Hi,
On 13.03.2010, at 00:22, Neil Grantham wrote:
> As we move towards OTRS going 'live' I have been adding customer companies
> and users associated to them.
> I didn't add passwords to any of these users yet. When I try to test the
> logging in with the blank password I get an invalid passwo
Hi
As we move towards OTRS going 'live' I have been adding customer companies and
users associated to them.
I didn't add passwords to any of these users yet. When I try to test the
logging in with the blank password I get an invalid password error.
Is there a default password for this scenario
Hi Alexander,
The trick is, it does not. OTRS will keep the status in "Pending" and
keeps sending notifications until action is taken.
It's trivial to create a GenericAgent job that sets the status to
Open, if you'd like that.
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https:
Hi Michiel,
I've used the "Whitelisting Queue" method you described in the wiki to
achieve what I needed, but I still have the "problem" that the customer
needs to select the queue from the drop-down menu when creating a new
ticket... which in my case is quite because I have only one queue in the
Hi,
On 12.03.2010, at 16:45, Stefan Folkerts wrote:
> First of all, I am new to this mailing list.
> I have just discovered OTRS today and I am very impressed with the ease of
> installation/configuration up until now.
> In fact, I only have one issue that is holding me back from moving to the
Thank you very much that was exactly what I needed... I wasn't able to find
that in previous posts :/
2010/3/12 Michiel Beijen
> Hi Claudio,
>
> We had a similar topic on the list just recently. I've used this to
> compile a page with some hints here:
>
> http://wiki.otrs-forum.de/index.php?titl
Hi Claudio,
We had a similar topic on the list just recently. I've used this to
compile a page with some hints here:
http://wiki.otrs-forum.de/index.php?title=Queues_in_Customer_Front_End
Hope it helps!
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
Actually, we are creating the accounts for them, we removed the ability of
people signing up. Is there any other method of doing this? We can of course
send mails manually but I was wondering if there is a method within otrs.
On Fri, Mar 12, 2010 at 10:09 AM, Guillaume Rehm wrote:
> Hi,
>
> If
Hi Leonardo,
I guess it's not as bad as it seems; the links for 'edit' and 'delete' are
displayed, but if you click them you'll see a 'No permission' error message.
You're welcome to file a bug for the displaying of the links!
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https:/
Hi,
If your customers use customer interface to create accounts, you can
change the email template here:
SysConfig -> Framework -> Frontend::Customer ->
CustomerPanelBodyNewAccount:
Le 11/03/2010 22:07, Deniz Rende a écrit :
Hello -
I was wondering if is there any option to set up a gener
In linux, you can do this. But I don't know how in Window$.
Are you sure that you edit /opt/otrs/var/cron/postmaster_mailbox ?
To edit cron files for otrs, you must edit files storred in
/opt/otrs/var/cron and restart otrs service.
Cron jobs are execute boy otrs user.
To check otrs's cron job
Hi all,
I'm trying to deploy OTRS in my environment and to configure it to suite my
company's needs. I want customers to login in the web interface and create
tickets that should _always_ go in a "default" queue, the same for all
customers. They should not have access to any other queue I configur
Hi,
First of all, I am new to this mailing list.
I have just discovered OTRS today and I am very impressed with the ease of
installation/configuration up until now.
In fact, I only have one issue that is holding me back from moving to the next
stage before we go into production.
Here's my prob
Guten Tag Ivan De Masi,
am Mittwoch, 10. März 2010 um 14:02 schrieben Sie:
IDM> here's also a good howto if your going to convert your database or
IDM> single tables:
IDM> http://en.gentoo-wiki.com/wiki/Convert_latin1_to_UTF-8_in_MySQL
I had problems when using iconv because it crashs if files
Nils, thank you for this answer.
Unfortunately (my boss would say "hopefully for us !"), we don't have just one
customer ... and I have to isolate my different customer's queues (let's say
CUST_01, CUST_02, etc.).
So I'm looking for a way to :
- restrict one customer to its own que
Hello there,
No responses here so far? Should I raise a bug report for this?
Leonardo Certuche
On 11 March 2010 11:25, Leonardo Certuche
wrote:
> Hi again,
>
> After examining SysConfig with more detail, I found FAQ ->
> Frontend::Agent::ModuleRegistration in which there are the following item
Hi Mark,
Currently, there is no such thing available. What we usually recommend
to customers that are implementing OTRS, that they create some kind of
quick reference guide themselves. This has the benefit that they can
integrate their own procedures together with instructions of the tool.
Of cou
We use the otrs-web directory to serve static content from, such as
images, and things as the rich text editor.
The /otrs directory is only for the active content; this has Perl enabled.
The index.html file is just to re-route any people who do URL hacking
to the customer interface :D
((enjoy))
-
There's actually no need to file a bug for this one, as it's already there:
http://bugs.otrs.org/show_bug.cgi?id=3833
If you already have a bugzilla account, you can set yourself as CC for
the bug. You'll then be kept up to date on progress. In case you don't
have a bugzilla account, you should de
Hi list,
how does OTRS change the state from "pending reminder" to "open" after
the pending time is reached ?
Occasionally we have tickets with high negative "pending till" values
like "-2 days 4 hours" and state "pending reminder" instead of state "open".
I tried /otrs/bin/PendingJobs.pl b
hi,
would be nice to implement the follow:
http://www.graphviz.org/
http://markandrewgoetz.com/vizierfx/
opensource and web based
used also in:
http://www.nagvis.org/
norbert [nbe222]
On Mar 12, 2010, at 12:02 PM, Alexander Halle wrote:
Sandeep Murthy wrote :
Is there any graphical repres
shiva krishna wrote :
What is the procedure to generate new ticket for all incoming mails of
agent email ? is there any way ? please suggest
Hello Shiva,
I'm not sure if I understand your question right :
Usally you let OTRS fetch all incoming mails from a mail account so that
each incoming
Sandeep Murthy wrote :
Is there any graphical representation available for CIs related/ linked
to each other?
All I can see when I selected a specific CI, is a list of other CIs
which are linked to it. Is there anything better available?
Hello Sandeep,
AFAIK there's no visualization availab
Hi Michiel,
Thanks for the quick reply and PDF document. From what I can see in this
document the interface has been drastically changed. Looks promising!
For now I'll keep informed about any more developments regarding OTRS. It
would be nice to have a timeline in April and ask for community inpu
What is the procedure to generate new ticket for all incoming mails of agent
email ?
is there any way ? please suggest
--
G.Siva Krishna
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/piperma
Hi Aron,
If OTRS3 is worth the wait, you should obviously decide for yourself..
All I can give you right now is some screenshots on page 22 of this document:
http://www.otrs.com/fileadmin/mediafiles/Download/Praesentationen/Service_Management_Solutions_OTRS_Inc.pdf
For the design we've worked tog
Hello,
Is there any graphical representation available for CIs related/ linked to each
other?
All I can see when I selected a specific CI, is a list of other CIs which are
linked to it. Is there anything better available?
Thanks,
Sandeep
---
Hi everyone,
I have noticed several short statements regarding the upcoming release of
OTRS 3, but all of these seem to be quite vague. Perhaps I am overlooking
something, but I have not seen any detailed information regarding features,
improvements and release dates. Is there a place where I coul
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