[otrs] OTRS version For Windows OS

Hi I Just want to know which is a suitable and compatible version of OTRS for windows xp or windows server 2003 -- Regards, Sourabh Sarwate Mobile No : +91-9948894587 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Doubt about some features

more directly. Thanks for any help and sorry if it's too stupid questions. []s Alexander Brazil __ Hinweis von ESET NOD32 Antivirus, Signaturdatenbank-Version 4707 (20091221) __ E-Mail wurde gepr?ft mit ESET NOD32 Antivirus. http://www.eset.com ---

Re: [otrs] install io::socket::ssl

Hi, What is the OS you are running? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Mitchell Sent: Tuesday, December 22, 2009 6:26 AM To: 'otrs@otrs.org' Subject: [otrs] install io::socket::ssl I found the file io::socket::ssl in cpan now how do I actually get it

Re: [otrs] POP3 SSL Installation

Hi, This is the output I get. o...@otrs:~$ crontab -u otrs -l # -- # cron/aaa_base - base crontab package # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: aaa_base.dist,v 1.7 2009/02/16 20:35:25 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # t

[otrs] install io::socket::ssl

I found the file io::socket::ssl in cpan now how do I actually get it onto cpan on my server? Is there an executable file because if there Is I don't see one I had to use winzip to zip file any help would be great. Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669

[otrs] Doubt about some features

Hi. Excuse my English. I'm looking for some ticket features and I don't know if OTRS has some of that. 1. future tickets, I mean, an ticket that you know only can be solved in a certain future and probably will be another guy who will treat that. So, the ticket has to be scheduled in som

[otrs] installing io::socket::ssl

Michael, I think CPAN is case sensitive, so that would be cpan> install IO::Socket::SSL Cheers, Axel Date: Mon, 21 Dec 2009 13:13:37 -0500 From: Michael Mitchell Subject: [otrs] installing io::socket::ssl To: "'otrs@otrs.org'" Message-ID: <56a65aef4df70e4f9b7cf5934dfc959a2270720...@

Re: [otrs] No customer notifications sent

David, Thank you for directing me to a solution. Slowly, I'm getting the hang of it. Yalu From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Holder Sent: maandag 21 december 2009 11:31 To: User questions and discussions about OTRS. Subject: Re: [otrs] No cust

[otrs] security in OTRS

In order to put OTRS on the outside of our firewall, or let traffic pass through to the OTRS system, they require it to be secure. Is there any sort of formal testing or security documentation about the security of OTRS 2.4.5 or other versions running on apache? Say security vulnerabilities check

[otrs] installing io::socket::ssl

I received this message when trying to install io::socket::ssl what does this mean? cpan shell -- CPAN exploration and modules installation (v1.9301) ReadLine support enabled cpan> install io::socket::ssl Database was generated on Mon, 21 Dec 2009 16:49:03 GMT Warning: Cannot install io::socke

[otrs] How do I get tickets submitted via web interface to use custom postmast filters

I have created a custom filter which works when receiving mail via pop3. When I submit a ticket through the web interface though... it doesn't use this filter. Is there a setting or something else which I can modify to get ALL tickets to use these custom filters? Also... how do you respond with

[otrs] mondays new test

Mondays test Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669 Office - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://list

[otrs] FreeText fields in Search: How to do 'greater then' search?

Hi everyone, for supporting a software product I added a FreeText field storing the software version. I want to use this in search but I don't want to search for one specific version but for a range. So I need operators like <, >, <>, =. Example search parameters: Fulltext: ABC Version: >

Re: [otrs] no dictionnary in french

Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-

[otrs] Defining agents - LDAP

I have set up OTRS with LDAP authentication, and got it to work with users I define in OTRS. Is it possible to not define the users in OTRS at all, and let it use the LDAP for all other user information? - I checked, and no. To do that would mean that instead of querying the OTRS database for inf

