Hi Kamal,
You must enter as a admin user ([EMAIL PROTECTED]) and go to de admin area
where you can see a Sysconfig option.
Carlos,
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De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Kamal
Enviado el: Miércoles, 03 de Octubre de 2007 05:18 p.m.
Para: User questions and discuss
Dear Gabriele,
Thank you for your response.
What file exactly should I edit since I tried searching for files called
Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I
couldn't find them.
Regards
On 10/3/07, Gabriele D'Andrea <[EMAIL PROTECTED]> wrote:
>
> Take a look at SysC
Does anyone know of any way to mass import customer users into the OTRS
database from an active directory/ldap dump. Currently there is a script to
import user agents (syncuser-csv2otrs.pl) into the database from a csv file.
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OTRS mailing list: otr
Take a look at SysConfig
Ticket -> Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::ResponseFormat:
to customize response format
Gabriele
- Original Message -
From: Kamal
To: otrs@otrs.org
Sent: Wednesday, October 03, 2007 9:18 PM
Subject: [otrs] Customized Response
Greetings,
I am using OTRS 2.1.6
When I'm using any kind of response linked to a queue, I'm getting the
following inside the message:
"" wrote:
>
>
>
>
>
How can I control the above or remove it? I just need what I write in the
response to be displyed.
Regards
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