Just a quick note, that may or may not help you convince them.
The pop3/imap access can be enabled on a per mailbox basis. It need not be
enabled on all mailboxes. Furthermore, it can be restricted from what hosts
connections can be made.
I guess you/they already know that, but still...
--
/Sune
I don't know if this is the case for everyone but my system messages
show up in
my system log. When I log in, these show up:
Feb 9 19:44:12 odb OTRS-CGI-10[1902]:
[Notice][Kernel::System::Auth::LDAP::Auth] User: tyuhas
(uid=tyuhas,ou=,dc=,dc=,dc=,dc=) authentication ok
(REM
Hi Laurent,
Apache reads the files in the /etc/httpd/conf.d/ directory in alphabetical
order. So it reads otrs.conf before perl.conf. Rename perl.conf to
0-perl.conf to make sure perl libraries are loaded before it reads
otrs.conf.
Hope it helps,
Luis Miguel Navas
On Mon, Feb 9, 2009 at 5:37 PM,
Pop3/IMAP are blocked by a perceived need for security (I don't have any
control over the servers and thus it's out of my hands)
From: Andy Billington
Subject: Re: [otrs] Latching onto Exchange
To: "User questions and discussions about OTRS."
Message-ID:
Content-Type: text/
A blank page *might* be some kind of PHP error or syntax. Can you tail
-f your PHP log to see what shows up when accessing the login page?
Terrill Yuhas wrote:
Hi,
We've been running 2.3.3 installed via rpm. We hadn't modified the
core files so I didn't expect the upgrade to 2.3.4 (also us
Hi,
We've been running 2.3.3 installed via rpm. We hadn't modified the core
files so I didn't expect the upgrade to 2.3.4 (also using the rpm) to
cause any real issue like moving from 2.2.x to 2.3.x. Now when logging
in at either the customer or agent interface, the result is a blank
page.
I see this questions often here and wonder why people don't use
procmail for this. It bypasses the need for pop3 and imap.
If you run OTRS on a linux box together with Exchange in your
environment you could do the following, bypassing the need for IMAP or
POP3.
Lets say you installed otrs
Heh... what a lamers... J
Didn't vome across that opton.
I think there are a few tools around that can fetch from OWA (like
fetchExc [http://www.saunalahti.fi/juhrauti/index.html])
http://linuxmafia.com/faq/Mail/muas.html
You could also simply forward e-mail to a gmail account. IMAP an
As a matter of interest what's their reason for barring (normal)
access to the email server?
Andy
On 09/02/2009, Bryan R. James wrote:
> I'm new to the OTRS list, but google-fu failed me so please forgive me
> if I missed this in my searching.
>
>
>
> I've got OTRS setup on a Ubuntu 8.10 server I
Michiel, Thanks. I guess I should have read all of the doc first.
Thanks again. Lou
>>> On 2/9/2009 at 2:33 PM, in message
>>> <9eda38a40902091133g2ed3d508r24e195424b8a3...@mail.gmail.com>, Michiel
>>> Beijen wrote:
This is mentioned in the release notes; the recommended max packet size is 20
Malgorzata
Create a Customer Company with a new CustomerID (e.g. 15)
Configure all of the customers from that company to have a customer ID of 15
Then when the customer logs in an selects Company Tickets all tickets
associated with CustomerID 15 will display
Greg
From: otrs-boun..
Hello
I have a problem with viewing all tickets on customer site.
My customer would like to see all tickets wihich are comming from his
company.
So I created one group "test" and added rights rw/ro to all clients from
this company, including boss.
This company have tree deferent queues, a
I'm new to the OTRS list, but google-fu failed me so please forgive me
if I missed this in my searching.
I've got OTRS setup on a Ubuntu 8.10 server I'd like it to be able to
pull e-mails from our Exchange server, however the admins who take care
of the Exchange box can't/won't enable either IM
That worked! Thanks a lot LQ.
