Re: [otrs] Few Questions

Go into the Admin area and configure the POP3 settings. That will let you set up the remote mailbox to be monitored. By default the queue is named Raw, so you may want to change that to better reflect it's use, since that is what Customers will see should they login to review their tickets. I re

Re: [otrs] Few Questions

Hi Salvador. Thanks for that. I discovered the file manager setting late last night while I was playing with it finally and adjusted it to work with windows. Is it possible to receive e-mail into the system if the installation is on a different server to the mail server? Also, is it possible t

Re: [otrs] Autoanswer/notification : customer email in reply to

Christophe, You can set the queues so that autoresponses are sent to both the customer and an agent email of your choice without the need for any special programming. Alternately, there is a setting to BCC all messages to a specific external mailbox. On 2/22/07 01:39, "Christophe Pouillet" <[EMA

Re: [otrs] Few Questions

See below: On 2/22/07 09:34, "Chris Watt" <[EMAIL PROTECTED]> wrote: > Hi Guys, > > I've jsut been playing with OTRS to try and convince my company to use > it as it will simplify our lives a lot! > > However, when I go to the File Manager page, I get this error: > Error: FileManager Root dire

[otrs] Apache2 Redirect

How would I go about redirecting http://helpdesk ---> http://helpdesk/otrs/customer.pl ? I have tried entering RedirectMatch permanent ^/$ http://helpdesk/otrs/customer.pl Into http.conf and otrs.conf respectively and neither seemed to work. Any thoughts? NOTE: This e-mail transmission may

[otrs] Few Questions

Hi Guys, I've jsut been playing with OTRS to try and convince my company to use it as it will simplify our lives a lot! However, when I go to the File Manager page, I get this error: Error: FileManager Root directory doesn't exist: /home/otrs-share/, please check your c[..] I also have a proble

Re: [otrs] Help needed on parameters

HI, It seems that you just need to modify your notification body. Menu notifications, choose language::Customer::Stateupdate then put whatever you want in the body replacing the default keys. Hope this could work, BR ___ OTRS mailing list: otrs - W

[otrs] OTRS & PGP

Hi all, i found a problem when replying to an e-mail - while creating reply message, it's not possible to choose key for signing it. is there something i should be aware of, when using this feature? It funny beacuse when I try to create new mail in same queue, then "Sign:" options is there (?). I

[otrs] Autoanswer/notification : customer email in reply to

Hi list, This is my first post. We are a small IT Services company and we are giving a try at OTRS to see if it could match our needs. My support Team is mainly on the field at customers sites and have almost only an access to their mail, not web access. So 90% of the time, they support customers

Re: [otrs] Debug Mode

Hi, > I configured the system correctly but still I can't send emails via > SMTP. How do you turn on DEBUG? I picked a global setting while installing and configuring, which might be a bot of overkill, but anyway: My Config.pm says: $Self->{Debug} = 9; I get plenty of output with that. Cheers