How about if the ticket is locked by someone else? is there a way to
allow an agent to close another agent's tickets?
-Steve
Maurice James Ny wrote:
As long as the ticket is unlocked yes you can
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Stephe
As long as the ticket is unlocked yes you can
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Stephen Loewinsohn
Sent: Friday, December 07, 2007 5:56 PM
To: otrs@otrs.org
Subject: [otrs] Allow Agents to close tickets without being the owner
We would like
We would like to allow agents to close tickets without having to first
take ownership of them. For example, when a spam ticket comes in, we'd
like to be able to close it in one step. Is this possible?
Thanks, -Steve
___
OTRS mailing list: otrs - Web
> Do you run OTRS on a Linux box?
> You can use the powerful features of Fetchmail then
No, I installed it on a Windows pc, the only machine I found at hand
here which has a 24/24 stable internet connection, so that we can
reach it from anywhere at anytime by just typing its ip address
http://xxx.
Do you run OTRS on a Linux box?
You can use the powerful features of Fetchmail then
Regards, Peter
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens
[EMAIL PROTECTED]
Verzonden: vrijdag 7 december 2007 15:52
Aan: [EMAIL PROTECTED]
CC: otrs@otrs.org
Onderwer
> The report can be as simple as explaining you are unable to retrieve
> emails from Gmail...
Done!
http://bugs.otrs.org/show_bug.cgi?id=2569
> It is my opinion that every system
> needs a capable system administrator.
That would be in a perfect world, though...
;-)
Actually, we do not even ha
In sysconfig there is an option to BCC everything to an email address..
not sure exactly where it is but I think that may also accomplish what
you were asking.
-Andy Lubel
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Nils Breunese (Lemonbit)
Sent:
Thank you Nils.
I wait.
Ciao.
Nils Breunese (Lemonbit) ha scritto:
Daniele wrote:
In the meantime... I still use OTRS 2.2.3 on debian server.
I am waiting for the update of the .deb package but I still can't see
it on the web.
How can I upgrade my installation?
You'll have to wait for the
[EMAIL PROTECTED] wrote:
Nils:
You could file a bug report at http://bugs.otrs.org/ and maybe
alternative ports will be added as an option in a future version of
OTRS.
Yes, Nils, you are right.
I'm struggling since long with this problem [1]
The point is that I'm **not** a computer/email/sys
Daniele wrote:
In the meantime... I still use OTRS 2.2.3 on debian server.
I am waiting for the update of the .deb package but I still can't
see it on the web.
How can I upgrade my installation?
You'll have to wait for the Debian package maintainer to upgrade the
package. Those Debian pac
> Nils:
> You could file a bug report at http://bugs.otrs.org/ and maybe
> alternative ports will be added as an option in a future version of OTRS.
Yes, Nils, you are right.
I'm struggling since long with this problem [1]
The point is that I'm **not** a computer/email/system expert, and do
not un
Great. Thank you Daniel.
You were really clear and I applied whatever you suggested. (I had some
missing click into my previous setup.)
Now I have to wait for feedback of "my" agents to know if it actually works.
In the meantime... I still use OTRS 2.2.3 on debian server.
I am waiting for the u
Михаил Лыков wrote:
We would like to get emails into Otrs from a Gmail account, but are
having hard times and no success.
Is there please a simple primer on how to accomplish the task?
I do it with fetchmail.
gmail -> fetchmail -> local smtp-server -> procmail -> Postmaster.pl
PostmasterPOP3
>
> We would like to get emails into Otrs from a Gmail account, but are
> having hard times and no success.
>
> Is there please a simple primer on how to accomplish the task?
I do it with fetchmail.
gmail -> fetchmail -> local smtp-server -> procmail -> Postmaster.pl
PostmasterPOP3.pl don't hav
Hi Daniele,
I'm not too sure, but I think you're mixing up somthing here.
If you are dealing with roles, the setup should be:
User
-- is member of -->
Role
-- has certain rights to different -->
groups
--which contain-->
queues
(I'd prefer a 1:1 relation between groups and queues not to get
We would like to get emails into Otrs from a Gmail account, but are
having hard times and no success.
Is there please a simple primer on how to accomplish the task?
It seems that extra parameters are to be set (example: port 665):
where are the settings, please?
Does anybody have any experience a
Hi,
Yea it works. Thanks a lot.
Serbulent
2007/12/6, Gabriele D'Andrea <[EMAIL PROTECTED]>:
> Hi,
> as far as I remember, customers can open ticket only in the queues they
> belong to, so if customer X can only see queue XCompTickets, it can only
> open new tickets in that queue.
> You need to c
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