I am only using the standard template.
My issue occured while I had my computer in split screen mode. The
OTRS window was on the second screen (which happened to be projected
in a conference room at a lower resolution than my primary monitor).
I think that is what caused my issue, though I haven'
Hi team, I wonder if they know a practical manual on how to convert
email into ticket and put in a queue, use the administrator email
account, but the mails are not converted to tickets, they could send me
some link that can guide me, thank you very much .
Julio Cesar Angulo Quiroz
Telf.: 9970
Today I spoke with an otrs user who experienced the very same issue. Could
it be you're using a custom theme? He was - and he had copied over all dtl
files to the theme directory. Some of otrs's dtl files also contain some
javascript or other functions that can cause these kind of errors when one
p
Hello All,
I update my otrs version from otrs-2.4.8-01 to otrs-2.4.9-01, and after
this the application don't work fine, when I access the otrs via browser
I have this error :
Software error:
Insecure dependency in require while running with -T switch
at /opt/otrs//Kernel/Config/Defaults.pm line
Hi Shrikant,
Tickets can never be edited. This is a good thing, because you don't want
customers to change what they asked for and then call you and complain you
didn't solve their problem correctly.
The customer will have to add a note to the ticket.
Customers can not change the queue, as far
My Freetext "requirements" are not being enforced in Beta 6 (though I'm
fairly certain they were a few weeks ago).
Given the following Sysconfig (abbreviated from ZZZAuto.pm), I would expect
1 and 2 to be required for any new phone ticket, but this is not the case.
$Self->{'Ticket::Frontend::Agen
Got it : it's an agent-preference.
Is it possible to force this for all agents ?
Ionel
Le 29 oct. 2010 à 13:51, Ionel GARDAIS a écrit :
> Hi,
>
> Thanks to the example file, I've configured GenericAgent.pm to send
> Escalation mails :
>
>'send escalation notifications' => {
>Es
Hi Marco,
It's ok I've done what you said in your email and it worked.
Thanks for your help
Rosanna
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Straccialano, Rosanna
Sent: 29 October 2010 15:03
To: User questions and discussions about OTRS.
Subject: Re:
Hi Marco,
Thank you very much for your email, unfortunately the link you sent me
doesn't work.
Thanks,
Rosanna Straccialano
MIQ Logistics Limited
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
Sent: 29 October 2010 14:49
To: User questions a
Hi Rosanna,
Try the following url
http://yourotrsbox/otrs/index.pl?Action=AdminITSMConfigItem&Subaction=DefinitionView&DefinitionID=1
for example. press change and then you can add your definition copying one
of the existing and modifying it as required.
Then if it is not still clear we are he
Dear All,
Is anybody able to help me please and show me how I add another field in
the ConfigItems section. I would like to have a field called 'Asset No'
in all the classes.
Would really appreciate your help, thank you!
Rosanna
--
Hello Darshak
Please check the following links:
http://www.iniy.org/?p=20
http://doc.otrs.org/2.2/en/html/x1053.html
If you need professional help from OTRS experts, please check
http://www.otrs.com/en/partners/find-a-partner/
Cheers,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colo
Is anyone else seeing these errors when closing some, but not all, tickets?
[Fri Oct 29 11:49:49
2010][Error][Kernel::Output::HTML::LayoutPopup::PopupClose][57] Need URL or
Reload!
The ticket closes successfully but the agent is left with a server error.
I already have a bug open for this,http:/
Hi,
Thanks to the example file, I've configured GenericAgent.pm to send Escalation
mails :
'send escalation notifications' => {
Escalation => 1,
New => {
Module =>
'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
},
},
I was saw
Yes please provide me details. i am looking for someone who can help me.
I need someone who can install/train/integrate the system.
Please let me know.
Best Regards,
Darshak Modi
+91 9909008245
darshakam...@gmail.com
On 10/29/2010 3:46 PM, Alexander Halle wrote:
Darshak wrote :
The whole idea
Hi Hugh,
can you please send more information from the JavaScript error console,
e. g. from Firebug in Firefox?
Did you execute otrs.RebuildConfig.pl after the upgrade?
Thanks, regards,
mg
Am 27.10.10 21:23, schrieb Hugh Kelley:
> I believe this was caused by a dual-monitor display where the sec
Darshak wrote :
The whole idea is to create the ticket automatically when customer
calls, there is no Agent ONLY IVR System is there.
How can it be possible?
Hi,
you could use email with the help of the X-OTRS-Headers and the
postmaster filter or you could use SOAP for example.
But it all
hello ,
can any one help in how to edit a already raised ticket in customer
interface
i just want to change the subject , say i want to add some information in
subject or to change the que how to it can any one help me
regards
shrikant
The whole idea is to create the ticket automatically when customer
calls, there is no Agent ONLY IVR System is there.
How can it be possible?
--
Best Regards,
Darshak Modi
+91 9909008245
darshakam...@gmail.com
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