Hey Lucas,
I'm not an expert my self, but if it helps...
Have you tried turning "Move Notifications" to "yes" on both of the agent's
preferences settings?
On Thu, Jun 5, 2008 at 7:53 AM, Lucas Keller <[EMAIL PROTECTED]> wrote:
>
>
>
>
> I have an interesting issue, that I am unable to find a co
Hi Guys,
Yet more questions from me...
We are currently parsing emails from a distribution list and creating new
emails as tickets. There seems to be a problem when parsing emails from
agents. If an agent replies to a ticket via email (the real one, not the
email-ticket facility), it seems that h
Hi Lars,
Thanks for the reply. Are you referring to the ticket hook or the ticket
number generator, or both?
On Wed, Jun 4, 2008 at 6:29 PM, Lars Jørgensen <[EMAIL PROTECTED]> wrote:
> Hi Adrian,
>
> No, it's not possible. We needed to do the same and had to hack
> Kernel/System/Ticket/Article.
I have an interesting issue, that I am unable to find a configuration
change for (though, it probably does exist somewhere!).
Situation (simplified):
Queue 1:
SubQueue - A
SubQueue - B
Agent1 has queue 1 and SubQueue A as "My Queues". Ticket comes
In this case the user will receive a email, right?
Is there any way to the user to login and then read The reason I closed the
ticket?
Bets Regards,
2008/6/4 Ali, Mustaqil M <[EMAIL PROTECTED]>:
> Reply to the ticket as per usual and set the next state to be "closed
> successful".
>
>
>
> *From
Reply to the ticket as per usual and set the next state to be “closed
successful”.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Castro
Sent: 04 June 2008 20:24
To: otrs
Subject: [otrs] Otrs Newbie question
Hi,
I started to use OTR and i am really liking it.
I want
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Hi,
I started to use OTR and i am really liking it.
I want to know to to configure otrs to send in the Customer::StateUpdate the
text I typed when I closed
the ticket. This is important to show the user why I closed the Ticket.
Or there is a better way to do it?
Best Regards,
--
Daniel Castro -
If I follow your question correctly, the answer is yes. This is the behavior I
have seen. You'd would have to edit each ticket assigned to that customer.
I would think there may be an automated way of performing this.
Paulo Abreu wrote on 6/4/08 12:03
>I have just edit client user
>and af
Hi,
I started to use OTR and i am really liking it.
I want to know to to configure otrs to send in the Customer::StateUpdate the
text I typed when I closed
the ticket. This is important to show the user why I closed the Ticket.
Or there is a better way to do it?
Best Regards,
--
Daniel Castro -
Hi,
I started to use OTR and i am really liking it.
I want to know to to configure otrs to send in the Customer::StateUpdate the
text I typed when I closed
the ticket. This is important to show the user why I closed the Ticket.
Or there is a better way to do it?
Best Regards,
--
Daniel Castro -
Hi,
I started to use OTR and i am really liking it.
I want to know to to configure otrs to send in the Customer::StateUpdate the
text I typed when I closed
the ticket. This is important to show the user why I closed the Ticket.
Or there is a better way to do it?
Best Regards,
--
Daniel Castro -
Hello!
I've setup OTRS on a Windows Server 2008 box and everything seems to be working
well except for outgoing email. I've configured OTRS to send emails via SMTP.
I used the GUI frontend (Framework::Core::Sendmail) to configure the settings.
My problem is that in the standard ticket view, u
I have just edit client user and after changing user name, the user is
not able to track its tickets again. I have to restore username again.
Is this a normal behavior?
Thanks,
Paulo Abreu
signature.asc
Description: OpenPGP digital signature
___
OT
Hi!
I want to filter incoming mails and check 'Content-Type' header.
