Re: [otrs] deleting tickets?

Jake Conk пишет: > i dont think you can. i think you just close them > > On Feb 6, 2008 9:23 PM, swood <[EMAIL PROTECTED]> wrote: > >> Who knows as to delete tickets? Who used the module of removal tickets? >> >> -- >> swood >> >> >> ___ >> > At O

Re: [otrs] deleting tickets?

i dont think you can. i think you just close them On Feb 6, 2008 9:23 PM, swood <[EMAIL PROTECTED]> wrote: > > Who knows as to delete tickets? Who used the module of removal tickets? > > -- > swood > > > ___ > OTRS mailing list: otrs - Webpage: http://ot

[otrs] deleting tickets?

Who knows as to delete tickets? Who used the module of removal tickets? -- swood begin:vcard fn:Anton swood n:swood;Anton org:Peterhost;VH email;internet:[EMAIL PROTECTED] title:support tel;work:89052338027 tel;cell:89052338027 x-mozilla-html:FALSE version:2.1 end:vcard

[otrs] Auto authenticate users... No putting in user information.

I have tried in Config.pm putting in the line: $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth'; And I have tried everything I can online, asked for help with apache, etc to try and get auto authentication to work with the latest apache (2.2.3, and authz_ldap) and have had no luck.

Re: [otrs] Sorting queues: ticket with last email reply to the top

Am Montag, den 04.02.2008, 18:53 +0100 schrieb Marcus Sobchak : > since a few hours I'm trying to sort the queue view in that way, that > the ticket with the last customer answer is always on the top, like in > an email inbox. I played around with the settings in > "Frontend::Agent::Ticket::ViewQu

Re: [otrs] upgrading from an old version

Pardon my lack of clarity, I intended to mean the web documentation. --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 Nils Breunese (Lemonbit) wrote: Nick Bright wrote: That worked fine. Perhaps those scripts should be mentioned in the docum

Re: [otrs] mail loop

Some times I receive messages from way back. On 1st of February I received a message from myself (Re: [otrs] OTRS support for virtual sites) which I've sent on on 16th of January. This happened a couple of times with multiple messages. Richard LQ Marshall wrote: Are you guys receiving all me

RE: [otrs] mail loop

Are you guys receiving all messages multiple times? Or just some? It may be possible that your getting a CC from the originator. I have a list that I maintain and one users' mail client insist on CC in original sender. Also wonder if you may be signed up multiple times? ... Have you checked the

Re: [otrs] upgrading from an old version

Nick Bright wrote: That worked fine. Perhaps those scripts should be mentioned in the documentation? All I had to do was: 1) Install the latest OTRS per documention 2) Delete the database it installed 3) Import a backup of my old OTRS database 4) Run the upgrade scripts in order 5) Start usi

[otrs] SQL Customer Back End

Has anyone written a customer backend module for unix ODBC? Our customer database is stored in Microsoft SQL (which can be made to communicate just fine with unix ODBC), and I'd like to hook OTRS to that system. If it matters, we're using IEA's Emerald product. -- --- - Nick Bright Network A

RE: [otrs] X-OTRS-Headers - Usage

I did some research and OPENNMS doesn't have a method for allowing me to specify X-OTRS-Headers in the email headers before it sends. Is there a way that I can preprocess the entire message in OTRS the PostMaster runs it through the parser? If I can, I can maybe 'rearrange' the message to move m

[otrs] Restart the escalation time

Hi, I setup my system to move the escalated tickets to an especial queue. Then a manager must assign that ticket to an agent. I need restart the escalation time at this point. Is there any way to restart the escalation time? Regards Manuel Fernández __

Re: [otrs] upgrading from an old version

That worked fine. Perhaps those scripts should be mentioned in the documentation? All I had to do was: 1) Install the latest OTRS per documention 2) Delete the database it installed 3) Import a backup of my old OTRS database 4) Run the upgrade scripts in order 5) Start using OTRS 2.2.5 --- - N

