Re: [otrs] Reject emails without ticket ID

I have 10 queues with specific products so cusomers have to create ticket from customers panel and specify correct queue.. If they send email without ticket number we have mess.. marekk LQ Marshall pisze: Sorry, if I am being dense, but if you reject message w/o ID how are customers going

Re: [otrs] Installation problem ?

Anyone can give me some advice on how the solve my problem? 2008/1/17, Alexis Gingras <[EMAIL PROTECTED]>: > > Thanks for the hints. After using the cvs version i got rid of the > internal server error. But now i have > > Software Error: > Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarMo

[otrs] Email Creates new ticket and updates an existing ticket

The problem that I'm having is this. A user creates a ticket via the web interface then gets a email confirmation and then replies to the email which updates the existing ticket in the system but also creates a new ticket. I need to find a way to make the system not create a new ticket on follow

[otrs] Create duplicate ticket due to many cliks in create button

Today we create duplicate ticket due to many cliks in create button in phone ticket frontend How can we avoid that ?? It was in win32 2.2.4 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsub

RE: [otrs] Reject emails without ticket ID

Sorry, if I am being dense, but if you reject message w/o ID how are customers going to open new issues? > -Original Message- > Sent: Thursday, January 17, 2008 6:22 AM > Subject: [otrs] Reject emails without ticket ID ___ OTRS mailing list: ot

[otrs] Re: otrs Digest, Vol 54, Issue 42

Hi Michael, > Could this be better done with some advanced ACL's and groupings in OTRS? > ie. > one admin (you) to group agents, customers, etc into specific groups so no > one > group can see another with permission. That sounds as if it's some way there... I can't really comment as I am complet

[otrs] statistic - tickets which have not been locked yet

Hiya I've been trying to setup a statistic tpl to show, for all the different queues, the number of tickets which are not being owned currently (that's the ticket that no one currently is locking). Any hints on how to get this working? Thanks, danke :) --gabi ___

Re: [otrs] Invalid email syntax

Cronfy wrote: OTRS does not want to send email to address where local part starts with underscore, i.e. '[EMAIL PROTECTED]' - there is invalid syntax it says. The address is valid. Is this a bug or a feature? How can I make OTRS pass such email addresses? Thanks in advance. The regex that ch

[otrs] Invalid email syntax

Hello, OTRS does not want to send email to address where local part starts with underscore, i.e. '[EMAIL PROTECTED]' - there is invalid syntax it says. The address is valid. Is this a bug or a feature? How can I make OTRS pass such email addresses? Thanks in advance. -- Cronfy. _

Re: [otrs] Broken pipe with PostMaster::PreFilterModule CMD

Cronfy wrote: Did anyone meet this? Any ideas? We're not using the PreFilterModule, but you might want to file a bug report at http://bugs.otrs.org/ for this problem. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Broken pipe with PostMaster::PreFilterModule CMD

Hello, I am trying to use OTRS filtering features, that allows to use custom external script for filtering. I am talking about Ticket -> Core::PostMaster -> PostMaster::PreFilterModule###4-CMD: configuration option. But it looks like that PostMasterPOP3.pl script dies with "Broken pipe" error wh

[otrs] Migrating from win32 to suse 10.2

Hi, Due to the list recomendation and unsolved windows problems i'm migrating to suse 10.2 Is possible to copy mysql db ?? Is possible to copy otrs config files? I'm using otrs 2.2.4 who has experience in something like this or give me some tips Thanks Antonio

[otrs] Add agent name/login in message headers

Hello, I want to add agent name or login to outgoing messages' headers. This would be very useful along with sendmail_bcc and would make mail filtering much easier. Is it possible? Thanks in advance. -- Cronfy. ___ OTRS mailing list: otrs - Webpage: h

Re: [otrs] Reject emails without ticket ID

I know how it can be done: Enable PostMaster::PreFilterModule###3-NewTicketReject: in Ticket - Postmaster Edit: /opt/otrs/Kernel/Config/Files/ZZZAuto.pm $Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} = { 'Match' => { 'From' => '@customer1.com', 'From' => '@customer2.co

Re: [otrs] OTRS support for virtual sites

Hi, > I'm new to OTRS, and looking at installing it on a CentOS server with > Apache (and mod_perl). However, the server is currently hosting numerous > websites and e-mail accounts under different domains (i.e. virtual > sites), and I would like to provide an OTRS "instance" for each > domain.

RE: [otrs] Ticket/Framework XML

> When you look in the admin web interface under the menu > sysconfig, the > setting should be Key=Activ Content=0. I have confirmed that this > setting will remove the users language preference. It does, but I still get a language selection box on the login screen. How do I remove that? --

Re: [otrs] Reject emails without ticket ID

Hi Marek. MK> I would like to create rule to create auto-reply to my customers which MK> write emails to [EMAIL PROTECTED] without ticket ID.. I had the same wish some time ago: http://bugs.otrs.org/show_bug.cgi?id=2478 Unfortunately it was set to invalid. You could try to reopen it... -- M

Re: FW: [otrs] Restrictive Permissions

В сообщении от Thursday 17 January 2008 11:28:10 Lars Jørgensen написал(а): > Admin -> SysConfig -> Group: Ticket -> Frontend::Agent::ModuleRegistration > -> Tick the box next to 'Frontend::Module###AgentTicketStatusView' -> > Update > It looks like it's basically a predefined search and not as pre

[otrs] Reject emails without ticket ID

Hi I would like to create rule to create auto-reply to my customers which write emails to [EMAIL PROTECTED] without ticket ID.. PostMaster::PreFilterModule###3-NewTicketReject: has ability to add only one "From" but I want to add few rules for example '@customer1.com', '@customer2.com' etc.