[otrs] appending to existing ticket

Hello, After someone emails in and generates a new ticket, they get a response with a ticket number. If the customer then response to that email with the ticket number in the subject it creates a new ticket instead of appending the response to the ticket that was already created. I tried searchi

Re: [otrs] OTRS is slow

Thanks for the post regarding mod_perl - I was not aware of setting it up this way! I set this up per the README.webserver file, and noticed at least a 10x performance improvement in OTRS 2.2.5 running on CentOS 5.x with a 2.4GHz HT P4 & 512MB RAM. However, I'm using some additional modules

[otrs] OTRS archive

I don't like the pipermail archive format, so I've created a Google Group for archiving this list. For me, it's a lot easier to view email lists like this when I check the threads/messages once a week, or less. http://groups.google.co.uk/group/otrs_archive Email addresses are suppressed, to preve

[otrs] Error when creating a tickets in otrs 2.30 RC1

I get a timeout when creating a new ticket in OTRS 2.30 RC1. I am using LDAP authentication and a MSSQL backend custoemr database. The following is the HTTP_ERROR log. [Tue Aug 05 07:30:14 2008] [error] [client 192.168.9.1] [Tue Aug 5 07:30:14 2008] index.pl: Use of uninitialized value

Re: [otrs] GenericAgents - schedule one, they all run

Robin Bowes wrote: Hi, I have two GenericAgents defined. Neither of them were scheduled to run. I then scheduled one of them to run every 20 minutes, and found that *both* agents run every twenty minutes. Anyone else see this? Is it a bug? (running 2.3.0rc1) Let's call these jobs #1 and #

[otrs] 2.3.1 Upgrade - perl memory error

Hi, I just upgraded one of my sites from 2.2.2. to 2.3.1. I receive the following error as found below. The DBUpdate-2.3.pl script showed the same error. Any suggestions? Thanks Stefan - [Tue Aug 05 13:47:50 2008] [error] [client 196.211.71.34] Premature end of script headers: index.pl, ref

Re: [otrs] Changing State/Notify/Pending without being the ticket owner

I've solved the problem. 1. in /opt/otrs-css/Kernel/System/PostMaster/NewTicket.pm, ~Line 158ff: # create new ticket # stk 050808 Add ResponsibleID, OwnerID via new Headers X-OTRS-*ID my $NewTn = $Self->{TicketObject}->TicketCreateNumber(); my $TicketID = $Self->{TicketObject}->Tic

Re: [otrs] 2.3.1 AJAX?

> Does somebody know what exactly is meant by "Reduced reloads by using > AJAX technology"? I just clicked around on the demo site. It appears that all events in the ticket are loaded at once in the ticket zoon. If you click on the events they display immediately. In old OTRS it had to reload fo

[otrs] Error after upgrading from 2.2.6 to 2.3.1 (Got no UserID!)

Greetings, After following the upgrade procedure in the UPGRADING file (which seemed to run without a problem), I've hit a snag: If I now browser to http://x/otrs/index.pl I get the error: "Got no UserID! at /opt/otrs//Kernel/System/LinkObject.pm line 70." I've been scratching around, but n

[otrs] 2.3.1 AJAX?

Hey, I just upgraded to 2.3.1 and otrs is still quite slow. Does somebody know what exactly is meant by "Reduced reloads by using AJAX technology"? cheers marcel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] Upgrade from 2.2.7 to 2.3.1

Some comments on using the WIN32 version The file UPGRADE makes no mention of CRON. I had to edit it to use the new PostMasterMailbox.pl file, instead of the POP3 file. On the download page, the link to upgrading 2.1 to 2.2 is very unhelpful and/or wrong (uninstall and start again) - http://faq

[otrs] Upgrade from 2.2.7 to 2.3.1

Hello all, I tested on my development enviroment the new 2.3.1, upgrading from 2.2.7. I've followed all the suggested steps, receiving no errors (this is a Debian 4.0 server, with package installed by hand and not via apt). This is the problems I've found 'til now, testing the system. a) Phone t