RE: [otrs] mail loop

Ditto -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Hinkamp - BeSite Sent: Wednesday, February 06, 2008 9:34 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] mail loop > I am also receiving the same messages multiple ti

Re: [otrs] mail loop

I am also receiving the same messages multiple times. same here! Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consu

Re: [otrs] mail loop

LQ Marshall wrote: I am not receiving multiple messages. Might want to look into other causes. I am also receiving the same messages multiple times. Nils Breunese. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen Sent: Wednesday, Feb

Re: [otrs] X-OTRS-Headers - Usage

Duane Owens wrote: I have been reading the docs I just missed that the X-OTRS needed to be in the HEADERs of the message. I'm not sure if OPENNMS provides this out of the box? Thanks again for the answering such a dumb question. I have no experience with OpenNMS. You'd have to ask the Op

Re: [otrs] Send Escalation Notification with GenericAgent

Hi, I found the error. Well, It is not an error but that I forgot to set the unlock time out. Regards Manuel Fernández ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otr

RE: [otrs] mail loop

I am not receiving multiple messages. Might want to look into other causes. > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Lars Jørgensen > Sent: Wednesday, February 06, 2008 3:55 AM > To: User questions and discussions about OTRS.org > Subject: [

RE: [otrs] X-OTRS-Headers - Usage

Thanks Nils, I have been reading the docs I just missed that the X-OTRS needed to be in the HEADERs of the message. I'm not sure if OPENNMS provides this out of the box? Thanks again for the answering such a dumb question. Duane -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL

[otrs] OTRS Tag to show CustomerIDs

Hi, I use a ldap authentification and i want to add in a automatic reply subject, the enterprise who is in the ldap. In my OTRS Config : Map => [ [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'sn',

Re: [otrs] Send Escalation Notification with GenericAgent

Hi, I just realized that if I change the ticket queue, the job is processed. Just in case, I shall describe my scenario: 1. When a ticket arrives to the system, it is assigned to a Raw queue, this raw queue has not escalation time. 2. Then the manager assigns the ticket to a queue with escala

[otrs] Send Escalation Notification with GenericAgent

Hi, I'm trying to send escalatio notification with GenericAgent. Moreover, at the same time I want to add a note and change the queue and the owner. The code is this: %Jobs = ( # -- # [name of job] -> send escalation notifications # -- 'send escalation notifications MFC' => {

[otrs] Adding a new pending state

I would like to add a new pending state to my OTRS installation, essentially we want to rename the existing pending state to "pending agent" and the new one to be "pending customer" The docs are rather vague on what exactly needs to be done to add a new state (though I did see that it looked e

[otrs] Customer select the preferential owner

Hi all, Now my idea is create a dropdown box that will show all Agents that we have in our OTRS system. What I want to do is just like when we do a tckiet search with a agent. Any one knows how can I do it with Customer login? ___ OTRS mailing list: otr

[otrs] Styles in ticket message

Hi, Is there any options in the parameters which allows me to use some format elements (eg. html tags or styles) in the messages' text ? I mean sometimes would be useful if I could highligh some lines in my messages to my customers. (Perhaps they would not read the message either :). Thanks.

[otrs] CustomerUser, custom data in http-link

Hi, I have external CustomerUser backend. This is the external DB backend. The table which is used, is actually a view on some aggregated data. This view also contains a full http link to the details of that customer in the CRM system. How do I get that link into the http-link property of th

[otrs] mail loop

Hi. Is somebody looking into this mail loop? This and a bunch of other mails has toured the list eight times now. > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or cons

Re: [otrs] X-OTRS-Headers - Usage

Duane Owens wrote: I am needing to create tickets via email from another system. In reading the documents, it is unclear on the format and methodology for having OTRS receive emails (via POP3) and assign values based upon values I am embedding into the email body. Here’s a snippet of wh