Re: [otrs] code to fix ’ and other codes when sending e-mail?

On Mar 20, 2008, at 11:20 AM, Steve Morrey wrote: Thats called html encoding. yes that is what I described. The best way to handle it is to use an html decoding function right before inserting your data into the db. Is the e-mail sent from the database, or from the update? It would appe

[otrs] Move a Note

My apologies for not previously researching this, but the answer I'm looking for is a simple one. (Mostly Yes or no.) We had a user accidentally record several notes in the wrong part of a two linked tickets. Does anyone know if it would be a simple process to go into the DB and modify the record

RE: [otrs] code to fix ’ and other codes when sending e-mail?

Thats called html encoding. The best way to handle it is to use an html decoding function right before inserting your data into the db. -Original Message- From: Jo Rhett <[EMAIL PROTECTED]> Sent: Thursday, March 20, 2008 12:15 PM To: User questions and discussions about OTRS.org Subject

[otrs] code to fix ’ and other codes when sending e-mail?

So it's fairly common for people to cut/paste text into their ticket. Unfortunately, many common things are converted to HTML codes when sent. The most common is an apostrophe being converted to ’ (right-tick apostrophe) Obviously this is not very useful when sending plain text e-mail.

Re: [otrs] LDAP Integration: Customer Issue Please Help!!

Hi Snehal, Hello Help! I'm trying to authenticate our customers to LDAP, but its not working. Everything has been installed properly. We keep getting the following error: Can't connect to (our_hostname): IO::Socket::INET: connect: Unknown error at E:/OTRS/otrs//Kernel/System/CustomerAuth/

Re: [otrs] Need Help!! Installing Issues!

Hi Snehal, I still don't understand what you mean? What version do I need to run ITSM version 1.1Beta? Is it just plain 2.2? and not 2.2.4? OTRS::ITSM 1.1.0 beta2 (2008/03/17) - OTRS 2.2.5 is required Please Read http://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.1.ITSM Thanks Thanks. - Origi

Re: [otrs] LDAP Integration: Customer Issue Please Help!!

Hello Shawn, I ran the script and everything was "OK". What should I try next? Thanks. - Original Message From: Shawn Beasley <[EMAIL PROTECTED]> To: User questions and discussions about OTRS.org Sent: Thursday, March 20, 2008 9:05:30 AM Subject: Re: [otrs] LDAP Integration: Customer I

Re: [otrs] Need Help!! Installing Issues!

I still don't understand what you mean? What version do I need to run ITSM version 1.1Beta? Is it just plain 2.2? and not 2.2.4? Thanks. - Original Message From: Shawn Beasley <[EMAIL PROTECTED]> To: User questions and discussions about OTRS.org Sent: Thursday, March 20, 2008 9:39:56 A

[otrs] sub queue in MyQueues, probably bug?

Hi to all, I have a problem to add a sub-queue in MyQueue. Hi have a queue Queue with a sub-queue Subqueue. The agent has acces to the Subqueue1 but not to the Queue. The problem is that I can't see Subqueue in MyQueue and I can't add the sub-queue. If I add agent the the Queue even in ro grant I c

Re: [otrs] Installing OTRS

Hi Shawn, i have tried both versions. With RPM i have unsolvable dependencies on 2 perl modules, which are not required (otrs.checkModules) I had run SetPermissions.sh. I can reach the directories and show them in browsers, but if any skript calls a *.pm there are internal server errors. Sha

Re: [otrs] Need Help!! Installing Issues!