>>> On 2/9/2009 at 2:13 PM, in message
>>> <001e01c98aea$89363020$14120...@qnal001>, "LQ Marshall"
>>> wrote:
> Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO
> package_r[..]
Have you increased the max_allowed_packet size in your m
This is mentioned in the release notes; the recommended max packet size is
20M.
Link (see under "Prerequisites"):
http://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2009/2/9 Louis Bernava
>
> Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT
INTO package_r[..]
Have you increased the max_allowed_packet size in your mysql installation?
Adding...
[mysqld]
max_allowed_packet=16M
to the mysql configuration file.
I have not attempted to install this pack
I have enabled the customer company option. Does anyone know if there is a
toggle so that the CustomerID/Company is not required or better that it will
default to the loginID as it did prior to enabling the customer company
option.
LQ
___
OTRS mailing
Hello,
I am using this superb software, and I have a quieston about the new phone and
mail ticket.
Is it possible to access some prewriten mail from the new Phone or Email ticket?
(It is usefull, to send the solution at the phone time, and start a ticket with
the solution.)
(Maybe it is in th
Hi
I'm new in the otrs project
I've installed it and examine the manual
However i'm missing basic steps to start to work with this nice tool and
see how work basic functions ( something like quick start guide )
Manual is prety nice described but it is bit huge with all these
features and options.
I get the message below when trying to install the incident manager package
thru the package manager update function. Other packages installed OK. My O/S
is Suse Linux 10.2 with patches (one of which included a new Kernel). I am new
to OTRS as well as Linux. Can someone put me on the right path
Hi Daniel,
Obee, Daniel wrote:
Get the PostMaster Filter set the Prio at --> Sender contains '@'.
AHA! Thanks allot.
--
-Deon
_
TruTeq Wireless (Pty) Ltd. | Tel: +27 (0)12 667 1530
http://www.truteq.co.za | Fax: +27 (0)12 667 1531
Y
Hi everyone,
I'm wondering how OTRS Support module is getting informations about
WebServer please because on my installation, it tells me that a lot of
things are critical where it should not :
Check if the system use Apache::DBI.
Apache::DBI should be used to get a better performance (pre e
An API would be a nice thing.
We have several other systems that we would like to interconnect with OTRS.
For example we have an external supplier who has ticketing and job
management systems that provide A web interface that we scrape for
internal tracking of status and information.
I woul
Get the PostMaster Filter set the Prio at --> Sender contains '@'.
Greets
Daniel
-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Deon
van der Merwe
Gesendet: Montag, 9. Februar 2009 13:54
An: otrs@otrs.org
Betreff: [otrs] Default priorit
Hi,
We changed the priority names from the default to our own values. When
a email ticket is read via POP3 it is looking for a specific priority
name: "3 normal". How can I make the POP3 import use another priority name?
Mon Feb 9 14:26:02 2009 error OTRS-PMAccount-10 POP3: Can't
pr
hi,
does anyone of you guys know, how i could deal with the problem, that a ticket
gets more and more unreadable because of a lot of email communication (replies)
with the customer? does otrs offer a solution to this kind of problem? i am not
searching for a solution like: "deleting the whole r
Hi list,
I wonder if it is possible to auto-add a CC address to all e-mails in a
specific queue. The reason is that we have one queue where several "agents"
are responsible, and all of them would like to be informed about any traffic
that comes up.
Of course this could be done via the mail se
Hi,
I'm trying to use $Text{} tag in sample example but its not able
to parse the that tag.
Is their any API or module is required to parse dtl tag?
--
Best Regards,
Vaishali Dolas
Computational Research Laboratories Ltd.,
( A Wholly owned Subs
Hi,
I'm trying to use $Text{} tag in sample example but its not able
to parse the that tag?
--
Best Regards,
Vaishali Dolas
Computational Research Laboratories Ltd.,
( A Wholly owned Subsidary of TATA SONS Ltd)
Email : vaishali.do...@crli
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