Re: [otrs] Update: New Customers Not Receiving New TicketAuto-Response

2007-01-05 Thread icecoldeuro
I know that, but I've read through the 1.3 doc at least twice, grepped through the list archive and tried about everything with the Config file. Apparently I'm at a dead end. On 1/5/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote: [EMAIL PROTECTED] wrote: > Could somebody point me to

Re: [otrs] Update: New Customers Not Receiving New TicketAuto-Response

2007-01-05 Thread Nils Breunese (Lemonbit)
[EMAIL PROTECTED] wrote: Could somebody point me to the part of Config.pm that handles this please? Since my last message I set up the ability for customers to create an account for themselves, hoping that thei would now receive auto-replies when submitting new tickets. However, still n

Re: [otrs] Update: New Customers Not Receiving New TicketAuto-Response

2007-01-05 Thread icecoldeuro
Could somebody point me to the part of Config.pm that handles this please? Since my last message I set up the ability for customers to create an account for themselves, hoping that thei would now receive auto-replies when submitting new tickets. However, still no dice. They receive state change

RE: [otrs] question about multiple domains

2007-01-05 Thread Chad Kimball
Thanks so much peter! From: "Beugen, Peter van" <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: RE: [otrs] question about multiple domains Date: Fri, 5 Jan 2007 23:33:41 +0100 Yes, with OTRS this can b

[otrs] Re: otrs Digest, Vol 42, Issue 13

2007-01-05 Thread Mike Morris
> Yes, with OTRS this can be done (easy) ! > > In OTRS you need to define different system e-mail addresses and > different queues per domain. In the definition of the queue, you assign > the "system"(reply) address. I'm new enough to OTRS that this is my first time being bold enough to offer a

RE: [otrs] Update: New Customers Not Receiving New TicketAuto-Response

2007-01-05 Thread Beugen, Peter van
Yes, this is possible Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens [EMAIL PROTECTED] Verzonden: vrijdag 5 januari 2007 21:29 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Update: New Customers Not Receiving New TicketAuto-R

RE: [otrs] question about multiple domains

2007-01-05 Thread Beugen, Peter van
Yes, with OTRS this can be done (easy) ! In OTRS you need to define different system e-mail addresses and different queues per domain. In the definition of the queue, you assign the "system"(reply) address. Regards, Peter -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PR

Re: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response

2007-01-05 Thread icecoldeuro
OK, I'm at my wits' end. I guess I should be asking this question instead: In OTRS 1.3, is it possible for a previously unknown user to submit a ticket via email and receive an acknowledgement automatically. I envision this process as follows: 1. John Doe sends an email from [EMAIL PROTECTED],

[otrs] Upgrading to ver 2.1

2007-01-05 Thread Ed Morrison
Hi Everyone: I'm running OTRS ver 1.2.4-1.2.el4.rf. This was installed via yum to a CentOS 4.4 box using Dag's Repository. I've noticed OTRS hasn't had any updates to it since 4.16.2006. Is anyone running 2.1 on CentOS and has anyone had any experience with upgrading to the newer version o

[otrs] question about multiple domains

2007-01-05 Thread Chad Kimball
I'm looking for a helpdesk solution that allows me to assign different reply addresses/domains depending on where the customer emailed from. For instance, customer 1 emailing [EMAIL PROTECTED] would automatically receive support emails coming from the niche1.com domain. Then customer 2 emailin

RE: [otrs] Insert Logo

2007-01-05 Thread David Hatcher
Section 9.4.1. (Customizing the web interface) of the documentation got me close. Look at the file /opt/otrs/Kernel/Output/HTML/Standard/CustomerFooter.dtl. I simply typed my company's name in the rather than inserting a logo, but give it a try. -Dave From

[otrs] Time of the ticket

2007-01-05 Thread daniele.otrs
Hi, Why the passed time of the ticket not firm also when these come sluices? Thanks___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

Re: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response

2007-01-05 Thread icecoldeuro
Actually, that's all set. The "auto reply/new ticket" is set to "auto reply" which I modified to suit my needs. Any other suggestions? Thanks! On 1/5/07, Mike Hayward <[EMAIL PROTECTED]> wrote: Almost sounds like you haven't set the auto response <-> queue for your queue to send out the n

[otrs] SQL error in fresh copy of version 2.1.4

2007-01-05 Thread Jozsef Valkai
Hi, I have got error message in otrs log: , SQL: 'SELECT i.id, count( v.item_id ) votes, avg( v.rate ) result FROM faq_item i LEFT JOIN faq_voting v ON v.item_id = i.id LEFT JOIN faq_state s ON s.id = i.state_id WHERE ( LOWER(i.f_subject) LIKE LOWER('%') OR LOWER(i.f_field1) LIKE LOWER('%') OR

[otrs] Insert Logo

2007-01-05 Thread daniele.otrs
Hi, How I insert the logo and company name in my customer.pl? Which are the files to modify ? Thanks!___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/lis

[otrs] database upgrade

2007-01-05 Thread Jozsef Valkai
Hi, In the last year we have upgraded our otrs to version 2.1.1, and we need change to 2.1.4 because this upgraded 2.1.1 version is not working properly. Is there any workaround to export database containing from 2.1.1 then import to 2.1.4? Can I use simply pg_dump to import/export? Is there any