RE: [otrs] sysconfig option? changes?

in the database. > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of [EMAIL PROTECTED] > Sent: den 10 mars 2006 00:10 > To: 'User questions and discussions about OTRS.org' > Subject: [otrs] sysconfig option? changes? > > Are the changes made through

Re: [otrs] Bug in notification?

maybe a workaround is OTRS_CUSTOMER_EMAIL[16] and hope that no one writes mails with more than 100 lines ;-)) Li [EMAIL PROTECTED] schrieb am 09.03.2006 23:03:24: > Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box. > I would like to include the full customer email in the > en

Re: RE: [otrs] Adding new fields in ticket

maybe you should never add anything to defaults.pm better use the appropriate config files for actions like this. just 2ct, Li [EMAIL PROTECTED] schrieb am 09.03.2006 18:51:47: > > > > -Original Message- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > > Zaee

[otrs] sysconfig option? changes?

Are the changes made through the sysconfig menu stored in the defaults.pm or in the database? Thanks Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-566-2053 ext 6201 1-888-wbsystem (888) 927-9783 [EMAIL PROTECTED] support: [EMAIL PROTECTED] -- No virus found in this outgoing mes

[otrs] Include attachments in notification.

Hello all, I am running OTRS 2.0.4 on a SuSE 10.0 box. I would like to include any attachments in en:Agent:NewTicket notifications but I cannot see how to do that, or if that is even possible. Can anyone point me in the right direction? Thanks in advance for any help, --

[otrs] Bug in notification?

Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box. I would like to include the full customer email in the en:Agent::NewTicket notification. I see where the notification references the OTRS_CUSTOMER_EMAIL[16] tag. In going through list archives, one suggestion I came across was to

RE: [otrs] Adding new fields in ticket

> -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Zaeem Arshad > Sent: quinta-feira, 9 de Março de 2006 15:06 > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] Adding new fields in ticket > > hi, > > On Thu, 2006-03-09 at 14:

[otrs] LDAP Alias authentication

hi ! I succeed the authentication OTRS with the classic ldif LDAP (using objectClass InetOrgPerson with its attributes). Now, I tried to do the authentification LDAP with an Alias of an InetOrgPerson LDAP but it's always failed. Is it possible in OTRS ? My ldif scripts is like this: ... # Ent

[otrs] Work units

Work units can be specified by going to "SysConfig" in the admin area. You can search for "work units" and it will take you to "Config Options: Ticket -> Frontend::Agent". >From there, find "Frontend::Agent Ticket::Frontend::TimeUnits:" and change "work units" to the time that you would like. I set

[otrs] Exchange autoresponder badmail problem

When using Exchange as my MTA, “new ticket created” autoresponses are categorized as badmail and deleted. When I use mercury as my MTA the mails send fine. Anyone else using exchange as the MTA that had this problem? ___ OTRS mailing list: o

RE: [otrs] Adding new fields in ticket

hi, On Thu, 2006-03-09 at 14:44 +, Duarte Cordeiro wrote: > You have 2 different options: > > 1) Use freekey[1..8]/freetext[1..8] There are only 4 freekeys shown in a default install of OTRS 2.0 and they can only be added after a ticket is created. My requirement is to populate fields upon

RE: [otrs] Adding new fields in ticket

You have 2 different options: 1) Use freekey[1..8]/freetext[1..8] 2) Add this info to the customer table I suggest the 2nd, but it always depends on the setup. Duarte Cordeiro > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Zaeem Arshad > Sent:

[otrs] Adding new fields in ticket

Hi, Any pointers on how to add multiple fields in a new phone ticket like phone number, house address etc etc. regards -- ZA ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://

RE: [otrs] Work units

It is in the format you descide. Ether you tell your agents what it is or you change the text via Ticket::Frontend::TimeUnits > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Zaeem Arshad > Sent: Thursday, March 09, 2006 1:47 PM > To: otrs@otrs.o

Re: [otrs] Work units

they are in that size that you like to have them. as far as i know the only way of defining units is to tell all agents what units you are using... Li [EMAIL PROTECTED] schrieb am 09.03.2006 13:47:02: > aloha list, > > > Can any one explain what is the concept of work units? Are they in hour

[otrs] Work units

aloha list, Can any one explain what is the concept of work units? Are they in hours or what? is it possible to specify units ?? regards -- ZA ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To u

[otrs] OTRS on Mandriva 2006 :: @INC Error

Hello All, I am in the process of installing OTRS(.tar.gz) on a Mandriva 2006. When I issue the command "perl -cw /opt/otrs/bin/PostMasterPOP3.pl, I get the following error: === Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs

RE: AW: Re[2]: [otrs] Feature-Requests for 'OTRS goes ITIL'

I’m using 2.0.1. I’ll take a look at that J Thanks.     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: quinta-feira, 9 de Março de 2006 8:03 To: otrs@otrs.org Subject: AW: Re[2]: [otrs] Feature-Requests for 'OTRS goes ITIL'   Hi Duart

RE: Re[2]: [otrs] Feature-Requests for 'OTRS goes ITIL'

Thanks for your help, but if I escalate a ticket, everyone that can work on that ticket will see it escalate. I just want to say to tec A or B.. "take a look to that thing over there", not necessary forcing him to work on it. Thanks, Duarte From: [EMAI

Re: Re: [otrs] Integration with OTRS.

our webinterface IS part of another web interface and it IS located on another server. and it is still using the otrs interface in a frame. no problem at all Li [EMAIL PROTECTED] schrieb am 09.03.2006 08:43:09: > Yes, I am. But I think this is not a sollution to me... > > My

RE: [otrs] Feature-Requests for 'OTRS goes ITIL'

> -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Alexander Scholler > Sent: quinta-feira, 9 de Março de 2006 8:00 > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Feature-Requests for 'OTRS goes ITIL' > > Hi Duarte Cordeiro

Re: [otrs] Notifications

queuesettings. li [EMAIL PROTECTED] schrieb am 08.03.2006 22:37:04: > How can I disable notifications for en::Customer::OwnerUpdate - my customers > don't need to know if the ticket changed owners > > > Thanks > > > Dan Metcalf > Wireless Broadband Systems > www.wbisp.com > 781-566-2053 ext

AW: Re[2]: [otrs] Feature-Requests for 'OTRS goes ITIL'

Hi Duarte, to bad you didn’t mention your OTRS version. I think since version 2.0 it’s possible to implement a workflow in otrs. You can use Ticket-ACL to archive this. Take a closer look at OTRS-Faq: 420068 It’s a pretty good explanation of this feature. Regards Thorsten Von:

Re: [otrs] Feature-Requests for 'OTRS goes ITIL'

Hi Duarte Cordeiro > We have a 1 customer base, 200 distinct locations (buildings), 150 system users (technical staff), a front office (5 members), interact with 5 different companies that use our OTRS installation. thank you for posting your experience with your really big otrs-installa