Re: [otrs] Can't use subqueue names in ACL's

Hi, this was discussed (on english-list?) a few month ago. If I can remember right, it's a bug, but there was a workaround. Bye, Alex Орлов Олег schrieb: Hello. Please answer how to use subqueue names like 'Misc::submisc' does not work in ACL's ? AC L like $Self->{TicketAcl}->{'ACL-Limit-In

Re: [otrs] automatic reply and closure on ticket move

Hi Daniel, BALAN, Daniel schrieb: That is great but I cannot find a way to send the reply using the GenericAgent job. Daniel On generic-agent-job-configuration, one of the last parameters (bottom-right-corner) is to configure whether a notification of changes made should be sent to agent&cus

Re: [otrs] Error when closing tickets

Maurice: Were you able to resolve this error? I am experiencing the same error now running OTRS 2.1.7. It seems to come and go at random. Michael Bush -- Software error: Unknown encoding '' at ../..//Kernel/System/Email.pm line 255 -- Maurice James Ny wrote: I'm using t

[otrs] Can't use subqueue names in ACL's

Hello. Please answer how to use subqueue names like 'Misc::submisc' does not work in ACL's ? AC L like $Self->{TicketAcl}->{'ACL-Limit-Input-Queues'} = { ... Possible => { Ticket => { Queue => ['Misc'], }, }. ... } is working ACL like $Self->{TicketAcl}->{'ACL-Limit-Input-Queues'

RE: [otrs] Some more (more) remaining OTRS questions.

1) It could be a Unix trouble. 2) I use the field "Comment" when I add a customer user. 3) I use Postmaster filter Admin => PostMaster Filter => Filter Name => Rule The rule I use: Header 1: From Match: Mailer-Daemon Set to 1: QueueMatch: Junk So, I can close

[otrs] Some more (more) remaining OTRS questions.

Hi, slowly getting things running how I want, many thanks to all those who have replied to my pleas for help in the past, and of course the team behind OTRS. 1) For some reason OTRS is not collecting mail via POP3. PostMasterPOP3.pl does not get run correctly from cron, as it seems to think there

Re: [otrs] Ever a fix for 'Notice: PostMasterPOP3.pl is already running' ?

Thanks, am I missing something? mysql> select * from process_id; Empty set (0.00 sec) mysql> Mike On 5/18/07, Torsten Thau <[EMAIL PROTECTED]> wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Mike Dent schrieb: > I see several references to this but I could not see a fix. > ...it mi

[otrs] OTRS for Slackware

Hello everyone! Ran into some troubles, hoping a fellow slacker that knows better than me or someone with expertise in the areas im having trouble could help me out. I first tried to setup OTRS from the tarball source. Webpage worked but emails weren't coming in and I could tell I was

RE: [otrs] OTRS in spanish

Muchas gracias Carlos Estoy trabajando en ello, entonces. La verdad es que no hay problema en modificar el programa, sólo que luego debes liberarlo con las modificaciones hechas si es que así es pedido. Saludos! -- Eduardo Quiroz Salinas Ingeniero Civil Informático [EMAIL PROTECTED] 3503789

RE: [otrs] OTRS in spanish

-Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Eduardo Quiroz Salinas Enviado el: Miércoles, 23 de Mayo de 2007 01:52 p.m. Para: 'User questions and discussions about OTRS.org' Asunto: [otrs] OTRS in spanish Hi everyone. Are there some documentation in s

[otrs] OTRS in spanish

Hi everyone. Are there some documentation in spanish?? -- Eduardo Quiroz Salinas Ingeniero Civil Informático [EMAIL PROTECTED] 3503789 -- Linux user number #344659 KDE User 2453 "...Si tienes una manzana y yo otra manzana y las intercambiamos, entonces tu y yo tendremos nuevamente una manza

Re: [otrs] Changing the mail address of the notifications

Tobias. I did what you suggested, but nothing happened. Any idea > Hi, > >> All my notifications came from: [EMAIL PROTECTED], and I don't >> find where i can change it. > > Try > > $Self->{NotificationSenderName} = 'my notification service'; > $Self->{NotificationSenderEmail} = '[EMAIL PR

Re: [otrs] More questions about OTRS

See below: On 5/23/07 10:17, "Esteban Oleas" <[EMAIL PROTECTED]> wrote: > > > Salvador, > > So that, I have to follow the document of Installation OTRS in Win32 manually, > and I have to configure mysql, perl and apache for this new installation or > could you tell me what I need to do?

