I have tried various OTRS versions (not the new version yet, waiting for
official release in about a month) on several versions of RHEL, and all of them
are easy to get running, but always run like CRAP! Even with mod_perl and no
real data yet on a fresh install, they run WAY too slow to be con
Thanks for all the replies, guys.
Cheers,
R.
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Support or consulting for your OTRS system?
Installation:
-
OTRS 2.2.6
Windows 2K3
MSSQL 2005
IIS 6.0
GNUPG 1.4.9
-
I have had OTRS running in this environment successfully for 6 months
(moved from a W2K3 / Apache / MySQL installation that ran for over a
year).
Now I would like to do PG though the OT
Hi all,
in our company we want to use OTRS for our customers and partners.
Therefore the possibility with MultiCustomer is not useful. So we found
out that we can solve it with Service and SLA. Now the problem is, that
you cannot search for these fields in CustomerTicketSearch.dtl.
I checked i
Lars Jørgensen wrote:
Somebody should tap the OTRS people on the shoulder and politely
request it be renamed to Automatic Agent. That way a lot more people
would immediately understand what it does.
I agree that GenericAgent is not a very intuitive name, but I'm not
sure if Automatic Agen
Den 15/07/2008 kl. 10.42 skrev Alistair McGlinchy:
I had a similar problem when testing non-functional requirements.
To get rid of them I just hacked the database with a judicious use
of "delete from ..." directly but I wonder if the OTRS gurus have a
better strategy.
Like Nils said, use
Andrew Glossop wrote:
I'm new to OTRS. Apologies if this has been discussed before (yes I
did Google it, but found nothing)
When configuring a job in GenericAgent, one option is "Send no
notifications". With an explanation, thankfully, of "Yes means, send
no agent and customer notificatio
Hi,
I'm new to OTRS. Apologies if this has been discussed before (yes I did
Google it, but found nothing)
When configuring a job in GenericAgent, one option is "Send no
notifications". With an explanation, thankfully, of "Yes means, send no
agent and customer notifications on changes. No mea
Robin Bowes wrote:
In the process of my testing, I've run into a stale MX record which
resulted in 800 new tickets created, from MAILER-DAEMON with subject
"Warning: could not send messaage.. etc. etc".
I want to select them all and close them all.
How can I do this?
You can use a Generi
Robin,
2008/7/15 Robin Bowes <[EMAIL PROTECTED]>:
> Hi,
>
> In the process of my testing, I've run into a stale MX record which
> resulted in 800 new tickets created, from MAILER-DAEMON with subject
> "Warning: could not send messaage.. etc. etc".
I had a similar problem when testing non-functi
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