[otrs] Has anyone used OTRS for Property Management?

Hello. Has anyone used OTRS for Property Management - for tenants to communicate with maintenance or property management? If so, how? Did you customize a web form? Anything else? Is OTRS practical for this use? Thanks in advance. ___ OTRS mai

Re: [otrs] Deleting new tickets

Hi Aaron, aaron schrieb: Is there any danger in using the following method to wipe out new (untouched) tickets? DELETE FROM ticket WHERE queue_id = 123 AND ticket_state_id = 456; I think you get rid of the tickets you aim to with this method, but other informations of the tickets (e.g. attac

[otrs] Deleting new tickets

Sorry if this has been answered, but I can't find a way to search the list archives. Is there any danger in using the following method to wipe out new (untouched) tickets? DELETE FROM ticket WHERE queue_id = 123 AND ticket_state_id = 456; Thanks, aaron

[otrs] trouble installing

I am getting a failure in the installer   ==è Can’t Create table ‘.\otrs\#sql-b6c_23.frm’ (errno 150)   Anyone have any idea’s   Brett Gruchow Infrastructure Systems Engineer [EMAIL PROTECTED] Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-010

Re: [otrs] Customer email

I'm trying to do this as well without luck. I really want to be able to just create a ticket without sending an email to a "customer". Basically I need to make "internal" tickets where emails don't get sent out. I saw a recommendation somewhere to make a "Generic User" customer and then create pho

Re: Re: [otrs] Get incoming mail

cron jobs are runnin? Li [EMAIL PROTECTED] schrieb am 24.04.2006 14:09:12: > Hi all, > > Anyone have any idea ? > > I'm in release 1.3.2 on Debian. > > Thanks in advance > > Guillaume REHM > Service Informatique > > Bibliothèque Nationale et Universitaire de Strasbourg > 5 rue du Maréchal

Re: [otrs] Get incoming mail

Hi all, Anyone have any idea ? I'm in release 1.3.2 on Debian. Thanks in advance Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: [EMAIL PROTECTED] web: h

[otrs] Customer email

Hi All, I have set-up 4 customers in OTRS. I only want them to be able to view tickets and not create them. How is this achieved?   Also when I create tickets I do not want to send an email to the customer, is this possible? when you set-up a customer you have to have a valid email for them.