RE: [otrs] upgrade/migration from windows to linux....all went wellexcept faq's don't show up

Actually, very interestingly enough that the faqs appear for the public faq.pl page just finethey just don't appear at all in the admin area..this is very strange indeed. Any help would be appreciatedbut other than that I'm up and running thanks to Nils easy steps on installing otrs

[otrs] upgrade/migration from windows to linux....all went well except faq's don't show up

Hi there... The upgrade/migration went well from the windows to linuxeverything works fine except even after activating the faq module, I still cannot see any of the previously created faq's...even though I see them in the database...is there something that I did wrong here? __

[otrs] Re: otrs Digest, Vol 53, Issue 41

Sehr geehrte Damen und Herren, ich bin vom 22.12.2007 bis einschliesslich 02.01.2008 nicht im Hause. In dringenden Fällen wenden Sie sich bitte an unser Support-Team unter [EMAIL PROTECTED] oder telefonisch an: 08158 - 90766 - 20. Das Lobster-Team wünscht Ihnen ein frohes Weihnachtsfest und ein

[otrs] OTRS host based themeing

Did anyone see my prior post about this? Anyone doing it successfully? Anyone have any tips? Sent from my BlackBerry device from Cincinnati Bell Wireless ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/ot

[otrs] Customer Company

Does anyone know what was the use of adding the Customer Company link. I see you can add company addresses and assign it a customer id, but what was it added to 2.2 for? What purpose does it serve? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

RE: [otrs] OTRS and PKi authentication

That was a good read. Thanks!! This would be a very good first step. I'm curious to know if you can authenticate to OTRS with CAC and not just the Apache server -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sébastien Prud'homme Sent: Friday, December 21,

Re: [otrs] OTRS Is Very Slow For Me

When you use an "empty answer" you send a mail to the client. Are you sure your smtp configuration is ok? 2007/12/21, Carlos Williams <[EMAIL PROTECTED]>: > Guys - I am responsible for a server running otrs-2.1.4-01. They OTRS system > accepts emails fine and generates tickets fine however when yo

[otrs] customer entry for company to be valid

Hello List, Is there a way when entering a new customer contact to enforce the CustomerId be in the customer_company table. Thanks, Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubsc

[otrs] OTRS connect to OpenLDAP over ssl

Has anyone gotten OTRS to work over a secure connection to a OpenLDAP server? I've solved all the other problems I've run into, can't seem to get it to communicate on port 636. OS: CentOS 5 I followed some directions on this post but doesn't seem to work. http://osdir.com/ml/otrs.devel/2004-03/m

[Fwd: Re: [otrs] OTRS 2.2.4 OpenLDAP authentication]

I have the authentication working to OpenLDAP but I don't have mapping attributes required by OTRS to LDAP attributes. Also I have I would like to have LDAP to OTRS communications over 636 not 389. How do I integrate the Net::LDAPs into Config.pm, in perl: $obj = Net::LDAPS->new("$ldap_servers",p

Re: [otrs] disappeared spaces in subjects

Hello, > >> Subject OTRS eats blanks between words if the theme of the > >> message is written by Russian letters. > > source of the problem not known for me for now. Problem: when sending message with utf-8 characters in headers (Subject, To, From etc), OTRS encodes these headers loosing spaces

[otrs] calculating answer time

Hi, We'd like to be able to calculate the time it takes for us to answer tickets. I found the following code in the logs (slightly modified): SELECT ticket.tn, timediff(ticket_history.create_time, ticket.create_time) AS 'diff' from ticket LEFT JOIN ticket_history ON ticket.id=ticket_hist

Re: [otrs] can't login - installation problem

indeed :-) I did run that script and I thought that I did use the right permissions. OTRS is installed using the 'otrs' user with home directory '/opt/otrs' and group 'otrs'. The web server is installed as a regular user who has sudo privileges. As a result, I did run SetPermissions as: SetPermis

Re: [otrs] can't login - installation problem

В сообщении от Friday 21 December 2007 17:30:13 Konstantin webuser написал(а): > I followed all the steps, as described, in the documentation and everything > worked fine. After I displayed the login page and tried to login I get the > following error this means not all worked fine ;) > Error:

[otrs] OTRS Is Very Slow For Me

Guys - I am responsible for a server running otrs-2.1.4-01. They OTRS system accepts emails fine and generates tickets fine however when you attempt to close the ticket with the "empty answer" option, the system hour glasses for like 1-2 minutes before it allows you to modify the ticket. It is beyo

[otrs] can't login - installation problem

Hi there, I just installed from source the latest otrs version on a debian 4.0 box running PostgreSQL 8.1 and Apache 2.2.x. I followed all the steps, as described, in the documentation and everything worked fine. After I displayed the login page and tried to login I get the following error:

Re: [otrs] OTRS and PKi authentication

Hi, You should configure OTRS to use the Apache authentification. CAC seems to use a X509 certificate. Apache mod_ssl module knows how to handle that : http://gentoo-wiki.com/HOWTO_CAC_Server . 2007/12/21, Maurice James Ny <[EMAIL PROTECTED]>: > > > > > I know it's a long shot here but has anyon

Re: [otrs] Fwd: can't edit/delete users

You're welcome Peter 2007/12/21, Jaroslaw Czarniak <[EMAIL PROTECTED]>: > Hahahahah > It was way to simple for me to find it !! :) > It works. Thank you. > > > Friday 21 December 2007 12:18:50 Peter Hoogkamer napisał(a): > > Hello, > > > > If you already added some users you can insert a * in

Re: [otrs] Fwd: can't edit/delete users

Hahahahah It was way to simple for me to find it !! :) It works. Thank you. Friday 21 December 2007 12:18:50 Peter Hoogkamer napisał(a): > Hello, > > If you already added some users you can insert a * into the "Search > for" field and press Search. > Then al users added should show up. OTRS d

Re: [otrs] Fwd: can't edit/delete users

Hello, If you already added some users you can insert a * into the "Search for" field and press Search. Then al users added should show up. OTRS does not query the database by it self, you have to query it by means of inserting a search string into the search field. Peter 2007/12/21, Jaroslaw Cz

Re: [otrs] Nils ------->syncuser_csv2otrs.pl

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Maurice James Ny schrieb: > I will try to get that error to you tomorrow. I haven't made any ...it'd be helpful if you added your customer mapping/configuration as well. > modifications to my database so the default script (syncuser_csv2otrs.pl) to >

[otrs] Fwd: can't edit/delete users

Hi. I'm in Users managment section at http://localhost/otrs/index.pl?Action=AdminUser address and I can't see any of my users/agents: http://www.jarsat.pl/grafika/tmp/zrzut01.jpg while i have few created already. No errors, no suspicious system logs. Nothing. I'm new otrs user and I've no clue wh

Re: [otrs] The system crashes

Hello, I am running OTRS::ITSM 2.2.4 on Apache and Windows server 2003. I am not having any problems with otrs. I have recently upgraded to 2.2.4 and that went fine. I suggest you check you're logs, also the windows eventviewer. Peter 2007/12/21, Steven Carr <[EMAIL PROTECTED]>: > Antonio Sarmie