Nadeem Ahmad wrote: > Hi > > Thank you for your reply. I mean to ask if due to some reason LDAP server is > unavailable/down then what will be its impact. I am unable to login to OTRS. > > > My 2nd questions is what configuration I need to do in otrs to mention to go > LDAP server for user/password authentication. Thank you again for your time. > > Dear Nadeem
If you have *only one* LDAP server with nothing to fall back to, then you will not be able to use it as user or agent. However, you should be able to login as siteadmin. If not, you can temporarily change the authentication to mysql to fall back to mysql backend. As for user authentication, it is quite clearly stated in the manual -- look into the config.pl for possible configuration options. The net too is quite a good source when you *actually* start doing it (rather than speculating). Sorry I cannot give you any specific answer, since the possibilities are quite vast and depends solely on what you wish to achieve. For example, you can have the customer users in LDAP and agents in MySQL or AD, or vice versa, or both in same kind of authentication -- and so on. Hope this helps _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
