Silly question, but how do I know what my OTRS home dir is. This is a default
Debian install. I believe it to be /usr/share/otrs 'coz that's where my Kernel
and other sub-dirs are.
su - otrs;
cd;
pwd;
Regards,
Richard
___
OTRS mailing list: otrs - W
Oliver,
Try:
'cd /'
'find . -name otrs'
This should return the relative path from your Present Working Directory (PWD)
HTH,
Graeme
Oliver Buckie wrote:
> Silly question, but how do I know what my OTRS home dir is. This is a default
> Debian install. I believe it to be /usr/share/otrs 'coz t
Silly question, but how do I know what my OTRS home dir is. This is a default
Debian install. I believe it to be /usr/share/otrs 'coz that's where my Kernel
and other sub-dirs are.
I ran "./SetPermissions.sh /opt/otrs root www-data" and this has sorted my
System, SysConfig problem out - I now h
Oliver Buckie wrote:
I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not
installed - everything else fine. So I installed "libxml-parser-
perl 2.34-4", re-ran otrs.checkModules and all OK.
That should help, yes.
I get one step further now in System, SysConfig page.. However, as
Thanks for your feedback Nils.
I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not installed -
everything else fine. So I installed "libxml-parser-perl 2.34-4", re-ran
otrs.checkModules and all OK.
I get one step further now in System, SysConfig page.. However, as with Misc,
Package
Oliver Buckie wrote:
I have installed OTRS 2.0.4 on Debian. I can login as
[EMAIL PROTECTED] OK
and go to the Admin menu. However, as soon as I try to go to the
System,
SysConfig page, I get the following error:
cut
Software Error
Can't locate obje
Hi Oliver,
I used a 'New Customer' option too, but just allowed users to manually input
information in to OTRS rather than autopopulated from our database.
It sounds like you want to go down a similar road and have a database table
holding all your customers - which you could add to via OTRS.
Dear all
I have installed OTRS 2.0.4 on Debian. I can login as [EMAIL PROTECTED] OK
and go to the Admin menu. However, as soon as I try to go to the System,
SysConfig page, I get the following error:
cut
Software Error
Can't locate object method "new" vi
Hi Graeme
Many thanks for your feedback. What I would like is the possibility that the
drop-down can be populated the Agents themselves i.e. if the CustomerID does
not display a particular company name, then the agent can add one. Perhaps the
drop-down could have a value called "Add new...", a
Hi,
we have serious problems with sending mails through the agent with
attachements.
After composing such an mail, the webpage is reloaded for several minutes.
Sometimes, the mail is sent (correct or with corrupted attachment),
sometimes it isn't (no logging on system log).
What is your expi
Mike Conigliaro wrote:
can someone who has this working please post their
/etc/apache2/conf.d/otrs.conf? i've been able to get the scripts to
execute fine by adding the line:
ScriptAlias / /opt/otrs/bin/cgi-bin/
but once i do this, all the images stop working, because the next line
stops work
Hi Mike,
I have been trying to workaround the same problem.
The issue is that images will not be rendered within a CGI directory.
If your set your ScriptAlias to the domain's root '/', the alias '/otrs-web/'
becomes a subdirectory of the CGI directory.
I run OTRS in a subdomain (i.e. http://ot
Hi Peter,
I wonder about this possibility.
But regard the following questions:
What about the co-existence of special german and russian charaters?
How do you search for "müller" within the russian GUI?
If you found it, how is "müller" displayed within the russian GUI -
I think it's not possib
Am Dienstag, den 21.02.2006, 08:54 +0100 schrieb Alexander Scholler:
> Hi Peter,
>
> I think you have to set OTRS to use UTF-8.
> But take care - it only works fine after having done some patching,
> because UTF-8-support is yet not 100% implemented in OTRS.
> See mailing archive (english & german
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