives me "ok" for every single module. What can I do to troubleshoot these 'Connection closed by remote server' errors? Nils. I wrote: I think it's database related somehow, but I st

Re: [otrs] Connection closed by remote server?

Hello, I think it's database related somehow, but I still can't quite put my finger on it. Connecting with elinks (a text-mode webbrowser) to OTRS gives me a lot of "Error reading from socket" errors, but it also gave me this error after trying to log in (I put x's in for a hexidecimal nu

[otrs] Connection closed by remote server?

Hello, Today I upgraded PHP (4.4.1 -> 4.4.2) and MySQL (3.23.x -> 4.1.15) on my Fedora Core 2 server and restart both the MySQL and Apache webserver. All seems to work (I run several vhosts on this server) except that OTRS seems to have lost it. When I go to /otrs/index.pl the login scree

[otrs] Backup on Windows

Hi, this might seem a bit naive, but we work with OTRS 2.0.4 on a Win2003 Server. We have a different win2003 server as our DC and IIS. I have 2 queries, any help would be greatly appriciated 1. How do we backup / restore OTRS on windows. I need to backup all tickets, and also the configuration

[otrs] Don't seem to have an otrs user

NEWBIE to both OTRS and Linux!!   I am trying to run the Cron.sh script but it says to run it as the otrs user. I don’t seem to have an otrs user on my Fedora 4 system. I cannot use ‘su otrs’   I believe OTRS was installed whilst logged in as root. Should I have created an otrs user be

[otrs] Removing users

Hi guys, I know this has been discussed before, but I keep running into this problem. Here's an example. We have a client, say Company A, and our contact there is, say, jakes, e-mail [EMAIL PROTECTED] Jakes leaves Company A, now works for Company B. He puts in a good word for us there, and we

Re: [otrs] Error: Need TicketID!

Hello Priya,   I think there is a problem with you server... the disc /opt might be full... so OTRS is not able to write the file... TicketCounter.log... Just make some free space available in /opt  and you will get thru the problem...   Regards KartheeKPriya b <[EMAIL PROTECTED]> wrote: