[otrs] Pending Auto Close messages...

I've been getting these messages via email, is this something that I should be concerned about or is there a way that I can disable these emails? ERROR: No Ticket::StateAfterPending found for 'Pending Auto Close' in Kernel/Config.pm! Thanks! -Jeff ___

Re: [otrs] OTRS is slow

Laurent Minost wrote: OK Perl itself (as a language) is not the culpit but maybe the way it is coded here can be improved ? Or maybe is it mod_perl ? mod_perl in itself is not slow and certainly faster than running OTRS as CGI. I tried a few weeks ago to rewrite some simple parts of the c

Re: [otrs] OTRS is slow

Hi Nils, It would be too much work to rewrite it to PHP. But that's only an observation from myself, all tests I did to see where was the problem of this regular slow impression in OTRS leads me to the code, after eliminating Web Server performance/tuning, DB backend ... OK Perl itself (as a lan

Re: [otrs] OTRS is slow

Laurent Minost wrote: DB backend were never the problem in all my cases and always though that Perl is the culpit. PHP/MySQL seems to me solutions easily faster than Perl one for Web applications... I really doubt that the language is the problem. Perl is a very mature and fast language (

Re: [otrs] OTRS is slow

Hi, You can use a Generic Agent and select Delete Ticket = Yes at the bottom of your Generic Agent task to delete old tickets from your OTRS. I don't really know if it will improve a lot your general OTRS speed, it depends mainly on how SQL statements are builds in source code ... I advise you to

Re: [otrs] OTRS is slow

pri pri wrote: > hi all > > i have loads of e-mails in my system and my system has become really > slow. i am running OTRS on windows server 2003. i would like to know how > i can clear the database by deleting all the closed tickets. i want to > know if this will help increase the system speed? >

[otrs] OTRS is slow

hi all i have loads of e-mails in my system and my system has become really slow. i am running OTRS on windows server 2003. i would like to know how i can clear the database by deleting all the closed tickets. i want to know if this will help increase the system speed? thank you ___

Re: [otrs] Ticket age - increase only during working hours

Sorry, I was first thinking you were talking about escalation :o/ For TicketAge, its name describe it well so I think the default OTRS behaviour is the good one. BR, Laurent Minost Le vendredi 31 août 2007 à 09:19 +0200, Laurent Minost a écrit : > Hi Matas, > > I was thinking it was the defa

Re: [otrs] Ticket age - increase only during working hours

Hi Matas, Matas Labasauskas schrieb: Hello, by default Ticket Age is increasing from creation moment. Would by nice to know, is it possible to get Ticket Age increasing only during set (9:00 - 18:00) working hours? Ticket age if always increasing, even if the ticket was closed. In contrast, t

Re: [otrs] Ticket age - increase only during working hours

Hi Matas, I was thinking it was the default behaviour if you selected a Calendar with specified hours on your queue settings ? Did you check on the doc or try this please ? Best regards, Laurent Minost Le vendredi 31 août 2007 à 10:04 +0300, Matas Labasauskas a écrit : > Hello, > > by defaul

[otrs] Ticket age - increase only during working hours

Hello, by default Ticket Age is increasing from creation moment. Would by nice to know, is it possible to get Ticket Age increasing only during set (9:00 - 18:00) working hours? thank you in advance, -- Matas ___ OTRS mailing list: otrs - Webpage: htt