[otrs] Calendar

I can´t see calendar on applicattion install menú. Otrs is installed with apt on debian Etch. Anyone as solved the same problem? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://

[otrs] Customer queue rights

>> Hello people ! >> >> I have different queues, some of them belong to 'users' group and thus >> only agents can write to these queues and some which belong to >> 'customers' group to which both agents and customers can write their >> tickets via customer.pl. >> >> By default customers fall int

Re: [otrs] LDAP - Config.pm Problem

Helisandro, That seems to be a problem with your database connection. Ensure the 'otrs' user has appropriate access to the database. Remember that by default the 'otrs' user has its password as 'hot'. Best wishes, Harry Brazil On Wed, Jul 2, 2008 at 5:56 PM, Helisandro Luiz Krepel Pereira < [E

Re: [otrs] LDAP - Config.pm Problem

2008/7/2 Helisandro Luiz Krepel Pereira <[EMAIL PROTECTED]>: > Hi Everyone. > > I tried to enable the LDAP Authentication on otrs (2.1.7). But when I > changed the /Kernel/Config.pm I received the message: > > Error: Access denied for user 'otrs'@'localhost' (using password: NO) > > ERROR: OTRS-CG

[otrs] Errors in send email

If I'm create ticket and type email address by hand (phone ticket), and try to write email from otrs I always get error message: Can't send to: [EMAIL PROTECTED] Enable debug for more info! How could it be repared? ___ OTRS mailing list: otrs - Webpage: h

Re: [otrs] Ticket ACL CloseParentAfterClosedChilds

Torsten Thau wrote: > Hi Daniele, > >> Can't locate object method "LinkList" via package >> "Kernel::System::LinkObject" at >> /opt/otrs//Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm line >> 67. > >> I'm running OTRS 2.2.7 and i use latest version (1.9) of >> CloseParentAfterClosedChi

Re: [otrs] OTRS Link side-Bar

Hi Guyard, > I'm just update my otrs to 2.2.7 and ITSM to 1.1.2 Since this update, the > link side-bar don't appear on a linked ticket. > > Do you know why ? > Thanks by advance. If you were not using ITSM before the move, then it is because the LinkObjects in OTRS are not being displayed in th

Re: [otrs] Tickets visibility

Hi, Арсанукаев Ясир Маликович wrote: > Hello people ! > > I have different queues, some of them belong to 'users' group and thus > only agents can write to these queues and some which belong to > 'customers' group to which both agents and customers can write their > tickets via customer.pl. >

Re: [otrs] Need to filter the Customer's New Ticket To: drop down list

Hi Tina, > The SysConfig parameter, *CustomerPanelOwnSelection, *allows you to > define the Queues, which the customer can select in the > Customer-Interface. But is there a way to filter the drop down based on > the customer’s log in and what queues and groups they are associated to? If you wor

Re: [otrs] report count ticket per person for time period

Hi Milan, > Hello people, > I have OTRS 2.2.6 installed. > We want to know how many tickets somebody resolved. We used search with > time period for it, but now we are on limit 2000 tickets and I know that > it's limit for searching in OTRS. Is there another way how to report >

Re: [otrs] Add new header into headers list on PostMaster Filter

Shawn Beasley wrote: > Mykola Dzham wrote: > > Hi! > > I want to filter incoming mails and check 'Content-Type' header. > > 'Content-Type' header not found in standart headers list PostMaster > > Filter create/edit page. I added this field into 'PostmasterX-Header' > > config option and in file Ke

Re: [otrs] Ticket Escalation and Notification Mails

You have to configure the TimeWorkingHours , go to admin --> system configuration --> search for TimeWorkingHours --> core:time and adjust the last option http://doc.otrs.org/2.2/en/html/a2642.html#Framework:Core::Time Henry escreveu: Hi All, I have a question with escalation. Th

Re: [otrs] Ticket Escalation and Notification Mails

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[otrs] manually Email Response doubled

Hi, I have a porblem with OTRS 2.2.5. When I wrote a mail back to customer it also sends my systemaddress. On the interface there is no other address except the customer. Can somebody tell me whats wrong? I am using sendmail. In OTRS the log says only sent to customer in maillog you can see th