Re: [otrs] where do I find pop3 ssl connections and net smtp

perl -MCPAN -e shell From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Mitchell Sent: Monday, December 21, 2009 5:00 PM To: 'otrs@otrs.org' Subject: [otrs] where do I find pop3 ssl connections and net smtp I ran check modules command and its telling me that IO::s

Re: [otrs] where do I find pop3 ssl connections and net smtp

Hi. You can go to Terminal and type "sudo perl -MCPAN -e shell". Once inside CPAN, type "install IO::Socket::SSL". After you finished the installation go back to otrs bin folder and run ./otrs.checkModules to see if the install was successful. You can do the same for other perl modules. Just r

[otrs] where do I find pop3 ssl connections and net smtp

I ran check modules command and its telling me that IO::socket::ssl not installed (optional - for pop3 ssl connections) Also the same for Net::SMTP::SSL not installed Optional - required for SSL/SMTPS connections) where do I find the install for this and how do I install it Michael D M

[otrs] Email notifications

Hi there again, Among all users requests I have one that seems revelant to them ... They want to receive notification about an email sent through OTRS ... I mean they do an "empty answer" to a ticket, click on submit and would love to have a notification when the customer reads the email a

Re: [otrs] no dictionnary in french

tify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. -- next part -- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20091221/e2c8

Re: [otrs] no dictionnary in french

If you have installed on your system aspell or ispell it enought. You just have to modify your Config.pm as follow (change Italian with Franch) $Self->{PreferencesGroups}->{SpellDict} = { Module => 'Kernel::Output::HTML::PreferencesGeneric', Colum => 'Other Options', L

[otrs] no dictionnary in french

Hi there, I can not activate the spell check as the available dictionaries are only in english and deutsch, do you think it will be available in french soon ? Thanks Greetings Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.int

[otrs] Time - Delay E-mail Reply on Purpose

Dear all, We've thought of a nice feature in OTRS that we miss thus far. Sometimes you don't want to respond to a customer too fast for different reasons such as a) The customer might get used to be helped within the minute or be number 1 priority. b) The customer might think all job

Re: [otrs] No customer notifications sent

Hi Yalu, When mentioning notifications to the customer, are you talking about notifications that a new ticket has been created, or some other kind of event? If it's a notification regarding a new ticket, have you checked that you have an autoresponse set on that specific queue? in OTRS go to Admi

[otrs] Basic question

Hello! Probably a very basic question but: How can I deescalate escalated tickets? To make them go back as an open ticket. Thanks in advance. Regards, G.- OTRS mailing list: otrs - Webpage: http://otrs.org/ A

[otrs] Getting Error "error OTRS-CGI-10 No such TicketID "

Hi In system Logs I am getting the folloing logs: Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID (CustomerSupportTicket)! Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID (CustomerSupportTicket)! Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID (CustomerSup

Re: [otrs] calculating time

Hi, Just to second that, it would be a great advantage to have that kind of reporting functionality available within the system! Kind Regards, Emma >>> Ilya Kornev 18 November 2009 18:29 >>> Michiel, thank you for the prompt reply. It'd be great to see feature like this in future versions of

Re: [otrs] POP3 SSL Installation

What does `crontab -u otrs -l` mention? If your otrs user has another name replace otrs with the appropriate name. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 51

Re: [otrs] POP3 SSL Installation

Dear sir, Thank you for your mail. I have rename the scripts without the .dist and I went to otrs home folder/bin and run ./Cron.sh start. It says done. But my mails not going in to the queue. What did I miss out? Regards, Zak -Original Message- From: otrs-boun...@otrs.org [mailto:otrs

Re: [otrs] POP3 SSL Installation

Dear Mohamed, Check out configuring the cronjobs in the installation guide. One of the commands being scheduled is to retrieve e-mail. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 06

Re: [otrs] Trouble with displaying more than 4 free text fields

On Thu, 17 Dec 2009 16:10:13 +0100, Stein Erik Berget wrote: Hi! I have updated the 'http:///otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core::TicketFreeText&SysConfigGroup=Ticket' page to be more to my liking. Adding products and product version and other inter