Re: [otrs] Upgrade from 2.1.2 to 2.1.5

Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made. Upgrade procedure is explaned in UPGRADE file on your otrs tarball/rpm. --

RE: [otrs] Articel shown in QueueView

Anyone give you any pointers on this, I'm interested as well. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Max Bidlingmaier Sent: Wednesday, January 31, 2007 7:39 AM To: otrs@otrs.org Subject: [otrs] Articel shown in QueueView Hi, I wonder if it's po

RE: [otrs] Upgrade from 2.1.2 to 2.1.5

How exactly did you do it? Just run the RPM as usual? _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Beugen, Peter van Sent: Saturday, February 03, 2007 11:08 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Upgrade from 2.1.2 to 2.1.5 Chan

RE: [otrs] Upgrade from 2.1.2 to 2.1.5

Changes in config.pm or made by the admin area (in ZZZauto.pm I think) will not be lost ! I upgraded from 2.1.2 to .3, .4 and .5 and all my configed stuff was unchanged Regards, Peter Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Maurice James Ny Verzonden: zaterdag 3 februar

Re: [otrs] About Escalation time/Unlock timeout

Hi one more question unlock timeout is about unlocking locked tickets, is not it? Regards On 2/3/07, Maurice James Ny <[EMAIL PROTECTED]> wrote: That means 1 minute -- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Ramziddin Artykov *Sent:* S

Re: [otrs] About Generic Agent

No i understood what it does I need more help how to make it work On 2/3/07, Maurice James Ny <[EMAIL PROTECTED]> wrote: The generic agent performs automatic jobs within the OTRS system, much like Cron does on the host system. -- *From:* [EMAIL PROTECTED] [mailto:

Re: [otrs] Generic agent's note

Hi Thank you for your replies! I am using a generic agent for one queue. As you know when the ticket is newly opened by the customer the initial sender is the [EMAIL PROTECTED] i configured the job of the generic agent in this way if it detects within the queue that the owner of the ticket is [EM

[otrs] Upgrade from 2.1.2 to 2.1.5

Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made. ___ OTRS mailing list: otrs -

RE: [otrs] About Generic Agent

The generic agent performs automatic jobs within the OTRS system, much like Cron does on the host system. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ramziddin Artykov Sent: Saturday, February 03, 2007 4:19 AM To: otrs@otrs.org Subject: [otrs] About Generic Agent

RE: [otrs] Generic agent's note

What are you using the generic agent for? _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ramziddin Artykov Sent: Saturday, February 03, 2007 5:21 AM To: otrs@otrs.org Subject: [otrs] Generic agent's note Hi What should i do so that the note i specified in ge

RE: [otrs] Help on POP3 account

This is the account the the OTRS system uses to check its email from your mail server. It might be a good idea for you to take some basic networking courses before attempting to set up this system. See the following link http://en.wikipedia.org/wiki/Post_Office_Protocol _ From: [EMAIL

RE: [otrs] About Escalation time/Unlock timeout

That means 1 minute _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ramziddin Artykov Sent: Saturday, February 03, 2007 4:24 AM To: otrs@otrs.org Subject: [otrs] About Escalation time/Unlock timeout Hi What is that number that putting into textbox? If i put

[otrs] Help on POP3 account

Hi What is a pop3 account and how to work with that? What should i enter for host? I just couldn't understand this. Regards Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Generic agent's note

Hi What should i do so that the note i specified in generic agent's settings is sent? Regards Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

[otrs] Help needed on parameters

Hi guys I have got a following problem: when a customer gets a notification about the new state of his /her ticket FOR EXAMPLE *** THIS IS JUST A NOTE *** The state of your ticket "200702011016" has been changed by "ali ali" to "open". http://yourhost.example.com/otrs/customer.pl?Action=

[otrs] About Escalation time/Unlock timeout

Hi What is that number that putting into textbox? If i put 1 does that mean the ticket in this queue will be escalated or unlocked in 24 hours? Regards Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi

[otrs] About Generic Agent

Hi everybody I just want to ask if there is more easier explanation of how generic agent in the web or anywhere else because i find the documentation a bit useless on this topic Regards Ramziddin ___ OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] Help needed on Initial owner of the ticket

Hi guys Does anybody know why when a customer creates a new ticket the initial owner of the ticket is the main admin [EMAIL PROTECTED] Maybe some of my notification related problems come out of this thing. Does anybody know how to configure the otrs so that initial owner is not the [EMAIL PROTECT