[otrs] R: R: LDAP Binding Issue

2009-02-13 Thread CARNINO Daniele (FIAT ITEM)
On which version of Net::LDAP you rely on? I use v0.36. Why don't you give a try to install a newer version through MCPAN shell. Have you checked the clock skew between you server and the domain controller: some kerberos does'n accept token's coming from a machine with more than 5 min skew. For t

Re: [otrs] R: LDAP Binding Issue

2009-02-13 Thread Voss, Darryl
Thanks Daniele, >From your comments, it appears the only difference is in how we specify the >SearchUserDN property. Unfortunately I too have tried use the format of >usern...@domain.com and receive the same error message. Any other suggestions? Darryl -Original Message- From: otrs-b

[otrs] R: LDAP Binding Issue

2009-02-13 Thread CARNINO Daniele (FIAT ITEM)
At my site (i'm not in office now, so I'm trying to guess...) i use something like: $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'subdomain.domain.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=subdomain,DC=domain,DC=com'; $Self

[otrs] LDAP Binding Issue

2009-02-13 Thread Voss, Darryl
Hi all, I'm trying to setup OTRS to authenticate agent logins with AD. Here is a clip from my Config.pm: # -# # ldap settings# # -#

Re: [otrs] Mails from customer otrs to our otrs - Ticket-IDs are messedup

2009-02-13 Thread Laurent Minost
Hi, I also think that your system ID is probably the same that your customer, that why the problem occurs. Here we use an OTRS installation in production but with a modified ticket N° format in compare to the default one using date, no problem with others customers using OTRS at the moment.

Re: [otrs] Using OTRS2.2 as a mail-only ticket handling system?

2009-02-13 Thread Boyan Tabakov
On Thursday 12 February 2009 16:20:57 Steven Carr wrote: > On 12/2/09 13:58, Tim Stoop wrote: > > I'd like to know if I can use otrs2.2 purely from my mailclient? Can > > it forward incoming messages in a way that I can just reply to them in > > my mailclient and otrs handles the handling and all?