[otrs] More questions about OTRS

Hi,      So that, I have to follow the document of Installation OTRS in Win32 manually, and I have to configure mysql, perl and apache for this new installation or could you tell me what I need to do?   And could you help me with these other questions?      1.   Is about CMDB ¿could you

Re: [otrs] More questions about OTRS

Please configure your mailclient to not send HTML-only mails! Regards, Elias P. On Wednesday 23 May 2007 19:17:11 Esteban Oleas wrote: > > > > w:st="on">Salvador,    style="MARGIN: 0cm 0cm 0pt">  class=MsoNormal style="MARGIN: 0cm 0cm 0pt">So that, I have to follow the > document of Install

[otrs] More questions about OTRS

Salvador,      So that, I have to follow the document of Installation OTRS in Win32 manually, and I have to configure mysql, perl and apache for this new installation or could you tell me what I need to do?   And could you help me with these other questions?      1.   Is about CMDB ¿co

Re: [otrs] Another installation of OTRS in Windows

Esteban, I think you¹ll have to install the pieces manually, editing the Apache files and configuration to match the alternate location. The Win32 installer is, I think, ³destructive², in that it will overwrite an existing Apache or MySQL installation On 5/23/07 08:59, "Esteban Oleas" <[EMAIL P

[otrs] Another installation of OTRS in Windows

Hi Could anybody tell me if there is any way for doing another installation of OTRS in a server Windows?    Can I make more of one installation of OTRS in Windows with same procedure? Or Do I need realize another steps? Thanks in advance Esteban Oleas _

[otrs] Another installation of OTRS in Windows

Hi Could anybody tell me if there is any way for doing another installation of OTRS in a server Windows?    Can I make more of one installation of OTRS in Windows with same procedure? Or Do I need realize another steps? Thanks in advance Esteban Oleas _

[otrs] Another installation of OTRS in Windows

Hi Could anybody tell me if there is any way for doing another installation of OTRS in a server Windows?    Can I make more of one installation of OTRS in Windows with same procedure? Or Do I need realize another steps? Thanks in advance Esteban Oleas _

[otrs] Another installation of OTRS in Windows

Hi Could anybody tell me if there is any way for doing another installation of OTRS in a server Windows?    Can I make more of one installation of OTRS in Windows with same procedure? Or Do I need realize another steps? Thanks in advance Esteban Oleas _

Re: [otrs] automatic reply and closure on ticket move

You're right... there's only the possibility adding a Note to a ticket, but its not possible specifying a reply. If nobody knows a way how to do this, file a bug report at bugs.otrs.org for making it possible selecting an answer in a GenericAgent job and put [WISH] in front of the subject of th

[otrs] Second DB for customers

Hello I have installed and set up otrs using a MySql DB and it is all looking good so far. I have a customer database in Oracle. In order to query customers, is it a simple as creating a second "Customer user backend: DB" configuration with a different name? Or do I need to think about map

RE: [otrs] automatic reply and closure on ticket move

That is great but I cannot find a way to send the reply using the GenericAgent job. Daniel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Elias Probst Sent: Wednesday, May 23, 2007 6:15 PM To: User questions and discussions about OTRS.org Subject: Re: [ot

Re: [otrs] automatic reply and closure on ticket move

Create a GenericAgent job which looks for open tickets in the target queue. I think this is the easiest way implementing it. Regards, Elias P. On Wednesday 23 May 2007 16:37:20 BALAN, Daniel wrote: > Does anyone has an idea on how to automatic reply and close the ticket when > moved to a specific

Re: [otrs] Can't access to the TimeAccounting package

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Torsten Thau schrieb: Today we started installing aditional packages. We installed the Timetracking, > > > so did I (TimeAccounting 1.0.1) and so far I've encountered some trouble > with the time accounting package. It appears that there

[otrs] automatic reply and closure on ticket move

Does anyone has an idea on how to automatic reply and close the ticket when moved to a specific queue? Thanks, Daniel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.ot

RE: [otrs] Forcing customers to open ticket into their own subqueue

A mistake: I think that when the helpdesk support several products is wanted customers see only their queues: queueA <=> customers from groupA queueB <=> customers from grupoB etc Can OTRS hide some queues at customer interface to some grouped customers? Or Can OTRS show some/selected que

RE: [otrs] Forcing customers to open ticket into their own subqueue

I think that when the helpdesk support several products its wanted customers see only their queues: queueA <=> customers from groupA queueB <=> customers from grupoB etc Can OTRS hide some queues at customer interface to some grouped customers? Or Can OTRS show some/selected queues at cust

Re: [otrs] Forcing customers to open ticket into their own subqueue

Well, I understand that it's not strictly necessary, because tickets can be filtered by CustomerID, but it's not as immediate as it colud be if proper subques were enabled. In other words, with specific customers subques, as soon as an agent logs in, he immediately sees tickets divided by each c

Re: [otrs] Forcing customers to open ticket into their own subqueue

Ulrick FOSSARD wrote: The obvious benefit would be that each customer can have an overview of his own ticket, without being able to "spy" on any other customer's queue. Alos, for stats, it may come handy, to classify problems per users. Of course, I'm new to using OTRS so maybe there is someth

Re: [otrs] Forcing customers to open ticket into their own subqueue

The obvious benefit would be that each customer can have an overview of his own ticket, without being able to "spy" on any other customer's queue. Alos, for stats, it may come handy, to classify problems per users. Of course, I'm new to using OTRS so maybe there is something I didn't understand, bu

Re: [otrs] Forcing customers to open ticket into their own subqueue

Gabriele D'Andrea wrote: My responsibles woud like to deploy the system so that way, I guess just for layout reasons, in order to separate customers queues from other queues. In fact, we have a primary queue where we receive customers requests, the we have other queues. So I thought about s

AW: [otrs] Problems with LDAP Auth - Panic! No UserData for user

Hi, >When I try to login the OTRS login page shows an error message - >Panic! No UserData!!!  Looging to the logs I see that >the authentacion to LDAP works >From the logs: >tail /tmp/otrs.log That is due to the fact that you configured agent authentication mixed with customer synchronisat

Re: [otrs] Forcing customers to open ticket into their own subqueue

My responsibles woud like to deploy the system so that way, I guess just for layout reasons, in order to separate customers queues from other queues. In fact, we have a primary queue where we receive customers requests, the we have other queues. So I thought about subqueues as a way to organize q

[otrs] Problems with LDAP Auth - Panic! No UserData for user

[EMAIL PROTECTED] When I try to login the OTRS login page shows an error message - Panic! No UserData!!! Looging to the logs I see that the authentacion to LDAP works From the logs: tail /tmp/otrs.log [Wed May 23 12:23:36 2007][Notice][Kernel::System::Auth::LDAP::Auth] User: nedim.had

Re: [otrs] Forcing customers to open ticket into their own subqueue

Gabriele D'Andrea wrote: Hi, I'm setting up the OTRS structure for my company, I've been asked to create a structure like the following. Queues organized by level, e.g. 1st level troubleshooting, 2nd level troubleshooting and 3rd level. the first level troubleshooting should be divided into s

[otrs] Forcing customers to open ticket into their own subqueue

Hi, I'm setting up the OTRS structure for my company, I've been asked to create a structure like the following. Queues organized by level, e.g. 1st level troubleshooting, 2nd level troubleshooting and 3rd level. the first level troubleshooting should be divided into subqueues, one for each custome

[otrs] restore.pl database error

I am upgrading otrs on a new System Linux Centos5.0 and I want to import the backup from another old linux Debian with otrs 2.0.4. .But when I start the script or I import the database_backup.sql on mysql it tells me:

[otrs] Panic! No UserData!!!

Dear all, I'm trying to set up OTRS 2.1.5 with Apache 2.0.58, mod_perl 2.0.3 and Postgresql 8.0.12 on a Gentoo Linux system. The area I'm having trouble with is the LDAP agent authentication. Please note that previously I have successfully set up OTRS 2.0 with LDAP agent authentication, the only

Re: [otrs] Changing the mail address of the notifications

Hi, > All my notifications came from: [EMAIL PROTECTED], and I don't > find where i can change it. Try $Self->{NotificationSenderName} = 'my notification service'; $Self->{NotificationSenderEmail} = '[EMAIL PROTECTED]'; These are entries in Kernel/Config.pm. HTH, Tobias -- Tobias Lü

[otrs] pending-states on Bulk-action

Hi, within the Bulk-action-dialog, it's possible to select next state "pending...", but you cannot input the pending-date. This is not logical. Do you agree or did I do some misconfiguration? Bye, Alex smime.p7s Description: S/MIME Cryptographic Signature