Hi Gabriele,
Gabriele D'Andrea schrieb:
Well,
there was something I still didn't understand about OTRS DataBase Schema.
Now finally I got it.
I've written a SQL query, that allow me to filter closed tickets, and
see the time taken from ticket opening till the last closing.
SELECT t.tn, t.cust
Well,
there was something I still didn't understand about OTRS DataBase Schema.
Now finally I got it.
I've written a SQL query, that allow me to filter closed tickets, and see the
time taken from ticket opening till the last closing.
SELECT t.tn, t.customer_id, t.create_time, MAX(th.change_time)
OK,
thanks for your explanation, now I think I understand
V
Gabriele
- Original Message -
From: "Alexander Scholler" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Monday, June 18, 2007 5:04 PM
Subject: Re: [otrs] Statistic extensions (considering TimeW
Well I answered my own question, so I thought I would toss it out there
for anyone else looking for an answer, if you want to have tabs that are
totally independent of each other, say 2 tabs open that are not using
the same session id, in your sysconfig change SessionUseCookie to no,
this will caus
How can I unpack the original httpd.conf file from the otrs install program?
I'm on a windows platform and installed the otrs software using the .exe file.
Thanks,
Greg
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://list
so it should be a problem of group membership:
you must be sure to assign yourself permission on the group linked to the
queue you want to see.
Gabriele
- Original Message -
From: "Eugene Ventimiglia" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Tues
I thought of that too, but the queues I can't see also don't appear in
the My Queues control.
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of
> Nils Breunese (Lemonbit)
> Sent: Tuesday, June 19, 2007 11:27 AM
> To: User questions and discussions about
A little different, not that this should make any difference, but remove your
rights from the group, update it. The come back in and give yourself rights
again. Should not make any difference, but its worked in the past for other
products.
Greg Horne
geh
gehorne
-Original Message-
Eugene Ventimiglia wrote:
I logged into my otrs system today to see no tickets, and on closer
examination, realized that I can’t see some of my queues. What
would determine who can see which queues?
Each agent can set his/her queues in his/her preferences. Log in,
click Preferences and s
Interresting - The user I'm logged in as has r/w access to all groups,
but the queue's Group attribute is "Agents" I can't see it. When I
changed the queue's Group attribute to 'users' it works.
Agents is valid
Any other ideas?
From: [EMAIL PROTECTED]
A fast answer is Groups. Login as an Admin and verify that you are a member of
the group that the queue was made part of.
Greg Horne
GEH
GEHORNE
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Eugene Ventimiglia
Sent: Tuesday, June 19, 2007 10:53 AM
To: o
Hello All -
I logged into my otrs system today to see no tickets, and on closer
examination, realized that I can't see some of my queues. What would
determine who can see which queues?
--e
___
OTRS mailing list: otrs - Webpage: http://otrs.org
Hi the pros,
I am currently modifying the InterfaceCustomer.pm (more precisely the
CustomerAuth module) to let customers login automatically from our portal.
Actually I want to use the same login/password as used on our portal to auto
signup/login on the OTRS customer interface.
Does anybody kno
13 matches
Mail list logo