'Content-Type' header not found in standart headers list PostMaster
Filter create/edit page. I added this field into 'PostmasterX-Header'
config option and in file Kernel/Config/Files/Ticket.xml into section
After this changed he
Hi everyone,
I hope you guys have a hint for me:
Is it possible for an agent, to qoute or comment an internal note without
sending an email? So an agent is able to leave another comment quoting his
earlier statement? Like the normal email behaviour without email:
On ... agent X wrote:
> quoted
I have a few queues that are used by several people. The setup is that
we have both shared support queues and personal sales queues, which I
assume is a common situation.
What we want is to open the queue in lite mode and immediately see who
is responsible for each ticket, but right now the
Thanks Sune !!!
It was just a typo.
FYI, I saw the problem with the Customer mandatory fields just I send out my
cry for help, but it was a copy paste from the official otrs 2.2 pdf
manual...
Anyway,
Thanks a lot!!
C.
On Wed, Jun 4, 2008 at 2:47 PM, Sune T. Tougaard <[EMAIL PROTECTED]>
Hi,
I think there may be a couple of typos in the config file (UserPricipalName
(missing 'n') ).
Besides that, i think that some of the fields are mandatory.
If, for example, you login as a user with an empty E-mail field, you'll get
the Panic! No UserData! error.
Login, Email and CustomerID ne
I ran the perl manually and got the following
C:\Documents and Settings\Administrator>e:/OTRS/Perl/bin/perl.exe
e:/OTRS/otrs/b
in/PostMasterPOP3.pl
ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Jun 4 17:34:29 2008
Message: Auth for user [EMAIL PROTECTED] failed!
Traceback (3312):
Modu
Hey guys,
I'm still having issues getting two inbound mail accounts going.
This is the message in the log
[Wed Jun 4 00:20:06 2008][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
Any help most appreciated.
Thanks in advance,
Jamie
--
Dear All,
I'm configuring otrs 2.2.6 and I'm facing a configuration problem:
Configuration goal: Manage all users (both agents and customers) from an
Active Directory Server (Windows 2003 SP2) so that we don't have to add a
user in both interfaces.
I managed to setup both Agent Authentication and
Hi Adrian,
No, it's not possible. We needed to do the same and had to hack
Kernel/System/Ticket/Article.pm.
--
Lars
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of adrian guevara
Sent: Wednesday, June 04, 2008 8:12 AM
To: User questions and discu
Hi Friedrich,
You're placing your backup in the OTRS tree, and then backing up the backup as
it is being written.. Place the backup somewhere else:
backup.pl -d /var/otrs-backup
--
Lars
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Friedrich
Also, for the Ticket::NumberGenerator, is there a possibility to have its
value to be the same as the ticket number/id? Can you guys show me how to do
these things?
Thanks in advance!
On Wed, Jun 4, 2008 at 2:12 PM, adrian guevara <[EMAIL PROTECTED]>
wrote:
> Hi Guys,
>
> It's me again :)
>
>
>
Hey,
I have just added a second inbound mail and cant seem to get it going.
1) Is it possible?
2) anything specific I need to do.
I had no issue with the first one.
Jamie
--
Jamie Spence
Mobile: ++91 98 45611185
Flat 4023, Sobha Jasmine
Outer Ring Road, Bellandur
Bangalor
Hi,
Using OTRS v2.2.5 here and even with mod_perl 2.0 loaded and a tuned
Apache/MySQL installation, OTRS is very slow, I can say that this is the
main problem for this software. I hope that v2.3.0 will correct a lot
this problem as the first point in the CHANGES is PERFORMANCE.
I'm available for
Hi I'm trying out the backup script in otrs/scripts, but I get this error
message:
otrs:/usr/share/otrs/backup# /usr/share/otrs/scripts/backup.pl -d
/usr/share/otrs/backup
done
Backup /usr/share/otrs/backup/2008-06-04_09-27/Config.tar.gz ... done
Backup /usr/share/otrs/backup/2008-06-04_09-27/A
Hi,
Im having some issues with an OTRS 2.2.4 installation on a Windows 2003
server.
Everything has been running fine for very long.
I'm not sure that it's related but last week i added another Postmaster POP3
Account, now 8 accounts in total.
Since also sometime last week, the PostmasterPOP3 scri
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