I know that, but I've read through the 1.3 doc at least twice, grepped
through the list archive and tried about everything with the Config
file. Apparently I'm at a dead end.
On 1/5/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:
[EMAIL PROTECTED] wrote:
> Could somebody point me to
[EMAIL PROTECTED] wrote:
Could somebody point me to the part of Config.pm that handles this
please? Since my last message I set up the ability for customers
to create an account for themselves, hoping that thei would now
receive auto-replies when submitting new tickets. However, still
n
Could somebody point me to the part of Config.pm that handles this please?
Since my last message I set up the ability for customers to create an
account for themselves, hoping that thei would now receive auto-replies when
submitting new tickets. However, still no dice. They receive state change
Thanks so much peter!
From: "Beugen, Peter van" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
To: "User questions and discussions about OTRS.org"
Subject: RE: [otrs] question about multiple domains
Date: Fri, 5 Jan 2007 23:33:41 +0100
Yes, with OTRS this can b
> Yes, with OTRS this can be done (easy) !
>
> In OTRS you need to define different system e-mail addresses and
> different queues per domain. In the definition of the queue, you assign
> the "system"(reply) address.
I'm new enough to OTRS that this is my first time being bold enough to offer
a
Yes, this is possible
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens
[EMAIL PROTECTED]
Verzonden: vrijdag 5 januari 2007 21:29
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] Update: New Customers Not Receiving New
TicketAuto-R
Yes, with OTRS this can be done (easy) !
In OTRS you need to define different system e-mail addresses and
different queues per domain. In the definition of the queue, you assign
the "system"(reply) address.
Regards,
Peter
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PR
OK, I'm at my wits' end. I guess I should be asking this question instead:
In OTRS 1.3, is it possible for a previously unknown user to submit a ticket
via email and receive an acknowledgement automatically. I envision this
process as follows:
1. John Doe sends an email from [EMAIL PROTECTED],
Hi Everyone:
I'm running OTRS ver 1.2.4-1.2.el4.rf. This was installed via yum to a
CentOS 4.4 box using Dag's Repository. I've noticed OTRS hasn't had
any updates to it since 4.16.2006. Is anyone running 2.1 on CentOS and
has anyone had any experience with upgrading to the newer version o
I'm looking for a helpdesk solution that allows me to assign different reply
addresses/domains depending on where the customer emailed from. For
instance, customer 1 emailing [EMAIL PROTECTED] would automatically receive
support emails coming from the niche1.com domain.
Then customer 2 emailin
Section 9.4.1. (Customizing the web interface) of the documentation got
me close. Look at the file
/opt/otrs/Kernel/Output/HTML/Standard/CustomerFooter.dtl. I simply
typed my company's name in the rather than inserting a logo, but
give it a try.
-Dave
From
Hi,
Why the passed time of the ticket not firm also when these come sluices?
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Actually, that's all set. The "auto reply/new ticket" is set to "auto
reply" which I modified to suit my needs.
Any other suggestions?
Thanks!
On 1/5/07, Mike Hayward <[EMAIL PROTECTED]> wrote:
Almost sounds like you haven't set the auto response <-> queue for your
queue to send out the n
Hi,
I have got error message in otrs log:
, SQL: 'SELECT i.id, count( v.item_id ) votes, avg( v.rate ) result
FROM faq_item i LEFT JOIN faq_voting v ON v.item_id = i.id LEFT JOIN
faq_state s ON s.id = i.state_id WHERE ( LOWER(i.f_subject) LIKE
LOWER('%') OR LOWER(i.f_field1) LIKE LOWER('%') OR
Hi,
How I insert the logo and company name in my customer.pl?
Which are the files to modify ?
Thanks!___
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Hi,
In the last year we have upgraded our otrs to version 2.1.1, and we
need change to 2.1.4 because this upgraded 2.1.1 version is not
working properly. Is there any workaround to export database
containing from 2.1.1 then import to 2.1.4? Can I use simply pg_dump
to import/export? Is there any
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