[otrs] Error after instalation

Hi, I've been trying to get Otrs running but couldn't get through. I actually got some problems with dependencies to install 2.1 in my Debian Sarge stable. I got it to install correctly but when I request the index.pl I get this error: * Error: Access denied for user 'otrs'@'lo

Re: [otrs] Ticket locked when setting owner

Alexander Scholler <[EMAIL PROTECTED]> Informationstechnik / AfOuI VZA / Zimmer 631, Durchwahl -4451 Dirk Cleenwerck schrieb: Hi there, My question is this. In my settings I have Ticket::Frontend::AgentTicketOwner###RequiredLock set to no. I assume this to mean that when I set an owner it d

RE: [otrs] Hello People

Glad you got it. I'm stuck with another problem. I need to know how to use the survey module. How do I send out surveys to customers? _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Arnold, Andrew Sent: Tuesday, November 28, 2006 3:00 AM To: User questions and discussi

Re: [otrs] e-mail (character encoding)

On Wed, Nov 08, 2006 at 11:39:21PM +0100, Ales Vizdal, AVONET, s.r.o. wrote: Hello list! > I would like to ask you how do you reply to emails written in > different enconding than used by web browser/system? I do receive > czech emails in iso-8859-2, windows-1250 or utf-8 encoding. I searched >

RE: [otrs] LDAP Authentication

I had quite a time getting it to work, but in the end I got it. Have you created a user account in AD to authenticate with for the LDAP lookup? Windows will not allow anonymous LDAP queries, you must create the account and add the following lines to your config.pm file. $Self->{'Customer::AuthMo

Re: AW: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!

just to clarify, i can access the faq module from both the customer and agent interfaces. i only get the "module not registered" error when i click on the faq link when editing a ticket. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com [EM

[otrs] R: otrs Customer ticket view

Thanks to all. I've changed to external note, and i see that!!! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for y

Re: AW: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!

yup, i just restarted with no luck. i also made the change on line 48 of $HOME/Kernel/System/LinkObject/FAQ.pm. FrontendDest => "Action=AgentFAQ&ItemID=", did i miss something else? Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com [EMAIL

AW: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!

Hello, > -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von mike conigliaro > Gesendet: Dienstag, 28. November 2006 16:37 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: [otrs] Module Kernel::Modules::FAQ > notregistered

Re: AW: [otrs] Module Kernel::Modules::FAQ not registered inKernel/Config.pm!

thanks, but this didnt help. i went to Config Options: Ticket -> Core::LinkObject and made it look like this (FAQ was added to the list): LinkObjects => Ticket FAQ then i updated lines 129-149 in $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl, but it still tells me the module is not

[otrs] Ticket locked when setting owner

Hi there, My question is this. In my settings I have Ticket::Frontend::AgentTicketOwner###RequiredLock set to no. I assume this to mean that when I set an owner it does not need to Lock the ticket. When I use the system and set an owner, it still changes the ticket to locked though. We don't w

Re: [otrs] Customer ticket view

Hi Mario, VI - Mario Tonin schrieb: I want that customer read note of ticket. Actually they only see email. Any idea? Customers can see all articles (of their tickets) that don't include "int" within the article-type-name. E.g. you have to compose the note as "note-external", then this note

Re: [otrs] Customer ticket view

I have done it on one site, but it requires a customization of the OTRS Agent interface. Regards, Umberto On 11/28/06, VI - Mario Tonin <[EMAIL PROTECTED]> wrote: I want that customer read note of ticket. Actually they only see email. Any idea? . . . . . . . . . . . . . . . . . . . Ma

[otrs] Customer ticket view

I want that customer read note of ticket. Actually they only see email. Any idea? . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] B.T.V. s.p.a.- Sistemi Informativi Via Luca della Robbia 60 36100 - Vicenza - Italy w http://www.

AW: [otrs] Module Kernel::Modules::FAQ not registered inKernel/Config.pm!

http://www.mail-archive.com/otrs@otrs.org/msg12344.html > -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von mike conigliaro > Gesendet: Montag, 27. November 2006 23:10 > An: User questions and discussions about OTRS.org > Betreff: [otrs] Modu

AW: AW: AW: [otrs] [V 2.1.2] Can't use an undefined value asanARRAYreference

Hi, Sorry. I answered the wrong post. Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von [EMAIL PROTECTED] Gesendet: Dienstag, 28. November 2006 10:39 An: otrs@otrs.org Betreff: AW: AW: AW: [otrs] [V 2.1.2] Can't use

[otrs] language changes

Hi, I want to adapt (and correct) some of the words in my language file to be consistent in Swedish all the way. When I do so in my case sv.pm and choose sv as the language then I only get the following error: Can't locate object method "Data" via package "Kernel::Language" at /opt/otrs//Ke

[otrs] customer ticket closure info

Hi running the latest version of OTRS on a small server with approx 5 agents and 15 customers. At the moment, I haven't the ability to set up a mail server. My question is this; when a ticket is closed by an agent, I cannot see a way to configure a customer profile so that they can see the res

Re: [otrs] can i know to tracking work my agents?

henche muliawan wrote: i want to ask u, how can i find module or something like that to track my agent's work, cause i want to know progress work and know how fast and good to finish their work... where i can find the modul or menu to tracking work? Add your username to the stats group and a S

AW: AW: AW: [otrs] [V 2.1.2] Can't use an undefined value as anARRAYreference

Hallo Everyone, Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Richard * Gesendet: Montag, 27. November 2006 20:26 An: User questions and discussions about OTRS.org Betreff: RE: AW: AW: [otrs] [V 2.1.2] Can't

[otrs] Customer ticket closure info

Hi running the latest version of OTRS on a small server with approx 5 agents and 15 customers. At the moment, I haven't the ability to set up a mail server. My question is this; when a ticket is closed by an agent, I cannot see a way to configure a customer profile so that they can see the result

RE: [otrs] Hello People

Thanks Again maurice, I sorted this - it was me bieng stoopid. I had created a queue and then not given normal users access to it, thus they were creating tickets in another queue. Changed the queue access rights and now sorted. Thanks a lot for your input. A ___