Re: [otrs] Update: New Customers Not Receiving New TicketAuto-Response

2007-01-06 Thread Nils Breunese (Lemonbit)
[EMAIL PROTECTED] wrote: I would just like to try one more time to see if anyone has any true solution to this issue beyond suggesting that I read the doc, which I've done at least three times before ever posting here. Emails are working on my OTRS 1.3 installation. Customers are receivi

Re: [otrs] Update: New Customers Not Receiving New TicketAuto-Response

2007-01-06 Thread icecoldeuro
I would just like to try one more time to see if anyone has any true solution to this issue beyond suggesting that I read the doc, which I've done at least three times before ever posting here. Emails are working on my OTRS 1.3 installation. Customers are receiving emails when the status of thei

Re: [otrs] Update: New Customers Not Receiving New TicketAuto-Response

2007-01-06 Thread icecoldeuro
I'm mentioning the Config file and the web/Admin interface. I simply want to convey that I've tried everything I can think of. The auto response is set for the queue already...probably the first thing I ever did. On 1/6/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote: [EMAIL PROTECTED]

Re: [otrs] Update: New Customers Not Receiving New TicketAuto-Response

2007-01-06 Thread Nils Breunese (Lemonbit)
[EMAIL PROTECTED] wrote: I know that, but I've read through the 1.3 doc at least twice, grepped through the list archive and tried about everything with the Config file. Apparently I'm at a dead end. Ah, you're running 1.3 (sorry, the link I sent you was for 2.1). Well, the docs for 1.3 hav