I had it working previously before we migrated it to linux on win 2000,
but that was with apache and mysqlwhat shows up in the iis logs for
the vdir or website?...also have you configged the permissions correctly
in the file system and in iis?
-Original Message-
From: [EMAIL PROTECTED]
Try:
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
Brett Davis
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike
Hoye
Sent: Wednesday, May 28, 2008 15:40
To: otrs@otrs.org
Subject: [otrs] LDAP authentication.
Hi,
I'm struggling to
Hi,
I'm struggling to get customer LDAP authentication working here. I've modified
my Config.pm file, adding what I believe to be the correct information:
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'xxx.domain.l
It's termed as "subscribe" in my system but yeah, turning on the feature just
enables the ability to "watch" tickets. It doesn't automatically add every new
ticket to your watched list. "StatusView" is more along those lines. With
"watcher" enabled, you should see a new link across the top wh
Hi everybody,
we are planning to use OTRS as our new TroubleTicketSystem. We've installed
otrs4win32 during the product-test, without any problems.
The live-system is a windows 2000 server with iis5 and ms-sql 2000, which we
have to use. Apache and mysql are not an option.
I've installed every
Is it possible to manage support contracts inside ORTS?
Have somebody tried to do this?
BR/Agim
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Is it possible to manage support contracts inside ORTS?
Have somebody tried to do this?
BR/Agim
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Hello
I want to automatically unlock the ticket once the answer for a ticket is
composed and submitted. How do I do it. anyone?
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If you mean locking of tickets when composing an answer then goto
admin>>sysconfig>>Ticket -> Frontend::Agent::Ticket::ViewCompose and change
the "Ticket::Frontend::AgentTicketCompose###RequiredLock:" from 'Yes' to
'No' .
If you mean you want to do it on complete system then go and serach all the
Hello OTRS fans,
I'm trying to set up two backends for our customers: internal DB and LDAP
Until now, I only had LDAP and it worked fine.
To enable internal DB, I added in Config.pm:
$Self->{'AuthModule2'} = 'Kernel::System::Auth::DB';
$Self->{'AuthModule::DB::CryptType2'} = 'crypt';
This allowe
I may be barking up the wrong tree with this, but if the manager isn't running
on the same machine as the mysql server, check that the mysql.ini/config files
are set up to listen on other network addresses, and not just 127.0.0.1
From: [EMAIL PROTECTED] on behal
Hi
I am in the process of assessing whether OTRS will be suitable for my needs.
Some of the support we offer is included in our monthly fee.
Other support is billed for on a per-minute basis.
The TimeAccounting module appears (at least from the list archive messages)
to be exactly what we need.
Hello OTRS fans,
Do you know the consequences when entering an invalid e-mail address during
customer user creation ?
We are using LDAP to autenticate our customer users, but there are a few who
don't have an LDAP entry.
For those, I would like to set up a second backend, using the OTRS databas
That's just the thing , I can connect to my database through
MysqlFront on port 3306 , but for some reason through OTRS-Manager I
cannot. Where can I actually locate the config file for OTRS_Manager
or even a verbose error log file maybe to better understand what error
it is giving ?
On Wed, May 2
I have an OTRS sandbox system on my laptop with blank root password too:
anyway, OTRS-Manager works fine here.
I know may sound obvious, but to those who can't connect their OTRS servers to
OTRS Manager, I suggest to check if MySQL communication port (usually TCP 3306)
is open on the server. So
Ok I ran the below mysql statement for the user 'root' , the
application seems to be doing something then just hangs for a while
and throws out error msg. Can it be that it doesn't like blank
passwords? (yes I know blank root pass not good but luckily this
system is not live :P )
Any other ideas?
Régis OBERLE wrote:
Wrong, I'm running OTRS on debian and it works fine.
Try to modify the privileges on your MySQL database and it'll work.
Regis
-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] De la part de djtzar
Envoyé : mercredi 28 mai 2008 09:56
À : User
adrian guevara wrote:
It seems odd that there are no entries on my watched tickets. I have
3 users in the admin group, which is configured as watchers, and I'm
on it. Am I missing some configuration? all I did was change the
Ticket::Watcher config to yes.
In order to watch a ticket you ha
I just installed the FAQ 1.3.1 opm in an otrs 2.2.6 .
The otrs 2.,2.6 was an upgrade from an old otrs 1.X database.
now when I try to create a new FAQ I get the error:
No category accesable. To create an article you need have at lease
access to min. one category. Please check your group/category
Wrong, I'm running OTRS on debian and it works fine.
Try to modify the privileges on your MySQL database and it'll work.
Regis
-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de djtzar
Envoyé : mercredi 28 mai 2008 09:56
À : User questions and discussions a
thx for the feedback but it seems this application only pertains to
the Windows ver of OTRS , I run on Fedora so no joy for me :(
On Tue, May 27, 2008 at 6:02 PM, Régis OBERLE <[EMAIL PROTECTED]> wrote:
> I've just tested OTRS-Manager.
> Mysql DB connection is OK with correct rights.
>
> Regis
>
>
Hi,
Anyone here which is using Company Tickets with an external MySQL
backend please ?
I downgraded to OTRS 2.2.5 because I'm not able to see at the moment why
listing of companies is not working well in Agent frontend with OTRS 2.2.6.
Any help/advise or even a case where it works would be appre
They're all calling footer.dtl. Modify footer.dtl as Ali suggested.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nick -
Sent: Tuesday, May 27, 2008 3:25 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Header and Footer loc
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