Re: AW: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...

I've completely done a fresh install of OTRS 2.2.2 on FC 6, just imported the MySQL stuff and I still don't get any of the below stuff back. Now, under GenericAgent I can select Priorities anymore. This crap just keep disappearing... -Jeff Manuel Ernst wrote: Hi Jeff, For me everything see

Re: [otrs] Auto Close old tickets

Well, being that there has been no response I guess that the GenericAgent can't do this. Have you been able to find a way Gustavo? -Jeff Gustavo Azambuja wrote: how??? in the generic agent it is not possible to be defined whichever days will have to happen without answer before closing ticke

[otrs] Escalation time unit

Hi, I have a problem with Escalation time for queue... I have define a queue with : Escalation - First Response Time (minutes): 240 Escalation - Update Time (minutes): 480 Escalation - Solution Time (minutes): 960 Now when i'm testing the queue with sending a mail, i have very high strange val

[otrs] OTRS user and Cron Jobs

RT - Christian - OpenSUSE wrote: >/ I installed using the rpm file for Open SUSE. />/ ver=var your right, typo... =-) />/ />/ whoami comes back with OTRS, when I used grep otrs /etc/passwd I />/ get this below: />/ />/ rt:/opt/otrs/bin # grep otrs /etc/passwd />/ otrs:x:1001:8:OTRS System User:/

Re: [otrs] otrs: initial configuration

Hi, Interestingly, the same bug and same fix occur if you try to use a different backend db for Customer Companies, too. tim At 16:19 23/08/2007, Laurent Minost wrote: Hi, This bug seems already fixed by OTRS Dev Team :

Re: [otrs] Access denied when running restore.pl

Hi Patrick, Just the other day we had the hard drive on our OTRS system crash. We were running backup.pl scripts daily on a CRON job and backing that whole thing up with BRU. We reinstalled the OS on a new hard drive, then restored the files created from the backup.pl script (again, using BR

RE: [otrs] Database replication

I think what you need to define is what data really need be shared between the sites. If you limit the scope of your replication to specific data, for example, the FAQ section that is not updated all the time, you could implement separate installations and only replicate the FAQ data between the s

[otrs] Possible bug in CustomerTicketZoom.dtl

Hi, Using OTRS 2.2.2 and noticed that it's possible there's a problem with CustomerTicketZoom.dtl code : - $Text{"Subject"}: ---> <--- -

Re: [otrs] otrs: initial configuration

Hi, This bug seems already fixed by OTRS Dev Team : http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup - (2007/08/10) Fixed bug# 2156 - External customer database is not working, if it's configured the following error message appears ("Got no MainObject in Kernel/System/

RE: [otrs] Problems with accent and special charac ters(Ñ and á) tildes

Hi Carlos, I had the same issue with french special characters. I had to add a mod_perl environment variable so it used the same character set that the database was using for its character encoding. I am using Oracle as a backend and had to set NLS_LANG as a unix environment variable. I also ha

Re: AW: [otrs] Database replication

Thorsten Dannhausen wrote: Well thank you Ron for this information as I'm not really familiar whith replacating databases. But the single hosted solution is something my bosses don't want at all. Our internet connection in our headquarters is reliable and redundant so that wouldn't be the

AW: [otrs] Database replication

Well thank you Ron for this information as I'm not really familiar whith replacating databases. But the single hosted solution is something my bosses don't want at all. Our internet connection in our headquarters is reliable and redundant so that wouldn't be the problem. But what pretty often oc

Re: [otrs] queue order

Peter Hoogkamer wrote: Oke, I get your point. I have to see if this meets our business needs, because my collegue must also be able to view my locked tickets when I have my day off. You might want to unlock your tickets then, or have them unlock automatically after a specified amount of time

Re: [otrs] otrs: initial configuration

Hi Tim! On Thu, 23 Aug 2007, Tim Streater wrote: Thanks - that fixed the software error (BTW, to me this looks like a bug - should I report this via bugzilla?). Yes, it's a bug. I didn't find time to look for an existing bug on bugs.otrs.org. If you may do that it was great job. This issue

RE: [otrs] Database replication

Thorsten, I think you need to reconsider your argument for master-master replication. First, if you've got a "real slow connection" between the sites, your replication is going to be hopelessly backlogged. Viewing HTML of a single ticket is -far less data- than replicating every change made into

AW: [otrs] queue order

Hi Peter, You can set that up in the config that the locked tickets are still shown in the queues. And you can even set a specific timerange to unlock tickets automaticly when you dont make a change to the ticket. -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECT

Re: [otrs] queue order

Oke, I get your point. I have to see if this meets our business needs, because my collegue must also be able to view my locked tickets when I have my day off. Peter 2007/8/23, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]>: > Peter Hoogkamer wrote: > > > General means the "My Queues" at the beginni

Re: [otrs] queue order

Peter Hoogkamer wrote: General means the "My Queues" at the beginning of the bar. After this all my custom made queue whicht I want to display and use are shown. But when I login I always see the contents of the "My Queues" queue (so all the queue's together). What I want is to see the contents

AW: [otrs] queue order

So you mean the locked Tickets, right? Well I think you will have to change the coding for that a little bit. As the default says to show you the "my queue" at login. Regards Thorsten -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Peter Hoogk

Re: [otrs] queue order

Do you mean your locked tickets? 2007/8/23, Peter Hoogkamer <[EMAIL PROTECTED]>: > General means the "My Queues" at the beginning of the bar. After this > all my custom made queue whicht I want to display and use are shown. > But when I login I always see the contents of the "My Queues" queue > (s

AW: [otrs] queue order

Hi Peter, Your personal queue is normally what you marked in preferences. If you marked some in preferences all the tickets in that queues will show up in "my queues". Is that what you are trying to accomplish? Regards Thorsten -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:

Re: [otrs] queue order

General means the "My Queues" at the beginning of the bar. After this all my custom made queue whicht I want to display and use are shown. But when I login I always see the contents of the "My Queues" queue (so all the queue's together). What I want is to see the contents of my personal queue with

Re: [otrs] queue order

Peter Hoogkamer wrote: I am starting to use OTRS now and I have made several queues. But now I would like to see my personal queue listed when I log in to OTRS and not the general queue. Can somebody tell me how to do this?? What is a general and a personal queue? Nils Breunese. PGP.sig

AW: [otrs] Database replication

Well what I try to accomplish is that every location has access to the same datasource to share information about the solutions. The main problem is that not all of our location are on the same network. And I really don't want to place the OTRS-System in the DMZ because we want to use it as an i

[otrs] queue order

Hello list, I am starting to use OTRS now and I have made several queues. But now I would like to see my personal queue listed when I log in to OTRS and not the general queue. Can somebody tell me how to do this?? Thx, Peter ___ OTRS mailing list: otr

Re: [otrs] Reject of closed tickets not properly working

Hi Laurent Minost, LM> I can confirm this behaviour also, I've just got the same thing a few LM> minutes ago to test if this setting was working correctly and how LM> customer is told that his ticket has been rejected. I think this is an OTRS 2.2.2 only bug because it worked for me for months in

[otrs] automatic user creation

Hello All. Is it possible to setup automatic user creation uppon first request? so that there is no need for users to make any other actions to reach their tickets. -- Best regards mailto: [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http:/

Re: [otrs] otrs: initial configuration

At 20:15 22/08/2007, Rico Barth wrote: Hi Tim, add the line marked with "+" into DB.pm... if ($Self->{CustomerUserMap}->{Params}->{DSN}) { $Self->{DBObject} = Kernel::System::DB->new( LogObject => $Param{LogObject}, + MainObject => $Param{MainObject},

[otrs] Problems with accent and special characters (Ñ and á) tildes

I have a problem with Spanish special characters, as ´ or Ñ, when I write some with these characters (I'm spanish), I have problems and I receive a error on the screen, can I resolve this problem? Thanks. -- Carlos Alvarez Dataware Sistemas ___ OTRS

Re: [otrs] ORTS user and Cron Jobs

RT - Christian - OpenSUSE wrote: I installed using the rpm file for Open SUSE. ver=var your right, typo... =-) whoami comes back with OTRS, when I used grep otrs /etc/passwd I get this below: rt:/opt/otrs/bin # grep otrs /etc/passwd otrs:x:1001:8:OTRS System User:/opt/otrs:/bin/false The

RE: [otrs] ORTS user and Cron Jobs

Hi Christian, I run OTRS on SuSE 10.2 and I had the same issue. The problem is, that the OTRS-Service is not started. Check 'rcotrs status'. My problem was, that the service tried to start while entering Runlevel 3, but it was too fast so Apache2 was not up when it checked for it. The solution: