Hi,
Anybody know how when replying on a ticket how to remove that reply goes both
to the reciepient of the ticket and the customer_user email address?
I only want the ticket to go to the recipient, not the customer_user email.
Thanks!
Vennlig hilsen / Best regards
Daniel Tangen
IT Associat
Hi, I need to use mail support, because for my company my customers, don't
be obliged to use the customer interface to follow their tickets. The
customer interface must just be used to the customer who want to see an old
ticket if they have the same question and they forgive the answer or see
their
I'm very sorry but, as you can read, I'm very far from the solution!!!
At the moment I need to fix the PPM error
Can't locate object method "rvalidate" via package "PPM::XML::PPD::html" at
C:/Program Files/OTRS/StrawberryPerl/perl/site/lib/PPM.pm line 1687, <> line
5.
or the CPAN one
... Detect
hello ,
if u can help with email configuration it would be nice from you.
i don"t know how to configurate my adress system ( password too ).
thx
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
Date: Thu, 18 Jun 2009 18:02:51 +0200
From: eureka63@gmail.com
To: otrs@otrs.org
Many thanks for your suggestions. I fixed
C:\Program Files\OTRS\StrawberryPerl\perl\lib\Config_heavy.pl
changing
C:\strawberry
into
C:\Program Files\OTRS\StrawberryPerl
and files
C:\Program Files\OTRS\StrawberryPerl\perl\lib\CORE\config.h
C:\Program Files\OTRS\StrawberryPerl\perl\lib
Hi Samuel,
On 17.06.2009, at 12:45, samuel THOMAS wrote:
Hello,
I need to notify customers when an agent make a follow up on his
ticket.
How can i do this please ?
What about using e-mail responses instead of the note feature? If your
customers are using the webinterface, you can use e
Thanks a lot, CustomerPanelOwnSelection realy helps with this issue.
and can ACL do next: ticket properties => author { author => [ 'customer']
; Action => CustomerTicketClose =>1 ?
sulm...@gmail.com
Sent by: otrs-boun...@otrs.org
18.06.2009 17:23
Please respond to
otrs@otrs.org
To
otrs
Hi,
I don't the solution for your fisrt question but i'm intersted :)
To restrict customer from creating tickets in particular queue, you just
have to select the queue that you want your customer can chose here (via
sysconfig) :
Ticket -> Frontend::Customer::Ticket::ViewNew -> CustomerPanelOwnSele
Hello all,
I have several customers with the same ID, to let them view each other
ticket, but becouse all ticket are in one queue they have the same
permissions for them. So one customer can close other's tickets.
The question is: is it possible to let customer close only theirs own
tickets?
Aha, I got the latest RPM from the OTRS website and I don't have this
issue anymore!
Woo-hoo!
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
-
OTRS mailing lis
With phone ticket, it's impossible to select agents, how can i select them
in the dropdown list ?
about Ticket::AgentCanBeCustomer :
It's if the customer of a ticket is the same as the agent, then the agent
can't answer as agent. The agent gets not compose answer link (because
he can't write an a
Hi,
Are you using phone ticket o mail ticket from the agent interface to do that
? if yes it should give you the chance to assign owner directly.
I don't know if Ticket::AgentCanBeCustomer in sysconfig is related
(core::Ticket)
On Thu, Jun 18, 2009 at 2:14 PM, samuel THOMAS wrote:
> Hello,
>
Hello,
We need to create ticket between agent.
What doing to be able to select agent from the dropdownlist when creating a
new ticket ?
Thank you,
Samuel.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://list
Solved.
The problem was that the only action by default on closing ticket is
note-internal. By adding option note-external in closing ticket it looks
better :)
Hello there,
i found one interesting thing.
when customer create ticket and then agent close it with some coment. The
custom
Ok, Thank you for your help,
I'll try to see if i can do something this week.
If you or others have some informations, some links , i'll be intersting to
receive them ;)
Thank you all,
Samuel.
-
OTRS mailing list: otrs - Webpage:
Hi All,
I am trying to use LDAP authentication module for agent authentication.
I am using MS Active Directory and OTRS 2.3.4. Below configuration
changes in Config.pm worked for me -
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '';
Have you change the defaultTheme ?
In sysconfig :
Framework -> Core -> DefaultTheme : put the name of your theme
To create your own theme :
Create a diretory in /Kernel/Output/HTML/ and copy and copy all files, that
you like to change, from Kernel/Output/HTML/Standard into the new folder
To put it
Hi all,
Is there anyone out there that could furnish me some example on how to
disable ticket type while creating a new ticket to a group of customer o
customer user ?
Thank in advance.
Cheers
MV
-
OTRS mailing list: otrs - Web
hello,
I want to ask how can i change the address system of OTRS, I tried to change
it at " electronic adress " but I think that I have to put the password. the
problem is that I don't know where have i put it to work.
thx and sorry for my english i'm from MOROCCO
-JLIL Rajaa-
Hello there,
i found one interesting thing.
when customer create ticket and then agent close it with some coment. The
customer may see only the status of his ticket, like closed, but no agent
coment to it's zoom.
The question is how to show to the customer full history with the agent
comment
Buice, David R wrote:
> Hello Martin,
>
> I, too, upgraded our version of OTRS from 1.3.x to 2.3.x and suddenly
> had a lot of update time escalation messages. This escalation
> functionality was added somewhere along the way that OTRS was maturing
> between these versions.
>
> The escalation occu
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