Re: [otrs] OTRS and Active Directory

2009-01-18 Thread Steven Carr
Also, unless you have added extra values into your AD schema, the UID value for AD is 'sAMAccountName' not 'uid' > $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; > CustomerKey => 'uid', Steve -- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. supp...@khipu-networks.c

Re: [otrs] Queues' visibility to customers

2009-01-18 Thread Yasir M. Arsanukaev
Anton Gubar'kov пишет: Hello, Yasir. You can try a simplier approach. You need to assign the "secret" queues to groups no customers are in. Pay attention to the default groups for the customer in Sysconfig. Once you move the ticket into one of these "secret" groups, customers will no longer see

Re: [otrs] OTRS and Active Directory

2009-01-18 Thread Steven Carr
Hi Wayne, For this value: > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'ldap.lookup'; Are you using just the username? or are you using the full LDAP DN, I believe LDAP requires the use of the full DN e.g. cn=Ldap Lookup,ou=container,dc=domain,dc=tld I know for our system the Auth

[otrs] OTRS and Active Directory

2009-01-18 Thread Wayne Scott
I've put more time into this than I can afford - but I'm trying hard to keep opensource alive in our workplace, so I'll ask here. We have: A WIN2K Domain controller at 192.168.1.10 A Debian (Lenny) box with a clean install of OTRS 2.3.3 (installed from source, not a prepacked deb file) The de