Hi Nikolay,
maybe it's a better issue for the developer mailing list... next
time. :)
There is a cache object in OTRS available with currently one backend
(file system). It is totally easy to write a backend for memcached.
See also Kernel/System/Cache/File.pm
PS: What do you think about
hi Nikolay ,
as I know there is no memcache module for OTRS,
I worked with a same module in PHP but I never saw an alternative for OTRS.
if there is a module let me know, thank you brother,
--
Nasser Hajloo
Tehran , Iran , Middle East
http://hajloo.wordpress.com
http://otrs.wordpress.com
http:
Hi,
Nice reply Masoud! FAQ OPM file could be downloaded from ftp.
afshar
On Tue, Jul 28, 2009 at 3:51 PM, masood ramezani
wrote:
> Hi
>
> 1- Go to Admin Page.
> 2- Click on Package Manager link
> 3- Browse the FAQ package and install that(related opm file that download
> from web)
> 4- Enjoy f
Hi,
I performed an upgrade today from OTRS 2.3 with ITSM 1.2 to OTRS 2.4 with
ITSM 1.3 using the Upgrade guide.
Following the upgrade, I can no longer see any tickets displayed under the
QueueView. I can see the correct queue titles and ticket counts but if I
click into the queues, no listing of
Hi everyone,
I previously made a post for a similar issue but this is slightly
different now (fixed an issue I thought was connected to this but wasn't)
Here is my situation, OTRS:
* 2.4.1 is installed
* Has been configured with an agent (myself)
* Has no customers yet (waiting to im
On Tue, Jul 28, 2009 at 1:21 PM, Martin Edenhofer wrote:
> In OTRS 2.4 there is a new frature called "Configurable event based
> notifications".
OK, since I have not yet deployed this thing, I have a good
opportunity now to upgrade.
Is there an upgrade wizard of some sort that will leave me with
Hi all,
Had OTRS setup and working for a year now, with email notifications
working well.
Now I want to be able to reply to a ticket as an agent via email.
Try as I might, I can't get this to work.
Agent replies are sent to a different email address and identified in
OTRS using postmaster f
Yup, that worked!
On Tue, Jul 28, 2009 at 1:33 PM, James Burk wrote:
> Alan, Notifications from the admin interface is where agent and customer
> notification email are listed. Select your language and Owner and make the
> wording as you wish and submit. There are other valuable notifications i
Alan, Notifications from the admin interface is where agent and
customer notification email are listed. Select your language and Owner
and make the wording as you wish and submit. There are other valuable
notifications in that same section. The Queue to which an Agent is a
member must be highli
On Tue, Jul 28, 2009 at 1:21 PM, David Holder wrote:
> Hi Alan,
>
> The first and most obvious thing we should ask is if you've configured auto
> notifications correctly for when a new ticket is created?
Is this in [ Auto Responses <-> Queue ]
??
I have this set :
Change "auto reply" settings
Hi Alan,
The first and most obvious thing we should ask is if you've configured
auto notifications correctly for when a new ticket is created?
Regards,
David
Alan McKay wrote:
Hey folks,
I was just about to send out an email to my internal customers
announcing our new system, when it struc
Hi Alan,
On Jul 28, 2009, at 18:56 , Alan McKay wrote:
OK, I just got it to work thusly :
Go to /otrs/index.pl?Action=AdminQueue set "Customer State Notify:"
to "Yes"
But this will of course notify of any state change, which may not be
what I want. But it is a good start for now.
If any
Hey folks,
I was just about to send out an email to my internal customers
announcing our new system, when it struck me that it does not send an
email to a person when a ticket gets assigned to them.
I'd like that very much.
Googling does not turn up much of anything for me.
Can someone help?
t
OK, I just got it to work thusly :
Go to /otrs/index.pl?Action=AdminQueue set "Customer State Notify:" to "Yes"
But this will of course notify of any state change, which may not be
what I want. But it is a good start for now.
If anyone knows of a way to only send email to the originator when
We had this problem as well, and we fixed it, we had to update the FreeTDS to
the latest version or you could go with easysoft but the license is 1500$ Can,
FreedTDS is free. I know your heartache so hope this helps, it’s worked
flawless since. If you have any problems let me know.
We are
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>
> NEW! ENTERPRISE SUBSCRIPTION - Get more info
Ahh OK, thanks very much Martin! I did some searching around but didn't find
this bug report, so thank you very much for the link, and glad to see it will
be fixed on the next release. Pesky Outlook...
Thanks,
Ryan
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@ot
Hi Ryan,
On Jul 28, 2009, at 14:10 , Ryan Rosiek wrote:
I just upgraded to OTRS 2.4.1 and everything is working great except
for the initial e-mail when a ticket is created. For some reason
the user’s signature displays, but the e-mail text does not. If I
view the “Ticket” view, the text
I just upgraded to OTRS 2.4.1 and everything is working great except for the
initial e-mail when a ticket is created. For some reason the user's signature
displays, but the e-mail text does not. If I view the "Ticket" view, the text
shows up because it's converted to plain text there, but when
Hi,
Thanks for the help with viewing items in a queue yesterday.
