thanks for reply..
Yes, i saw. what i want to do is update database without touching the
old otrs. ie. i want to update the backup sql using update script then
import to the new one. Which is i think safe to do. Is it possible to do so?
-ekram
On 05/06/2010 11:59 PM, Nils Leideck - ITSM wrot
Hello all,
We are implementing OTRS for our support department. We are very
dependent on tracking issues and responding via email. We have set up
some filters that allow us to update a ticket's status with an email
response, but I am hoping to be able to do more.
Is there a Header that can
One of our customers sent an email to a queue and the email contained a
scanned (PDF) form with sensitive data; I need to delete the attachment while
hopefully retaining the body of the email.
I am storing attachments in the DB, so I can't just delete it from disk.
Is there any way to do this o
Hey,
When we create a ticket and immediately close it, is there a way to stop the
agent notification for a new ticket on the queue?
I know when we do an immediate close it doesn't send a notification to the
client but it still does a SendAgentNotification
Any ideas would be great.
--
Travis
Hi,
On 06.05.2010, at 07:49, Ekram wrote:
> I've install OTRS 2.4.7 in new machine in debian lenny.(source installation)
> OTRS 2.04 has been running in an old machine for quite a long time.
> How can i move the OLD OTRS 2.04 to new one in the new machine?
> Note that database is using here is po
Matus UHLAR - fantomas wrote :
did you somehow prevent OTRS from sending mail to that summmy address
whenever a ticked is created for the user?
Hi,
I don't know how Philippe solved that, but I planned to use
CheckEmailValidAddress in SysConfig. I suggested to use @localhost since
r...@localh
Hello Winter,
in the FAQ edit screen, in the richtext editor, there is an image upload
button. This should usually work.
Best regards,
Udo
On 06.05.2010 17:24, Silver springs wrote:
> Hi,
>
> Could anyone let me know how to insert images in an FAQ article . I was
> trying to copy and paste st
Hi,
Could anyone let me know how to insert images in an FAQ article . I was
trying to copy and paste stuff but I could not paste the images into FAQ
article. Please help.
Thanks
Winter
-
OTRS mailing list: otrs - Webpage: http://
On 29.04.10 16:56, Martignier, Philippe wrote:
> This is what we did:
>
> - creation of a dummy user (in our case I named it : 00phone ) as 0 is one
> of the bigger key on the keyboard and you need at least two char to begin
> the auto research
>
> - creation of freefield named Phonefor00phone. T
Hello Wise people,
Please can you advise on your experiences with RuntimeDB Vs StaticDB. We
have a db currently consisting of 120,000 tickets.
Do any of you have good/bad experiences using one or the other of the above?
We curently use RuntimeDB but am looking into possibly changing to StaticDB.
Hi,
I have a problem. I have a test enviroment and want to test the new ITSM
2.0.2 features like change management. This works until i want to link a
chage to a ticket or ci or what ever. Everytime I hit the "link" button I
get the above mentiond exception.
Can any body help me find out where t
Good day
I would like to find out how to control how frequent escalation notifications
can be sent.
Thanks
Regards
Letty
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