Hi Snehal, Hello OTRS, I am trying to install the new version of OTRS::ITSM, but it keeps giving me a frame-work error? I am running the latest version of OTRS 2.2.4. I was trying to install 1.0.5 the stable version. Please keep the version numbers the same 2.2.4 needs 1.0.4 ITSM. Read the

Re: [otrs] Installing OTRS

Hi Marco, Sysinfos: OS: openSuse 10.2 apache 2.2 mod_perl 2 Did you install using the tarball or the RPM. In the first case, you should have run bin/SetPermissions. Please run this and see if it helps. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon:

Re: [otrs] OTRS with Windows and PostMasterMailAccount

Hi Ian, Hi, Another OTRS newbie looking for some advice. I'm evaluating OTRS on Windows for our tech support desk. Our support mail account is POP3S/IMAP on a remotely hosted exchange server and I understand that PostMasterMailAccount.pl will enable the use of this feature. The question is o

Re: [otrs] Installing OTRS

Sysinfos: OS: openSuse 10.2 apache 2.2 mod_perl 2 I can call *.pl files in cgi-bin of otrs. But when the *.pl file calls any *.pm file in /otrs/Kernel/System/Web/ there occures the serevr error. If I call the *.pl file in a terminal, the output is a full qualified html-site. But the browser on

Re: [otrs] change the military time

Hi Tony, how can we change the military time to regular time? when a tickets gets created it shows the information when it was created in military time; I like to change that to normal time view. thanks, Sorry, this is not possible to change in the Standard OTRS. -- Shawn Beasley ((otrs)) :

Re: [otrs] TEMPLATES

Hi Tony, Can someone please help me? I like to create a template for a one of my queue. EXAMPLE; We have a queue called "NewHire", and we would like to add a template to it; so when a customer submitt a "new hire request", we would like the template to pop-up and have them fill out the blanks

Re: [otrs] LDAP Integration: Customer Issue Please Help!!

Hi Snehal, Hello Help! I'm trying to authenticate our customers to LDAP, but its not working. Everything has been installed properly. We keep getting the following error: Please run th otrs.checkmodules script located in the bin/ of your OTRS installation. -- Shawn Beasley ((otrs)) :: OT

[otrs] Need Help!! Installing Issues!

Hello OTRS, I am trying to install the new version of OTRS::ITSM, but it keeps giving me a frame-work error? I am running the latest version of OTRS 2.2.4. I was trying to install 1.0.5 the stable version. THE ERROR: Error: Sorry, can't install package, because package is not for your

Re: [otrs] Multiple sites with LDAP accounts.

Hi Wes, I am wondering how I would go about setting up multiple LDAP authentication methods. I have multiple sites with accounts on Active Directory. I want to be able to have them login to OTRS via LDAP. I currently have LDAP setup for the local office I work out of. With not being over

Re: [otrs] Installing OTRS

Hi Marco, Good morning to everybody, I have decided to use the OTRS-Framework for my Server. I have tested OTRS local on my pc with localhost apache. There were no problems. Now I want to run OTRS under a virtual server with apache, mod_perl etc. But everytime I call `http://www.domain.de/otr

Re: [otrs] Notification to Agents of Closed Ticket

Hi Jo, Nils Breunese (Lemonbit) schrieb: Jo Rhett wrote: Aleem Mohamed wrote: Is there any way I can have OTRS send out a notification e-mail to all agents (or selected agents) when a ticket is closed (regardless of what queue it's in). Our IT department has two people managing everything

[otrs] Re: otrs Digest, Vol 56, Issue 46

Sehr geehrte Damen und Herren, ich bin vom 17.03.2008 bis einschließlich 20.03.2008 nicht im Hause. In dringenden Fällen wenden Sie sich bitte an Herrn Klaus Sanktjohanser unter [EMAIL PROTECTED] oder telefonisch an: 08158 - 90766 - 0. Mit freundlichen Grüßen aus Tutzing Armin Kurz ___

[otrs] Installing OTRS

Good morning to everybody, I have decided to use the OTRS-Framework for my Server. I have tested OTRS local on my pc with localhost apache. There were no problems. Now I want to run OTRS under a virtual server with apache, mod_perl etc. But everytime I call `http://www.domain.de/otrs/index.pl`

Re: [otrs] Notification to Agents of Closed Ticket

Jo Rhett wrote: Aleem Mohamed wrote: Is there any way I can have OTRS send out a notification e-mail to all agents (or selected agents) when a ticket is closed (regardless of what queue it's in). Our IT department has two people managing everything On Mar 18, 2008, at 6:16 PM, Nils Breun