Re: [otrs] Pictures in public FAQ

Hi Michiel, Markus, I also had this problem but its working for me now. I gave the rights for agent group users at the corresponding FAQ category ... regards Christoph Michiel Beijen schrieb: Hi Markus, Unfortunately this is an open bug: http://bugs.otrs.org/show_bug.cgi?id=3460 The bug

Re: [otrs] merging tickets leaves old ticket

Ugo Bellavance schreef: > Amedee Van Gasse a écrit : >> Hello, >> >> When I merge one ticket into the other, the old ticket is changed to: >> (for example) >> >> >> Merged Ticket 200810211024 to 200810211015. >> >> >> OTRS version is 2.3.2. >> >> Is this normal behavior? I have used OTRS in

Re: [otrs] Unable to POP3S email in OTRS 2.3.3

Hi Thank you so much for you help. I will update you if still require any asssitnace. Thank again for your time and support. Nadeem Ahmad Associate Network Administrator Network Operations Centre I2c Incorporated Web site: http://www

Re: [otrs] Unable to POP3S email in OTRS 2.3.3

Nadeem Ahmad wrote: > I have installed all require module for Perl and verified. > > -bash-3.00# ./otrs.checkModules >o CGIok (v3.33) >o Date::Pcalcok (v1.2) >o Date::Format...ok (v2.22) >o DBI...

Re: [otrs] Unable to POP3S email in OTRS 2.3.3

Hi Last output by using root user .See output by using OTRS user. ### $ bin/PostMasterMailbox.pl -d 1 POP3S: No messages (helpdesk.o...@i2cinc.com/mail.i2cinc.com) POP3S: Connection to mail.i2cinc.com closed. $ id uid=102(otrs)

Re: [otrs] Unable to POP3S email in OTRS 2.3.3

Nadeem Ahmad wrote: > -bash-3.00# bin/PostMasterMailbox.pl -d 1 > POP3S: No messages (helpdesk.o...@i2cinc.com/mail.i2cinc.com) > POP3S: Connection to mail.i2cinc.com closed. Are you running the command as the "otrs" user? you are definately missing something as the output from our system is as fo

Re: [otrs] Unable to POP3S email in OTRS 2.3.3

Hi All emails in that account are showing unread. See the output of your mention commands. -bash-3.00# bin/PostMasterMailbox.pl -d 1 POP3S: No messages (helpdesk.o...@i2cinc.com/mail.i2cinc.com) POP3S: Connection to mail.i2cinc.com closed. -bash-3.00# Nadeem Ahmad Associate Network Admini

Re: [otrs] Unable to POP3S email in OTRS 2.3.3

Nadeem Ahmad wrote: > Yes, the command successfully executes but due to some reason it does > not fetch email.If I go to web account of helpdesk.o...@i2cinc.com > I can see emails are there. What > could be the reason? Are the emails marked as unread? OTRS will n

Re: [otrs] Unable to POP3S email in OTRS 2.3.3

Hi Yes, the command successfully executes but due to some reason it does not fetch email.If I go to web account of helpdesk.o...@i2cinc.com I can see emails are there. What could be the reason? By telnet it tried to explain that email server is accessible from OTRS server. Nadeem Ah

Re: [otrs] Unable to POP3S email in OTRS 2.3.3

Steven Carr wrote: >> We have configured a email account ( helpdesk.o...@i2cinc.com >> ) in OTRS 2.3.3 for POP3S. I was >> unable to POP3S in my server. What could be the issue.See the below : >> >> *-bash-3.00# /opt/otrs/bin/PostMasterMailbox.pl* >> >> *POP3S:

Re: [otrs] Unable to POP3S email in OTRS 2.3.3

Nadeem Ahmad wrote: > Is some one get nay chance to look into my questions? This is not a support email address, you should not expect a response and not within 2 hours of the original post, it is a public mailing list. If you want commercial support you have to pay for it... http://otrs.org/suppo

[otrs] Default CC/Admin CC

Hi All, I would like to know if OTRS has the ability to store a default CC with every ticket that is created. So any changes/replies/notices for that ticket are automatically sent to a specified list of people. This is similar to what Bugzilla and RT currently has. Thank you, Frank Weindel

Re: [otrs] Unable to POP3S email in OTRS 2.3.3

Hi, Is some one get nay chance to look into my questions? Nadeem Ahmad Associate Network Administrator Network Operations Centre I2c Incorporated Web site: http://www.i2cinc.com Office-USA: (650) 593 5400 ext 4097 24x7

[otrs] Unable to POP3S email in OTRS 2.3.3

Hi We have configured a email account ( helpdesk.o...@i2cinc.com ) in OTRS 2.3.3 for POP3S. I was unable to POP3S in my server. What could be the issue.See the below : -bash-3.00# /opt/otrs/bin/PostMasterMailbox.pl POP3S: No messages (t...@i2cinc.com/mail.i2cinc.com) POP3S: Connection

Re: [otrs] RES: How to use the roles

There are many ways to organize such small of a setup. I'd have around 80.000 queues if I did so ;) But for your deeds it might be the perfect way to go. If your staff is small, then an 'all access' philosophy might be best, people can still organize themselves by choosing 'My Queues' according

[otrs] RES: How to use the roles

Daniel, Thanks for your help! I have a handful of clients and I intend to create one queue and one group for each, create the role "Service Desk" and "Problem Management" and then assign the staff to these roles. After, I want to set the permissions within role to each group. What do y

Re: [otrs] Pictures in public FAQ

Hi Markus, Unfortunately this is an open bug: http://bugs.otrs.org/show_bug.cgi?id=3460 The bug report also suggests the solution but does not contain one. Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Jan 6, 2009 at 15:51, Markus N

[otrs] Pictures in public FAQ

Hello list, I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4 also deals with pictures and even picture uploads. This works very well in AgentFrontend. But when I change to customer or public frontend, the pictures are not visible and there neither is a placeholder for them. They

Re: [otrs] How to use the roles

If you are dealing with roles, the setup should be: User -- is member of --> Role -- has certain rights to different --> groups --which contain--> queues and/or generic groups to steer access rights such as admin permissions (I'd prefer a 1:1 relation between groups and queues not to get totally

[otrs] How to use the roles

Dears, I have been trying to understand how can I use the roles in OTRS. I'm not being able to understand the example from admin guide. Somebody can help me with some real situation? Thanks! Camilo Vieira * Coordenador de Infra-estrutura de redes Navita

[otrs] Sendmail issue?

Hi all, I'm running OTRS 2.0.4 (as is available in Debian Stable). I have successfully got it so that any messages sent to x...@.com are picked up by OTRS and new tickets are created. I have set it up so an autoreply is sent to the originator saying that a ticket has been raised. It's t

Re: [otrs] Edit signature when creating new email ticket

Admin->Signature ? then you have to decide what signature must be used before composing the email. I've used to select correct signature when composing notification to client. I don't rebember right now if it could be selected in other location... I'm at home and the system is at office ;) On Mon