Igor Cherepanov wrote:
I think I described my problem not
precise,
Thank you for your answer, you sent the configuration
of mapping/backend (customer information at the side of
ticket)
I have done it
I configured unique customer_id there (in customer
backend) and I can search for creat
Hi,
I've been useing text free fields for quite a long time.
Now we've come to the point when we would like to change the name
(TicketFreeKey) of particular ticket free text from for example Working State
to Current State - what I'm worried is that once I will change this to the new
value the wh
Hi,
On 29.11.2009, at 17:32, ml ml wrote:
> the PostmasterFollowUpState is already set to "open". Is this the
> option you meant?
yes.
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net
https://webint.cryptonode.de / a Fractal project
---
I have the bulk option but I only can choose if I want to be the owner, that
may be the "owner, yes" option u ve mentioned before
I always choose de detail option in the ticket and choose an owner to work it.
The Owner, then, gets the ticket block and starts to work. I dont need to
change the
We recently updated to otrs 2.4 with itsm 1.3
Can anyone tell me how the new itsm modules are supposed to work for recording
devices and service type? I am interested in setting up device type, service
type, ci affected, ci location. I heard that you cannot use the old 'free
text' unless you
If you didn't find it then probably it does not exist in your version :(
What about making the changes directly on database? the table would be
ticket_history ;)
Leonardo Certuche
On Mon, Nov 30, 2009 at 4:02 PM, Alan Creed wrote:
>
> I cant find ViewBulk or AgentTicketBulk, im using otrs 2.0.
Is there a way to log in the History when Agents Zoom tickets? I need to track
all views of a ticket.
==
Brian Lang - IT Department
Sovereign Management Group Inc. proudly serving
Pacific Group of Companies / Pacific Customs Brokers / Pacific Ov
I cant find ViewBulk or AgentTicketBulk, im using otrs 2.0.4
What I need to do is to choose an owner from a list using Bulk or Action
Multiple.
Thanx!!!
From: leonardo.certu...@itcon-ltda.com
Date: Mon, 30 Nov 2009 14:47:04 -0500
To: otrs@otrs.org
Subject: Re: [otrs] Action M
Is I click "bulk action" button on the bottom of the ticket screen, one of
the options shown is owner, not your case? then go to Ticket ->
Frontend::Agent::Ticket::ViewBulk and set
Ticket::Frontend::AgentTicketBulk###Owner to YES
Leonardo Certuche
On Mon, Nov 30, 2009 at 2:18 PM, Alan Creed wro
Hi, I need to use Action Multiple to change the tickets owner, is it possible?
I couldnt find out how to do that so far.
Thanx in advance.!!!
¿Te llegan demasiados emails? Organizate con Hotmail. ¡Creá carpetas para todos
tus correos!
You mean on CustomerTicketOverview links? I also had the same need so I
modified /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl and
removed that column, I hope it works for you :)
Leonardo Certuche
On Mon, Nov 30, 2009 at 1:55 PM, IT easyap wrote:
> Hai all
>
>
>
> There is any w
Hai all
There is any way of not to present the agent name on the customer interface?
(otrs 2.4.5)
Regards
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I think I described my problem not precise,
Thank you for your answer, you sent the configuration of mapping/backend
(customer information at the side of ticket)
I have done it
I configured unique customer_id there (in customer backend) and I can
search for created ticket when I type his cusotmer
> I add TicketFreeText at Ticket. Now, I want that this TicketFreeText gets
a value from
> my databyse automatically. This value is a unique value in database
(number of contract).
Don't think that TicketFreeText is correct. I'd think you'd want to add a
new field to hold the contract number data
Hi Tony,
Can you suggest an improvement for the text itself? I'd be more than
happy to incorporate it in the docs.
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad H
a small addition to my post...
created ticket should be searched by 'customer_id' and 'number of
contract' (should be in TicketFreeText)
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pip
a small addition to my post...
created ticket should be searched by 'customer_id' and 'number of
contract' (should be in TicketFreeText)
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/piper
hello otrs-gurus,
I have following problem:
I add TicketFreeText at Ticket. Now, I want that this TicketFreeText gets a
value from
my databyse automatically. This value is a unique value in database (number of
contract).
I tried to found some documetation but without success.
*there is T
Glad to help - I had many problems with LDAP just like you until I worked out
that OTRS can search from the base DN.
Not criticism in any way but perhaps the documentation could be made a little
clearer on OTRS's abilities in this? I would suggest it's far more powerful and
versatile than the d
Sure, but that file - as well as the apache configuration file - needs
to be customized to your environment anyway;
for instance in the Apache configuration file, you'd need to configure
the connect string for Apache::DBI.
Also, in the apache2-perl-startup.pl, you should/could add any modules
for p
Hi there
Having no success with my last question about systemID and risks of changing
it, we changed it from 10 to OTRS2009.
The system works but we had some hundreds error messages from otrs related cron
jobs with an error message ".. not numeric"
.
The system seems to works with no problem b
Hi
I have OTRS 2.1.2 which is working perfectly for my requirements.But I am
experiencing a strange problem, that all my aliased user group mails are
getting timed out.
Let me explain the things briefly, i am using OTRS for our support ticketing
system.All
the support emails are fetched using
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