[otrs] otrs and apache 2 on RHEL4

Hi, Previously I sent a message to the mailing list with an issue setting up OTRS to run on Apache 2, RedHat Enterprise 4. If I remove the Perl related parts of the config file to get: ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" AllowOverrid

RE: [otrs] Generic Agents

I understand the SQL that your doing here, the part that I'm foggy about is how to get this to run as a generic agent job. -Original Message- From: Zhang Wayne [mailto:[EMAIL PROTECTED] Sent: Thursday, March 01, 2007 10:39 PM To: Dave Wojciechowski Subject: RE: [otrs] Generic Agents Ste

Re: [otrs] Intermittent 500 errors with OTRS 2.1.5 under Debian ISPConfig

Reda Sadki wrote: What makes you think that mod_perl is not running? How do you check if mod_perl is running? I was under the impression that it is. The question is not whether mod_perl is running, but whether your apache config for OTRS actually uses mod_perl. I looked at your forum post

[otrs] OTRS on Apache2, RHEL4 x86_64, HELP!

Hi, I have been trying to install OTRS on our RHEL4 x86_64 server which is running Apache 2 with a stock configuration customised from the standard conf file. I have tried the standard otrs.conf file provided by the otrs RPM however it breaks the webserver with an "internal server error" T

Re: [otrs] Intermittent 500 errors with OTRS 2.1.5 under Debian ISPConfig

What makes you think that mod_perl is not running? How do you check if mod_perl is running? I was under the impression that it is. mod_perl may help with speed, but what about the 500 errors? 2007/3/1, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]>: Looks like you're running OTRS as a CGI app. Sw

Warning regarding Generic Agent jobs (was RE: [otrs] Ticket history table size revisited)

Following on to this issue I have looked a little deeper and I've found that my ticket_history table contains ~57,000,000 records. Bear in mind we have about 9900 (not 9400) tickets in the database. This seems a little large to me in terms of ticket history lines to tickets. After running a few

[otrs] TicketFreeText Fields question

Hi! I have a problem. I need to ask in customer and agent capture screen a field named "Serial number". As I understand, that it's posible with TicketFreeText Fields. But don't know how to release them. I change in the "Ticket -> Core::TicketFreeText" and named the TicketFreeKey1: as "Serial

[otrs] Line wrap setting?

I¹ve been digging through SysConfig but can¹t seem to find where to set linewrap length for outgoing messages. At the moment, I have outgoing messages set to include the return URL for a given ticket. However, the URL is being cut off just before the actual OTRS .pl file gets appended to the lin

Re: [otrs] top posting

Tabitha, Are you using pre-canned responses, auto-responses or notifications? Those are the three possible areas where you would need to modify the response template, I believe. On 3/1/07 06:13, "Tabitha Stang" <[EMAIL PROTECTED]> wrote: > Hi, > > My company is evaluating OTRS for use. Unfor

Re: [otrs] Intermittent 500 errors with OTRS 2.1.5 under Debian ISPConfig

Reda Sadki wrote: I've installed OTRS and I'm trying to configure the admin panels. However, I get intermittent 500 errors, and OTRS is very, very slow -- usually between 5 and 20 seconds between each click! I've documented this extensively on howtoforge.com, but no one's been able to help: htt

[otrs] Ticket history table size revisited

I had mentioned a while back that I had hit a limit in MySQL with the tablesize on my ticket_history table. I was able to get around it by adjusting the table parameters. More of a concern is that the table hit the limit at all. We process about 20-30 tickets a day and have been using the system fo

[otrs] Intermittent 500 errors with OTRS 2.1.5 under Debian ISPConfig

I've installed OTRS and I'm trying to configure the admin panels. However, I get intermittent 500 errors, and OTRS is very, very slow -- usually between 5 and 20 seconds between each click! I've documented this extensively on howtoforge.com, but no one's been able to help: http://www.howtoforge.c

[otrs] top posting

Hi, My company is evaluating OTRS for use. Unfortunately I've run into a major problem. When I answer a test mail, the format is so: = [salutation I created] [body of the customer mail] [OTRS response that I chose] [OTRS predefined signature I

[otrs] Ticket Search output

Hi, I have some questions about Ticket Search. When selecting CSV on the search page, OTRS generates a CSV file using semi-colons for field seperator. I'd like it to use commas instead but changing the value of 'Separator' in Kernel/System/CSV.pm has no effect. Am I missing something obvious or ho