I have another issue that I can't find how to solve. I would like to automate
the selection of a users "My Queues" based upon their role/group so that they
join the company in a specific department and already have that dep
Hello all!
Can somebody tell me, does OTRS support memcached?
Thanks.
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OTRS mailing list: otrs - Webpage: http://otrs.org/
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Hi
1- Go to Admin Page.
2- Click on Package Manager link
3- Browse the FAQ package and install that(related opm file that download
from web)
4- Enjoy from FAQ Module
masoud
On Tue, Jul 28, 2009 at 13:04, Namwoonde, Letty wrote:
> Hi all
>
>
>
> Please b e so kind to assist me on how to set up
Hello all!
I need to create report from OTRS stats. How to create in X-axis -
create time, VALUES-all customers for selected time?I see ALL customers
for ALL time.
And one more question: Some tickets changed it status before "closed
successfully". How to trace this tickets, which field handle
Hi Andrew,
Generic Agent Jobs should work like in 2.3 and lower. You do not have
to change anything.
-> Please create an but report with the dump of your
generic_agent_jobs table.
Many thanks! :)
-Martin
On Jul 28, 2009, at 13:45 , Glossop, Andrew wrote:
Just checking my GenericAgent
I want to run a job with multiple selections for CustomerID. is it
possible to do that? I can't find anything in the manual.
I was hoping that something like this would work:
bob||john|fred
I'also tried
bob,|john,fred
bob;|john;fred
none of these worked. any suggestions? or do I need to
Just checking my GenericAgent settings. I now get this warning:
Warning! This tickets will be removed from the database! This tickets
are lost!
Delete tickets = NO
is there something wrong here? or do you get this warning whatever the
setting is?
Also, I get this:
Currently this generic a
I don't have a test system, so the only database I have is the live one.
FYI, when I did the upgrade, the system did create a ZZZAuto.pm file. It still
exists, so perhaps it didn't get processed. Interestingly, it contains all the
extra lines I had to manually add. There's on other line I didn't
Hi Andrew,
ok, the error regarding column 'state_notify' are normal, because on
this system the Upgrade* scripts already used for this database?
Can you try the new "scripts/DBUpdate-to-2.4.pl" on a initial upgrade
(database where no Upgrade* scripts has been used)?
Thx!
-Martin
On Jul
I tried the new file (DBUpdate-to-2.4.pl) from bugzilla.
I get lots of errors regarding column 'state_notify'
DBD::mysql::st execute failed: Unknown column 'state_notify' in 'field
list' at
D:/OTRS/otrs/Kernel/System/DB.pm line 559.
ERROR: OTRS-DBUpdate-to-2.4-69 Perl: 5.8.8 OS: MSWin32 Time: Tu
Hi Swen,
many thanks for this detail info (reply in text).
On Jul 27, 2009, at 22:37 , Swen Wulf wrote:
I seem to have the exact same problem that Andrew has. I am running
a test copy of my producton otrs on Ubuntu. I tested the upgrade
from 2.2 -> 2.3.4 -> 2.4.1 on my test system and had t
Hi all
Please b e so kind to assist me on how to set up FAQs.
Thanks
Regards
Letty N. Namwoonde
Network Planning & Implementation
TEL (W): +264612012164
SWITCH: +264601008321
FAX: +26461251387
FAX2EMAIL: 088618571
E-MAIL: namwoon...@telecom.na
WEBSITE: www.telecom.na
>This was my demo system, so I am in no pain, but hesitant to upgrade
>my production system to 2.4.1.
Same upgrade method. Same result. Either we've both made the same
mistake, or there's something missing in the upgrade process.
Unfortunately I don't have the luxury of a test system to trial f
Sorry, here's the original post:
http://lists.otrs.org/pipermail/otrs/2009-July/027220.html
Please help
Mohamed Amine Kadimi
http://www.casafire.com
From: gnu.li...@hotmail.com
To: otrs@otrs.org
Date: Tue, 28 Jul 2009 09:20:15 +
Subject: Re: [otrs] otrs file permissions problem
Any clue on this please ?
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NEW! ENTERPRISE SUBSCRIPTION - Get more inf
Hi again,
For anyone experiencing the same issue I think I've found the root cause.
If you do a select * from notifications you can see the respective
notifications and also their language type. For my OTRS install I only have
en and de, and OTRS is trying to find en_gb.
Therefore tonight I'm go
Hi Rodrigo,
I had the same problem and I used this script in bash :
###
#!/bin/bash
echo Script to convert MySQL latin1 charsets to utf8.
echo Usage: $0 dbname
echo Dumping out $1 database
mysqldump -u root -p --add-drop-table $1 > db.sql
mydate=`date +%y%m%d`
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