RE: [otrs] LDAP and win32 OTRS

2007-11-02 Thread Bart Verstricht
I have done some sutorial on this one: http://trinityhome.org/Home/index.php?wpid=95&front_id=18 Regards, Bart Van: [EMAIL PROTECTED] namens Andy Lubel Verzonden: vr 2/11/2007 20:55 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] LDA

Re: [otrs] Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149

2007-11-02 Thread Sebastian R. Wain
Thanks Andy. Sebastian ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

RE: [otrs] Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149

2007-11-02 Thread Ryan Stahl
Thank you very much that package installer is nice. I just started a new job and we used OTRS at the last place so Im trying to hook it up here but that LDAP stuff has me stumped. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Friday, No

Re: [otrs] Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149

2007-11-02 Thread Andy Lubel
The FAQ was removed from the default installation, you need to download and install the faq module. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=250 Enjoy, -Andy On 11/2/07 2:11 PM, "Sebastian R. Wain" <[EMAIL PROTECTED]> wrote: > Hi, > > We just upgraded Ubuntu t

Re: [otrs] LDAP and win32 OTRS

2007-11-02 Thread Andy Lubel
Once you have the requisites installed for making OTRS function, the editing of the Config.pm is not OS specific. Follow the OTRS doc on LDAP and search the mailing list for examples. http://doc.otrs.org/2.2/en/html/x1572.html#customer-backend-ldap - The above annoys me. OTRS never updated the 1

[otrs] Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149

2007-11-02 Thread Sebastian R. Wain
Hi, We just upgraded Ubuntu to Gutsy and the OTRS was upgraded too. But now when a user clicks on the zoom option we receive the message: "Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149" How can we solve it? Thanks, Seba

[otrs] Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149

2007-11-02 Thread Sebastian R. Wain
Hi, We just upgraded Ubuntu to Gutsy and the OTRS was upgraded too. But now when a user clicks on the zoom option we receive the message: "Can't load link backend module Kernel::System::LinkObject::FAQ! at /usr/share/otrs//Kernel/System/LinkObject.pm line 149" How can we solve it? Thanks, Seba

[otrs] LDAP and win32 OTRS

2007-11-02 Thread Ryan Stahl
Iam having a hard time getting LDAP to authenticate customers. Not sure if Iam modifying the correct files or not. Could someone please help me out? It seems all the documentation is getting stuff to work on linux. Ryan S. Stahl True Oil llc. IT Technician MCSA The information in

[otrs] view last entry when opening ticket

2007-11-02 Thread Peter Hoogkamer
Hi, Is it possible to open the last note when viewing a ticket in sted of the first one? Peter ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/o

RE: [otrs] Frederic Fraudeau/FR/Schneider est absent(e).

2007-11-02 Thread Régis OBERLE
Bonjour, j'aime beaucoup votre page d'accueil client. Serait-il possible d'avoir les fichiers CustomerHeader.dtl, CustomerFooter.dtl et customer-css.dtl de votre config OTRS ? Merci Régis Oberlé De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de [

Re: [otrs] Re: Stats reports ? (Gabriele D'Andrea)

2007-11-02 Thread Gabriele D'Andrea
Yea, or into whatever sql client you're confortable with. Gabriele - Original Message - From: Agim Cami To: otrs@otrs.org Sent: Friday, November 02, 2007 10:35 AM Subject: [otrs] Re: Stats reports ? (Gabriele D'Andrea) This SQL query must be applied into SQL box under Admi

Re: [otrs] clear a whole queue

2007-11-02 Thread Laurent Minost
Hi, You should give a try to Generic Agent : http://doc.otrs.org/2.2/en/html/x1149.html which should in your case be the right tool to mass move/delete ... some tickets in specific queue and/or others criterias. Best regards, Laurent MINOST B Z a écrit : Hello, I apologize in advance if

[otrs] Re: Stats reports ? (Gabriele D'Andrea)

2007-11-02 Thread Agim Cami
This SQL query must be applied into SQL box under Admin? -- Agim Cami ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting

Re: [otrs] apache ssl windows

2007-11-02 Thread Peter Hoogkamer
Hi Henry, I installed apache 2.2.4 with OTRS 2.2.2 and, as far as I know, there is no ssl option into this install of Apache. I have tried to get mod_ssl for Apache version 2.2.4, but could only find this for linux and not for windows. I could install apache together with ssl, but I am not sure ho