Re: [otrs] Notification to Agents of Closed Ticket

Aleem Mohamed wrote: Is there any way I can have OTRS send out a notification e-mail to all agents (or selected agents) when a ticket is closed (regardless of what queue it's in). Our IT department has two people managing everything (i.e. user tickets) and within OTRS we have two seperate

[otrs] change the military time

how can we change the military time to regular time? when a tickets gets created it shows the information when it was created in military time; I like to change that to normal time view. thanks, -TOny _ Shed those extra pounds wi

[otrs] TEMPLATES

Can someone please help me? I like to create a template for a one of my queue. EXAMPLE; We have a queue called "NewHire", and we would like to add a template to it; so when a customer submitt a "new hire request", we would like the template to pop-up and have them fill out the blanks. The temp

[otrs] LDAP Integration: Customer Issue Please Help!!

Hello Help! I'm trying to authenticate our customers to LDAP, but its not working. Everything has been installed properly. We keep getting the following error: Can't connect to (our_hostname): IO::Socket::INET: connect: Unknown error at E:/OTRS/otrs//Kernel/System/CustomerAuth/LDAP.pm line 1

[otrs] Notification to Agents of Closed Ticket

Hey there folks! Is there any way I can have OTRS send out a notification e-mail to all agents (or selected agents) when a ticket is closed (regardless of what queue it's in). Our IT department has two people managing everything (i.e. user tickets) and within OTRS we have two seperate queues; one

Re: [otrs] OTRS with Windows and PostMasterMailAccount

Hi Ian, I have OTRS with PosterMasterMailAccount running on a Windows 2k3 box without issues. I don't recall the exact modules you need but if memory serves me you just need to run PPM and find the Mail::IMAP and Mail:POP3 and a couple of other modules. If you run checkModules again you'll still g

[otrs] Multiple sites with LDAP accounts.

I am wondering how I would go about setting up multiple LDAP authentication methods. I have multiple sites with accounts on Active Directory. I want to be able to have them login to OTRS via LDAP. I currently have LDAP setup for the local office I work out of. With not being overly familiar wit

[otrs] Re: otrs Digest, Vol 56, Issue 40

Sehr geehrte Damen und Herren, ich bin vom 17.03.2008 bis einschließlich 20.03.2008 nicht im Hause. In dringenden Fällen wenden Sie sich bitte an Herrn Klaus Sanktjohanser unter [EMAIL PROTECTED] oder telefonisch an: 08158 - 90766 - 0. Mit freundlichen Grüßen aus Tutzing Armin Kurz ___