To check if modules are installed run the otrs.checkModules script
which is included in the otrs\bin directory.
I think you can best configure and use the cpan scripts to install
additional Perl modules if you are running on Windows.
On other platforms I prefer first to look if there are packages
If im in the wrong group please send me to the proper one.
Im wondering if in the new version of OTRS perl-ldap is already
installed. Ive taken over a win2k server running this and we want to
talk to the AD from OTRS.
I have configured the conf file with the hostname, user, pass etc.
Im wonderin
Hi All,
Hoping someone can help me. I am wanting ticket priorities to change
when a customer replies to an auto reply message send from OTRS. That
is, when a customer first receives an auto reply after raising a new
ticket and then replies to that ticket I want to the priority to change
to a high
Hi Jamie,
When you go to that particular users preferences (admin console >> users >>
select that user ). To bring up a list of users, put * in the search field,
click enter. Click on that users name. In their preferences, there are
settings to whether the user gets notification on ticket crea
Dear All,
Have turn on the select box on searchResults page, but can not ge the
parameter COUNTER,
SO, BulkChangeSelected($Data{"TicketID"},$Data{"Counter"}) not work,
--
Jeffery
___
/\__\ "What is the world coming to?"
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OTRS mailing list: ot
Hello-
I have added a new admin user but this user is not getting notified when
a new ticket is created. If I send an email to this person from the
Admin Notification page it he does receive it but the sender is the
email account defined during the setup of OTRS and not from OTRS
Notification
Anytime I try to forward or mail anything from otrs it comes up with
the following error:
__
Software error:
Modification of a read-only value attempted at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS/Question.pm
line 47.
For help, please send mail to the webmaster ([EMA
i have solved this problem. As follows ;
http://doc.otrs.org/2.3/en/html/x13170.html#Ticket:Frontend::Agent::ModuleRegistration
at the section B.2.14.32. Frontend::Module###AgentTicketQueue
paste the code in config.pm and test. this is must be way working.
-- Forwarded message ---
hi,
does anyone of you have some experiences with otrs under perl 5.10 and cronw
(cron for windows) with the win32::daemon module to have the cronw installed as
a service? is win32::daemon supported under perl 5.10... because i can't get it
to work.
thanks.
regards,
patrick.
_
Hi,
Anyone here that can confirm this behaviour please ?
I would be interested to have a feedback before posting it to OTRS's
bugzilla.
Thanks,
Laurent MINOST
Laurent Minost a écrit :
Hi,
Using OTRS v2.2.5 here (so we are not at the latest version at the
moment) and I would like to know if
hi all;
my agents used telephone call tickets for otrs, they are opening
tickets themselves, they are testing otrs, customer user isn't open
ticket on system.
my idea is very smart view queu for agent,
after i set system settings/Ticket/AgentTicketView queue, status view,
escalation view but i d
done,
edit AgentTicketBulk.dtl Add this,
$Text{"Merge to"}:
edit AgentTicketBulk.pm Add this,
# set state
my $StateID = $Self->{ParamObject}->GetParam( Param =>
'StateID' ) || '';
my $State = $Self
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